“DO NOT USE. Not professional. Not on time. Do NOT clean. My place looked exactly the way it did after they were here. Nothing was moved. Dirt was still on floors. I have used professional cleaning services for ten years and this is by far the worse. I was told another crew would be sent the following day only to wait three more hours for no crew. A woman showed up in a skirt to take care of the touch-ups. A skirt. The problem was there was not touch-ups. The entire place needed to to be cleaned. Soap scum still in shower. The very basic elements of a clean we’re NOT done. The remedy. Giving me my check back and not making a wrong right. The worst business sense I have ever come across. I would have given no stars if I was allowed to write a review. Absolutely horrific.”
“They came to clean my home. When they were done my house felt and smelt clean. The cleaning crew who came on 9-11. Can come every time. Very happy with Mandy,Coltin,and crew.”
“We had a move in cleaning today. The house looked brilliant when they finished. The two girls, Maria and Paulina worked steadily and paid a lot of attention to detail. They came and got right to work and did not waste time. I would likely request them again and will do so in the future.”
“I requested a move in service. not even close to what I required. Worst of all, I asked to have oven clean. it was a mess.
the photo attached is after Molly Maid team "cleaned".
Not sure if the problem was because by mistake they didnt have my service confirmed. So they were very "kind" and find a team that can attend my service, but they were not informed of what was expected from them. I throw away +300 usd.
Wouldnt request their services again.”
“We have been using Molly Maid services for several years; we have the best Team 18 Hilda & Ines! They are always on time do a great job each time and are very nice and friendly. We think Hilda & Ines are the #1 Team!
we are thankful for their attentive and meticulous service to our home.
They definitely deserve the bonus and many more bonuses!!
Rosemary & Vinnie”
“This is one of the worst cleaning companies I have ever came across. They do lousy work first and foremost , they do not come on time for another, and the customer service people are rude like they don't care if you are a customer or not!! Wow its ridiculous! Sorry Molly maid Definately not worth the price! Straight junk. And of course this review will be deleted i get that but hopefully at least a few people see this before it happens ! If I can get even one customer to keep from being raked over the coals thats a win!”
“Order not sent / had to call to get re ordered / paid $7 for shipping
Waiting for a while .....
6 emails try to sell me more stufff
Some much for 24 hour processing /”
“Rosa and Maria's did a great job cleaning my home. I would certainly have them back the next time I call Molly Maids Naperville-aurora. Very pleasant and efficient.”
“With their fulfillment of several requests on a weekly basis, Case and Becca are a dynamic duo. They do a great job with attention to my hardwood floors plus they are a joy to have in my home.”
“Team 8 always on time, email day before confirms the time of arrival. They get right to work and leave the house fresh and well vacuumed. Would like a bit more under the beds vacuum and into the closets for dusting shelfs and a vacuum of the floors in closets. The bathrooms are done very nicely. Kitchen looks good, floors damp mopped. Wish they did windows too!”
“Mindy and Haley cleaned an apartment for us. It had not
been cleaned for years. They did a great job! They deep cleaned the problem areas and have super personalities.
I would highly recommend them and Molly Maid.
SVDP”
“Absolutely horrible!! We have had great success hiring cleaners in the past, but this company is awful! After a couple of months of mediocre and inconsistent cleanings, we came home to a huge stain on our ceiling! The cleaners denied any part of it, but an external contractor and plumber both confirmed, the stain was from a knocked bucket in our master bathroom. Upon reaching out to the manager, we were told they would not take any responsibility for the damage, forcing us to seek legal support. Do NOT HIRE this company for your home!!”
