“I have been using Molly Maids for about 2 years and have had a few complains about the cleaning so communicated through the Ellis county office and they switched up the teams. I had an issue and called to let them know they were not moving my lamps and I found a pile of dust under them… after they came out and cleaned they called to cancel my service with me that the cleaning ladies didn’t feel they could clean the way I wanted them too… I was very surprised and very disappointed that a company like this can not have conversations with employees about doing the right thing and cleaning as they were hired to do..”
“I am very disappointed in the service provided by Molly Maid in Barrie. I booked a house cleaning as part of my move to another City a month in advance to ensure the date was available. A week before my move I was contacted asking if that date could be changed and I accommodated them. I was given a quote/price in writing for the work I needed done. As I was going to be moving out of town I asked for confirmation when the cleaning had been done and some pictures.
I did not receive confirmation when the work was done. I eventually received the pictures 4 days later. A few days after the work was done I noticed my credit card had been charged 1-2 hours more than the estimate and when the owner of the house did a walk through several of the items that were to be completed hadn't been done including cleaning the oven, cupboards and window sills. It has been a week and I still haven't even received an invoice for the work that was done. I've emailed and called trying to get the information and when I finally got an answer she told me the hourly rate I was billed was higher than the rate in my written estimate. I wouldn't recommend them to anyone!”
“3 person team of Veronica, Hannah and Nova were early, went right to see work and did good job of surface cleaning. They even went back to redo wood blinds
I would like se team again. Very friendly”
“Merry Maids are better. These people agreed to wash windows on the inside ..didn't. I was under the impression they would stay until done. They took breaks and lunches then left before five. Charged over $600 for 2 bedrooms, no windows and 2 bathrooms anda sketchy living room. It's a ripoff. Never have them again would have paid to finish the job. Use Merry Maids”
“Imelda nd her Route #57 team have been great at cleaning my house professionally, quickly and timely. I am never disappointed at their superior service. Thanks!!!”
“Used for over 1-2 yrs. At ist did fair job. Last crew of 3 came out stole my fine jewelry left the costume. Call office crew denied of course. Didn't really seem much to Teresa. Told to take police report. What's that going to do. Molly Maids should be responsible for their employees. 2021 Winder Ga”
“I hired Molly Maid to clean a completely empty ranch house before I moved in. As a newly single mom to two boys teaching full time during a pandemic I needed someone else to the deep clean to save time and Remove some stress from my life. I was not able to get to the new house and verify that the professionals did their job correctly because I am staying with parents while finalizing the divorce and my kids after school activities. I was also unaware of the 24 hour policy because my mom looked them up and made the appointment due to the fact that I have hard time getting things done during business hours as a teacher. When I was able to call Molly maid and let them know none of my drawers had been wiped out and my blinds were nasty and tried to explain my situation I was basically told sucks to be you. They won’t do anything because I am outside their window even though the house is still completely empty and I am Not yet living there. All I wanted was the drawers wiped out and and the blinds done like they were supposed to. The lady acted like I was trying to steal from her and I was being unreasonable. No Mam, at $238 to clean an empty house with no drawers/cabinets/blinds wiped. I was the one that was robbed. No attempt to make it better, not even an offer for a discount clean to give a second chance. Please note the extreme cobwebs on the blinds”
“Team #11. Ana and Sonia were extremely professional. Arrived at time scheduled and were very polite and efficient. House looked so nice when they were finished. We appreciate having at least one familiar face when they arrive so they do not need any assistance in starting their work. Many thanks for service over the years. Victor and Frostine Beckman”
“Team 8 came today for their first visit. Couldn't be happier! They went above and beyond my expectations!!! Great experience and highly recommend them.”
“I had Sara & Gems clean for me today 11/30/21. I was very happy with the job they did!! They were very thorough & treated me with respect. They are an asset to the company! I definitely would have them back!!”
“Wrote a great review last year, but the quality of service has declined and the prices have gone up. Initially, the team we had was great, but they quit and moved on. After that they sent different teams in, whose mission was to get done as quickly as possible. Our main complaint was we wanted service every 3 weeks and that was not possible. It was either every 2 weeks or every 4 weeks. Every 2 weeks didn't work for us as it was too expensive and the house wasn't that dirty and every 4 weeks was too long. They just tried to increase our price by 10% which is too much for this cleaning. We will move on in search of quality cleaning, at a reasonable price on our schedule.....
....Tom Grosso”
“Have used Molly Maid over the years and have been very satisfied. The team of Amy and Virginia were excellent.
Based on pricing, efficiency and dependability I have decided to schedule every two weeks.”
“We were visited by a three person team yesterday: Maddie, Alyssa and Ashley and they were AWSOME. They didn't even dog shame me when my spazz of a dog tried to pee on them when they arrived (sorry again girls). I could tell they worked really well together and we very organized so they could do a great job in a timely manner. I would absolutely have them back. My best Molly Maids experience yet. Thanks again!”
“The 2 person team was very thorough in their cleaning. I have been so busy at work these last few months and just the thought of deep cleaning my house was mind bending. They came in and made everything sparkle. Had a couple of hic-ups, but everything came out great. The price was a little more than I had anticipated, but they were there from 8:45 to and finished up at 12:45. My home is around 2200 sq ft. They had a lot of dusting and moping to do. I plan discussing with Molly Maid on coming on a regular basis. It is nice to have a clean home again. Way to Go Molly Maid.”
