“I had a horrible experience very disappointed will never use the service again they offered to send the gals back out to clean up what they missed ( of course on their schedule) I am not good at confrontations but really I'm supposed to follow the gals around you missed this and that, and that. How uncomfortable is that. What should happened is a free cleaning or refund some of the $358.00 I paid for 1 bedroom 1 and 1/2 bathroom living kitchen utility room. I feel so stupid for being taken advantage of. I was also told that my expectations were not on the same playing field.. really cleaning is what I expected the list is so long. Neither bathroom had the trash bag emptied their were so many stains on the shelf in the bathroom all I did after they left was wipe it with a wet rag and it came clean the floors were still so dirty after they mopped the floors. They did do a nice job on some things but for a first time clean it was AWFUL. So so disappointed 😞”
“I had great service for last address that I did a move out with, that team made everything shine. So I wanted to continue with Molly maid service to do bi-weekly cleaning at my new location within the same city. However believe it is a different office.
I have just had them since Jun and they have totally ruined the master shower. They don’t clean where the side meets bottom and now growing grout. They have also ruined all the sides and door they are scratched all up like they are using steal wool or something and have been getting worse most likely will have to replace them.
First or second time here they knocked into a wax warmer on the counter and that split wax all down inside and didn’t say anything we didn’t notice for a few days.
Sometimes when they take things out to do the floors they leave them sitting out in the middle of other room and don’t put them back not even at the edge of room but right in the middle.
This has now put a very bad taste in my mouth for Molly Maid and after a super first experience with them. And now even Leary to try another company.
I have even texted the service after last cleaning and sent picture and have never heard nothing from them since.”
“My wife is extremely pleased with Molly Maids service. Nikki and her partner as well as Laura C and Rebecca A are very good. Thie house is so clean I do not want to mess it up. Could not be Happier”
“I was determine to write a great review about this crew who cleaned my home Thursday, Tabatha, Emma and Jay did a wonderful job. I wrote a review last Friday but for some reason it never got posted and they never got their bonus. They deserve their bonus and it was my fault it is being posted late. I have tried several times friday and again today and have had a lot of trouble. Please make sure this crew get rewarded for their work. Thanks Marsha”
“Molly Maids gives outstanding professional service. I would recommend the cleaning staff to anyone looking for a way to have a sparkling clean house.”
“Team 11 Tatiana & David did a great job (not perfect that's why only 4 stars.....for now). It was a post construction deep clean and for the time allotted they got more accomplished than expected (lots of very dusty blinds). I am pleased and look forward to working with Team 11 on a regular basis, communication was good and both are friendly & kind. Since this is the 1st time I've ever used a service I was apprehensive, I'm relieved I wasn't disappointed.
Sales Manger Nancy was so patient with me, identified price points & prioritized my needs.”
“Molly Maid is a joke. They didn’t even clean one bathroom. They also skipped the baseboards, light fixtures and windows and the vacuuming looked like it was done by Stevie Wonder. For this I was charged $300. And I got the “Deep Clean Special “. More like the “F@&k It Special “. I will be disputing this with visa once it posts. If you’re looking for a cleaning service, keep looking. This one isn’t it.”
“The team of Corrtney & April cleaned our home this morning (Oct, 3, 2022) and they did a Spectacular Job. Everything was done Perfectly Perfect !!
They were so sweet and could tell they love what the do!!”
“I did not hire them. The representative who came to my home for an estimate was a condescending snob. My home is not cluttered. My bathrooms and kitchen where clean. I am elderly and live alone. Based on that one experience I would never give this company my business.”
“Absolutely terrible experience on the cleaning service, they damaged the appliances, I had to get new one, on top of that they have charged me exorbitantly despite of owner promising not to charge me. The staffs also say lot of lies, and try to put the blame on my appliances. Would not recommend this service at all.”
“They charge a lot for a diet cleaning and all they do is swifter. They don’t move things like lamps on nightstand.I payed 190.00 for the 1st cleaning I live alone in 789 sf . I didn’t have them make my bed . I wanted blinds cleaned and bathroom and kitchen. Wow they missed the top of refrigerator didn’t clean a room of blinds only clean one side of patio door NEVER AGAIN.I could of done what they did in 3 hours.”
“We often have different ladies to clean our home; no matter — they are all good! Luz and Jubilee, Route 17 were here last time and did an excellent job. They work quickly and know exactly what to do. We have been customers for about 10 years and think this is money wellspent!”
“Bad job to work at have to be rushed through a job the leads don’t do their job when other employees are on the phones homes not being cleaned properly no breaks or lunches have to eat crackers in between houses getting In trouble if we take more then 15 minutes getting to a house also houses have to be cleaned in less then 2 hours instead of cleaning the way a house should be cleaned only products that are used are dawn and all purpose spray and depends on crews only all purpose is used instead of scrubbing the bathroom down vacuums don’t pick up worst place to work at employees talking about other employees Molly maid of lubbock is the worst place”
