“a Molly Maid team came to my clean my home. It with Martha and Angelia the Route 41 team They did a very good job thorough. I was impressed with courteous and professional attitude again they did a great job please that on to them.”
“A huge thanks going out to Molly Maid’s team # 3. Thank you Rosa, Cristina, and Zani ha for an amazing cleaning. My little place needed a deep cleaning and Molly Maid’s team # 3 are super deep cleaners. Yes, I would recommend Molly Maids professionals for your deep cleaning needs.”
“Team 8: April, Maddy, & Marisa cleaned my house today. They did an immaculate job. They were so good, so friendly and I would highly recommend them. My house is so shiny clean…all in about two hours, four beds, three baths!”
“I had Vanessa and Yemberly and they did an excellent job on my downstairs, They covered all aspects I needed and requested and did them well. Would like them again when I request my next cleaning. Thank you. P Heit”
“I HIGHLY recommend Molly Maid, especially Team #11. They have been my professionals for about 2 years, and are wonderful. They consistently go above and beyond to leave my home sparkling clean. They are good listeners and will help me with all of my cleaning needs. They are a "WOW".”
“I had Amy and Ashli clean my apartment today. They were awesome and everything was clean so beautifully. They took their time listen to my instructions with in a friendly professional manner. They were a breath of fresh air cleaning and working. Amy and Ashli thanks so much for your services.”
“Well, I gave MM 2 stars because the first visit for a full cleaning went pretty well (not as good as my previous service but "good enough"). We decided to sign up for bi-weekly visits at $158 for 1hr 15 minutes and felt duped. Nothing other than the toilets and counters were done properly. The tile floors must have been washed only with water and none of the area rugs were vacuumed (still dog hair stuck on rather smooth surface). the area rugs on the tile floors were never moved to clean the floors which means they simply cleaned around them. Gross! No dusting under open furniture throughout the house and none of the shelves or surfaces seemed to be dusted (just looking at them on an angle convinced me of that). To there credit MM did come back and redo some of the problems but we had to wait 5 days for the visit.
Two weeks later a new team came and were even worse than the previous team; juice stains and food grit were stuck on the kitchen counters which tells me the counters were likely dusted but not cleaned with a proper cleaning agent. I could go on but you get my drift ....... "a promise made is supposed to be a promise kept" but apparently this is not part of the Molly Maid business model. It appears their model is based on "do a minimal job and if the customer complains we will come back". While they did offer to come back each time to correct the problem, we shouldn't have to be the quality agents who insure that their employees do what MM promises they will do. I don't get the sense that their business model includes hiring quality and well trained service providers, as well.
So, the rest of the story is we cancelled our service agreement (it felt like we were the only ones keeping our end of the bargain by paying their fee at the time of the visits), and we reluctantly cannot recommend this cleaning service to others. Too much risk of being disappointed and frustrated. We are going back to our original cleaning company which is $50 cheaper and 2 people working a full 2 hours each visit.”
“I had Karina and Beatriz Route 9 last week and they did a superb professional. Job cleaning my home.
They called me in to see how they were doing and they were hard workers. I will definitely have them again.”
“Trinity and Abby (Team 5) did a remarkable Job on a filthy rental property, they did especially well on the kitchen appliances, they looked brand new. they did a great job on windows and doors; they were very polite and easy to talk to. I couldn't be happier and plan on using them again in the future.”
“I had Lisa and Naomi. First they got to work right away. They were very friendly and worked swiftly. I was very pleased with their work and would love to have that same pair again. All I can say is Yes! My house is clean!!!”
“Engaged Molly Maid for the first time, and I was sent Betty and Bella in the New Jersey area. They were on time, efficient, and it was a pleasure to enjoy a fresh, clean apartment after they left. Thank you ladies.”
“Molly Maids have been wonderful. They come, they happily polish the bathrooms, the living areas, the kitchen, and all of the hard to reach areas, and 30 minutes later the entire house is sparkling.
Because I am older it is difficult to do the floors, and now I simply do not have to.”
“We have been using Molly Maid for a few months now and Team 15 has done a good job cleaning. They have addressed any issues that I had raised in a courteous manner and are always polite with me, and each other. The team is always accommodating with the products that we prefer to be used on the different surfaces.”
“I had my first house cleaning today by Molly Maid and I must say that it was pleasure to come home to a perfectly clean house. My kitchen including the microwave and stove are sparkling and the bathrooms are sanitized. I was able to relax and not worry about the house. Thanks so much for my team today, I appreciate your hard work.”
“Stop!!!!!! I wish I would have listen after I read the reviews . Do not spend ur money ! Horrible customer service over the phone!!! Horrible . For the labor work u are better off getting a 3 year old to clean it up that’s how related the cleaning part was. And then they argue with u over the phone . Please don’t spend ur hard working money .
They also use dirty rags to clean ur counter tops . Please just reach out to another cleaner.”
“Leeann,Lacy and Molly went above and beyond yesterday. MY house smells so clean and the extra room that I asked them to do is really nice.
Thank you so much.
Pat”
“Kelly and Krystal are a terrific team. This was the first time these two ladies were paired together to come to my house. I highly recommend Molly Maids. Kelly is a great leader and teacher to the newbies also!”
