Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,074 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th December 2024

607

Anonymous

Anonymous // 01/01/2019

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“Orang ambik bas pukul 3 sebab nak smpai awal. Ni dahlah delay satu jam. Sidai orang satu jam. Lepastu dah gerak selama satu jam. BOLEH PULAK DIA PATAH BALIK SEMATA NAK AMBIK 1 ORANG YANG TERTINGGAL. 1 ORANG YG TERTINGGAL. KAU DELAY SELAMA SATU JAM KOT TAKKAN ADA ORNG TERTINGGAL. BABI. KAU JEMPUT 1 ORNG TANPA FIKIR PENUMPANG RAMAI2 DALAM BAS NI. PLEASE SPE2 YG NAK AMBIK BAS NI FIKIR 2 3 4 KALI... MACAM HARAM.... SUMPAH MENYESAL GILA AMBIK. SEPATUTNYA PUKUL 630 DH SMPAI SEREMBAN. NI PUKIL 530 DALAM JB LAGI DEKT LARKIN LAGIIIIIIIIIIIIIIII. SHITTTTT”

Helpful Report

Posted 2 months ago

“SCAM ALERT! If a buyer scams you, good luck getting your money back. It's been 7 weeks and I still haven't been refunded my money. The dispute team are just a bunch of bots that don't actually look at any evidence, just decline everything. Please use alternatives or pay a bit more and go with a proper company, at least they will have humans as customer service. Please warn all your friends and family too. If it's too good to be true, it probably is.”

Helpful Report

Posted 3 months ago

“Aliexpress allowing members sellers to misleading customers by falsely advertising the goods are shipped from Europe and guaranteeing delivery 7-10, and never delivered Recently I bought three products from different sellers in Aliexpress, who advertised that the products are available in warehouse in Europe and they guarantee delivery within 7-10, however, when the order delayed I contacted the seller and find out that the product will be at least taken over 30 days longer as it been shipped from China. AliExpress allows their members seller misleading their customers by falls advertising. Aliexpress can’t rectify and acknowledge the issue or take appropriate action or even to refund my money fast and they can do to ask me to be patient and wait. I will never do shopping in their platform after I get my money. Very bad experience”

Helpful Report

Posted 3 months ago

“I ordered a product. They use a tracking company I have never heard of before. First tracking said It arrived 9/1/2024. Later tracking said it arrived 9/5/2024. The tracking company said I signed for it and was left in my mailbox. If I signed for it, I would have taken it in my home and not left it in my mail box and vise versa. I paid $347.30. I never receive it. I asked several times from the seller for a refund. I contacted Aliexpress. The seller sent them the tracking info and Aliexpress refused to refund me. I have had discussions with the seller and Aliexpress since 9/5/2024. I have no other recourse but to tell others of their actions. Most retailers will refund if the buyer never receives the item. Do not use Aliexpress. I recieve emails form USPS daily about mail and packages that I will receive. I did not get any packages the date they report it was delivered (Sept 5). I also checked all packages from Augest 30-Sept 10 and none of the tracking numbers match the tracking number they gave me. Paypal also will not support the customer when a product is not delivered. They want to blame the USPS when they did not send the product. Probable fake tracking number. Do not trust this Chinese company.”

Helpful Report

Posted 3 months ago

“So many issues with this company, in most cases orders are not being delivered due to sellers using FAKE SHIPPING LABELS. If your order ends up being delivered to your door, mailman will ask you to pay for shipping charges if you want your order! HORRIBLE PLATFORM FOR PURCHASES OUT OF U.S.A”

Helpful Report

Posted 3 months ago

“The scam my order sending a fake tracking number. After almost 3 months asking for refund they never gave me the money back. I bought the item on July 4th which es a holiday and the 7 was Sunday, not USPS delivery. On the 8 my item of almost 200.00 was reported delivered. I was at home, but anyway any item came from Chiba or California bcs they told they don’t know where the warehouse is. Arrive in 2 business days. The store is named: Super Super Super Store (just the name, nothing Super here) or maybe super scam, check first.”

Helpful Report

Posted 3 months ago

“I bought a travel tumbler mug for my grandson. Within a week, the handle broke off. The broken piece was sharp and cut my grandsons hand. The mug was so he could have water to drink in school.”

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Posted 3 months ago

“The quality of products are average or below. But the customer service is beyond disappointed. If you lost your package, you may have no way or take a long way to get refund. the online live chat is very quick, but they normally just write down the memo, and pass the information to Chinese team to deal with, but the results are always wasting of time.”

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Posted 3 months ago

“I bought a tablet from them and I only got the cover. After when I asked for a refund, they said that I was calling like who brought it to me or where is my tablet at all. I told them several times on the chat that they just wasted my time and said that they were working on giving me a refund, which they just lied about. Those are lies. Scamming. Be careful, don't buy anything there if you don't want to be lied to about your orders or a money refund.”

Helpful Report

Posted 3 months ago

“Ordered a pool cue for my sons birthday 1 it was late 2 it’s warped and can’t return be careful what you buy here”

Helpful Report

Posted 3 months ago

“I have ordered from Aliexpress and was receiving messages that the package was on the way. I tracked the package yesterday advising it has been delivered to the designated pick-up point at 16:45. Then later at night, I received an email stating that it has been delivered at 17:24 that I have never received. The post office that they delivered was at least 20 minutes drive from my home, I did not believe that they could deliver the package within 30 minutes. I sent a message to Aliexpress, so far nobody reply. Very disappointed.”

Aliexpress 1 star review on 25th September 2024

Helpful Report

Posted 3 months ago

“Scammers.. I placed an order after 3 weeks system sys delivered when i did not receive it,, i contacted Aliexpress they insisted that package have been deleiverd and no refund.. imagine you pay money and they steel you? try to contact aliexpress customer service by phone.. its almost impossible.. i been dealing with aliexpress since 2015 i can say that last 2 years they have changed they dont care about customers anymore they look after their scammed venders. Package was NEVER delivered..”

Helpful Report

Posted 3 months ago

“Do not buy anything from AliExpress and its Vendors. AliExpress and its Vendors are SCAMMERS. Many ads are like click bait, lure you in with unbelievable prices and then have nothing at the posted prices. I have bought products from 3 separate Vendors and have not received any product whatsoever. But when you go and track packages, all are shown as delivered. Again I repeat SCAMMERS!!! i am deactivating my account... never agian ..”

Helpful Report

Posted 3 months ago

“I cancelled an order, and I asked for a "fast refund" - who wouldn't. But this is a nasty trick - you DON'T get your money back, but they put it in your "bonus account" - and this can only be used to make another purchase. So either you buy again from them, or you can whistle for your money. All this is in all probability covered in a legal information pack - do you ever read them? But it covers their ass. I call this theft, and I have told them so. Their reply is that it is jmpossible to transfer money from the bonus account to my credit xard - as if it were some irresistable force of nature.. which it isn't, of course, just bad faith.”

Helpful Report

Posted 3 months ago

“their service are so bad.. i request for redund..already 5 days done i didn’t get..when i talk with them they said within 48 hr i get..but over then 2 days i didn’t get..i didn’t reccomant anyone . better used temu”

Helpful Report

Posted 3 months ago

“I bought an escooter from Aliexpress last year and had a successful delivery. I recently ordered an escooter with 13" tires as I already own 3 with smaller tires. The Aliexpress ad was clear and I ordered the scooter for the advertised price of $975. When I received the shipment, I realized the scooter I got had 10" tires and had significantly less power than I had ordered. I tried to return it but could not get any response with a return address. Aliexpress sent me a small refund saying that was the difference in price from what I ordered and what I received. I had no use for what I received. I filed a complaint with Paypal. After gathering the evidence (which Aliexpress admitted to sending the wrong scooter), they sided with Aliexpress because I had not returned the scooter. Just beware of Ali's sinister tactics. All is not fair. I will never use Paypal or Ali for orders. Lesson learned. Good luck.”

Helpful Report

Posted 3 months ago

“I bought an item from them that was £47. They sent me the wrong item and I have had trouble with getting them to take back. Today after speaking with Paypal they told me to return it but after going to Post Office they said that they don’t advise sending items to China, they cannot track it and would cost me £35. I would not advise buying from them unless you are prepared to risk throwing your money away for something you didn’t want.”

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Posted 3 months ago

“No product sended. Rude seller. Refund only 3,61 euro for item from 26,99 euro. SCAMMERS”

Aliexpress 1 star review on 23rd September 2024

Helpful Report

Posted 3 months ago

“How aliexpress scamm works. (keeping of customer funds) Customer buys item - 9.62 Damqaed item received Item returned Redund issurs - 0.01 cent + expired 5 euro voucher LOL”

Aliexpress 1 star review on 22nd September 2024

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Posted 3 months ago

“Received a defective device. Despoite 100% proof that the device was broken a refund was refused and Aliexpress didn´t help at all”

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Posted 3 months ago

Aliexpress is rated 1.4 based on 3,074 reviews