American Eagle Outfitters Reviews

Name: American Eagle Outfitters
Rating: 2.41

2.4 Rating 106 Reviews

33 %

of reviewers recommend American Eagle Outfitters

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Metrics

2.4

Based on 106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone was really nice and I was able to get everything I wanted without any argument or rude employees, it was great!”

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Posted 6 years ago

“I ordered 3 t shirts and 1 pair of leggings from American Eagle. I was SO excited for them to arrive at my house. Once, I got them I was even happier!! I love their soft t shirts and the chill leggings were so comfy and soft! I love shopping here and love seeing the ads from American Eagle and all the diversity with their models.”

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Posted 6 years ago

“I just ordered some of the most comfortable and stylish bathing suits online. The fit on both were amazing!! They are lined and of great quality!!”

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Posted 6 years ago

“I phoned the Metrotown AE and Aerie shop to discuss return options after having little success with the AE live chat option on their website and phoning the central AE line. Becks answered the phone even before the store was opened (I am sure she was busy preparing the floor for the day and so appreciate that someone answered the phone). She explained to me that I could make returns and exchanges for online purchases in the store. Becks even took time to search the store for the items I requested. I went to the Metrotown location today (June 30, 2018) and successfully exchanged items I had ordered online. They did not have the exact items I hoped for in the store but Becks was most expertise and helpful at connecting me with the items I hoped for. There were some complications with the system but she stayed calm, friendly and professional the whole time. Becks is the best! I had such a lovely experience and will certainly be going to the Metrotown (Burnaby, Canada) AE soon! Thanks Becks!”

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Posted 6 years ago

“Bought bright blue jeggings last week. I love American Eagle jeans because they have sizes that can fit anyone. I am very short and they seem to be the only reasonably priced jean that fits my needs.”

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Posted 6 years ago

“I absolutely adore the style of AE clothing, and I always feel that I am getting my money’s worth out of the items I buy. Their jeans fit so many different body types; I refuse to get jeans from anywhere else!”

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Posted 7 years ago

“best clothes, accurate sizing”

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Posted 7 years ago

“products were packaged very nicely, arrived within if not before estimated time, deals on website are very good and student friendly”

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Posted 7 years ago

“Very nice close and service”

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Posted 7 years ago

“They were very kind and their clothes are amazing material”

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Posted 7 years ago

“I love American eagle! Like 99% of their clothes are good prices & really nice material! I don't mean luxury material or anything but my entire waredrobe says "where's the beach" thanks to them :)”

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Posted 7 years ago

“Easy to use website. Got exactly what I wanted and on time. Thanks AE!”

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Posted 7 years ago

“Product came on time and was in perfect condition”

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Posted 7 years ago

American Eagle Outfitters is rated 2.4 based on 106 reviews