Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,990 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For your own good, don't even buy from AliExpress, they will take your money, send you missing items, and when their seller ghosts you for 6 days, they will do absolutely nothing. Their live chat agents are some of the worse you can ever encounter. Better dodge these agents as soon as you see them : Sherry3794529 Alisa1940947 Trinity Mav Caithlyn Wency Lyra They will shamelessly feed you lie after lie, and do anything so you just close the chat and become a different agent's problem. Their seller ignored me for 6 days straight, leaving me on seen at first, then not even opening my messages.”

Aliexpress 1 star review on 18th August 2024

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Posted 3 months ago

“Echt slecht, mijn winkeltegoed zomaar verlopen en geld is weg!! 3038030317905228 3038030317925228 3038030317945228 3037042326965228 3037801055205228”

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Posted 3 months ago

“My package was lost and never arrived. It took me weeks of messaging the courier service aliexpress used to get them to confirm that the package was lost and not going to ever arrive. I gave the information, including the ticket number from the courier and screenshots of the emails and tracking information, to aliexpress. Aliexpress said I didn't provide "evidence" and closed the case and now it can't be disputed. They did not tell me what other evidence I could possibly have provided? Basically if something goes wrong they don't honor their buyer protection so it's useless. This was my first time using aliexpress and I won't bother again.”

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Posted 3 months ago

“Very poor service especially from your courier service ..my product is held up by custom service shown on tracking n no one seems to be able to answer..everyone saying wait ..”

Aliexpress 1 star review on 15th August 2024

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Posted 3 months ago

“The worst company in world they steal our money. I applied for appeal for more than 40 times and i didn't get my refund . Each time i got a new case ID. I will continue till reach 100 case ID then public that in magazin and show the world how they steal their clients money. I have all documents proof that and how they deal with documents. This Company should be closed .”

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Posted 3 months ago

“bought a pad 6s pro---claims sanpdraggeon gen 2----scam got a media brand.. claimed android 14 scam was 8.1 claim 11" scam was an old 10" wifi speed low...did a geekbench on it and the tablet was a total scam....I have hours checking out this tablet they owe me lots of money”

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Posted 3 months ago

“AliExpress is a total scam. I placed order #8191678461830280 on August 9. FedEx tracking number 277760669721 was delivered, but when I called FedEx, they informed me that the package was intended for a different address. This is a typical scam. I contacted AliExpress, and they initially promised a refund, even sending an email to confirm. However, after a week, they sent emails stating that my refund had been canceled. Despite my requests to contact FedEx and verify the delivery issue, they have not resolved the matter. My advice: stay away from these scammers.”

Aliexpress 1 star review on 14th August 2024

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Posted 3 months ago

“Along their length, the Andes are split aliexpress cu 'stOmer service 8O5-3O8'' OO4O P ; HO Ne ' NUM BE: R into several ranges, separated by intermediate depressions. The Andes are the location of several high plateaus—some of which host major cities such as Quito, Bogotá, Cali, Arequipa, Medellín, Bucaramanga, Sucre, Mérida, El Alto, and La Paz. The Altiplano Plateau is the world's second-highest after the Tibetan Plateau. These ranges are in turn grouped into three major divisions based on climate: the Tropical Andes, the Dry Andes, and the Wet Andes.”

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Posted 3 months ago

“I ordered a garage fan on August 4th. and received the order confirmation on August 5th. I also received a delivery schedule for August 12th. Today I was informed that my order has been terminated. So glad I wasted my time with this company. At least I used PayPal and will received a refund.”

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Posted 3 months ago

“They are a fake company... They kept my money from May to August. Nothing was delivered to me. Now, I'm waiting for a refund.”

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Posted 3 months ago

“Purchase a projector screen from Global Projector Screen which is absoulute garbage. The quality of the screen &*^!* 90 days refund policy is fake. Never buy anything from Aliexpress again.”

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Posted 3 months ago

“I purchased only 3 things off this site... 2 of the 3 WERE NEVER DELIVERED I asked both times for a refund, as I never received the goods, AND WAS REFUSED BOTH TIMES!! Had to contact my credit card to cancel the sales and receive a refund Do business with a reputable company... not one that is dishonest as Aliexpress!!”

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Posted 3 months ago

“Paid for 5 shirts and received one thru PayPal.”

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Posted 3 months ago

“Honestly I love Aliexpress my stuff comes right on time...I drop a picture but I do got more stuff from them”

Aliexpress 5 star review on 12th August 2024

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Posted 3 months ago

“I bought 5 shirts and received 1 and I had proof since I went thru PayPal' I advised PayPal of this. I told them they should remove this company from their customers. Contacted them many times to no avail.”

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Posted 3 months ago

“Beware of AliExpress Refund Scam! I recently had a terrible experience with AliExpress, which was my first time using their platform. I ordered a car part worth £100, only to realize that it would take a whopping two months to be delivered. Naturally, I decided to cancel my order and requested a refund. To my surprise, I received a message in bold letters promising a "FAST REFUND bonus" or something along those lines. Like anyone else, I was enticed by the offer and ticked the box. Little did I know, this would lead to a frustrating ordeal. I patiently waited for four days, expecting the refund to appear back in my account. However, nothing showed up. Concerned about the whereabouts of my money, I decided to investigate further. To my dismay, I discovered that the refund had been made to an account on AliExpress called "bonus." The catch? The bonus account only allows you to purchase items from AliExpress and does not allow you to transfer the funds to your bank account! Frustrated and feeling deceived, I reached out to AliExpress customer service multiple times. Each time, they assured me that I would receive my money back. However, despite their promises, I have yet to see a refund in my account. In fact, I have even received emails stating that I will not be refunded. I am writing this review to warn others about this scam. It is important to be cautious when dealing with refunds on AliExpress, as they may redirect your money to a bonus account that restricts your ability to use or transfer the funds. I hope my experience serves as a cautionary tale and prevents others from falling victim to this deceptive practice. Please note that this review is based on my personal experience and may not reflect the overall quality of AliExpress as a platform. However, I believe it is crucial to share my story to raise awareness and protect fellow consumers from similar scams.”

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Posted 3 months ago

“If I could give a zero I would aliexpress doesn’t run this company the scam shops behind it does worst customer service I have used don’t waste your money”

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Posted 3 months ago

“ok you see all the one star ratings...its for reason. AliExpress is full of thief-stores, not policed or enforced by AliEx org. I bought large welder from one store and generator at another store at discounted prices.....received tiny tinyempty package(much too small for welder) in US mail with a tracking# on it that was posted as "proof of delivery". the generator had Fed Ex track# with photo of small package at someone else's house. AliEx said "packages were delivered,,see proof of delivery....gave me run around for days and days CANCEL YOUR CREDIT CARD PAYMENT....ITS THE ONLY WAY TO GET MONEY BACK FROM THESE THIEVES....they delay and delay and wear you out passing the time of refund.”

Aliexpress 1 star review on 10th August 2024

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Posted 3 months ago

“A PC I bought on Aliexpress for 180EUR (seller WooYi) literally exploded in my face one evening while I was working with it. Seller requested that I ship it back for repairs, and when I did he claimed that "I physically broke the CPU". The most ridiculous claim I've ever heard. I contacted Aliexpress support several times and other than an excessive amount of fake flattery and politely asking the seller to help me (which he refused) they did absolutely NOTHING. Every time I contact them (via chat) they "forward it to their support), I get one Email asking for proof or asking me to contact the seller, then I get another Email that they can't help me because its past their protection period, and that's where it ends. I cannot even respond. Stay clear from Aliexpress, especially when it comes to expensive items. Their buyer protection only lasts a very short time and then you're on your own. All they will do after that is to drive you nuts with their useless procedure and exaggerated fake compliments. And whatever you do, do NOT buy ANYTHING from a seller called WooYi, that's a scam. BEWARE”

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Posted 3 months ago

“AliExpress does not have a customer service to contact. If you did not receive your order you can not get refund from seller. I ordered from seller "Shop1103778248 Store" they charged me $145 for an order that I did not receive it. They just send a message "delivered your order look around, ask your neighbor to find it - No Refund". They don't mind you received it or not. AliExpress did not protect a buyer, so I think Scam or bad sellers can use this website to sale and collect money from buyer. If you buy from this website, don't buy this seller "Shop1103778248 Store"”

Aliexpress 1 star review on 9th August 2024

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Posted 3 months ago

Aliexpress is rated 1.4 based on 2,990 reviews