Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ali Express is a good online shopping website. I bought a new Beyblade toy, then after months, it didn't show up. So then I went to buy another one. But never showed up again. So that's why I never use Ali Express. I can't believe I got scammed. :(”

Helpful Report

Posted 3 years ago

“several items disputed I did not receive refunds they seem to think you can haggle price for refund instead of giving full refund as per their site agreement. You cannot contact anyone once they have return answer for dispute and close your case. I am going further to have my bank chase the money to be returned. Please beaware you need to keep check on your bank account as I had two large sums debited from this company one unknown to me”

Helpful Report

Posted 3 years ago

“I placed an order on the 29th of December and haven’t received a confirmation e-mail and can’t find the order details on my account. However, the money already transferred to ali express. I tried to contact the seller but it seems impossible”

Helpful Report

Posted 3 years ago

“The worst shopping site I have ever seen. I ordered a product and waited for more than 3 months, haven't received the product, when applied for refund, not ready to give money back. Don't trust this site. Just money oriented, not for the welfare of customers. Worst worst and worst ever seen....”

Helpful Report

Posted 3 years ago

“Didnt buy from aliexpress i bought a radio for almost 400euros so around 500amerixan dollars.. when i recive the radio the radio didnt work so the seller said to send it back so they will tix it or if not fixable send me new one. I did send it back same day and now 4months later I have nothing no radio and they took all my money .. no refund no radio no nothing . Aliexpress won't help or do nothing even tho I told th3m about the situation what happend. And they still let this seller SCAMER to sell on their site .. ALIEXPRESS DONT CARE ABOUT THEIR COSTUMRS.. DONT BUY FORM HERE AS IS A BIG CHANSE THAT SCAMER IS ON OTHER SITE WAITING FOR YOUR MONEY! shame on you aliexpress!! Hopeful u see this review !!”

Helpful Report

Posted 3 years ago

“I place my order on Oct 11,2020, it's promice 16-26 day on delivery. https://www.aliexpress.com/snapshot/0.html?spm=a2g0s.9042647.6.2.194f4c4dchmKvc&orderId=*******907782&productId=*******065456 Item was delivered on Nov 4, but on wrong address in different province. I apply for dispute, Aliexpress postponed the dispute 6 times! Now is Dec 30, I didn't get refund! Seller, CHONGWU Store, instead of refunding the money for the product that I did not receive, he is trying to drag me into some kind of scam. No refund, no parcel! Vendors are fully protected. Stealers and fraudulent vendors also. It is absolutely impossible to get back your money, because in case of abuse there's no human customer support to whom you can speak! Aliexpress have the worst customer support ever!”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Out of 11 orders, only 6 orders have been received. They have falsified deliveries as well. Nothing has been delivered on time. I have one order that was placed in October that has yet to leave the country. I received notification moments ago telling me that one of my orders has been delivered, only to go outside and check my mailbox and see absolutely nothing. Do not order from this website. You will regret it.”

Helpful Report

Posted 3 years ago

“Last year December I bought two long bell sleeve polka dot blouses from Aliexpress in the size medium. When the blouses arrived one was a medium and the other a small. I instantly contacted the seller and made a complaint. I was told by the seller in order for me to receive a refund I would have to delete my complaint and give him 5 stars. I uploaded pics of the two shirts to show that it was in fact they mistake and they apologized but yet I'm to give a grade contrary to they service. To this day I never got the refund because I refused to lie. Ps I bought stuff from Ali before and have gotten great service but this is just one of those unscrupulous stores that they need to weed out.”

Helpful Report

Posted 3 years ago

“Had a decent experience with my first purchase, the item arrived within the delivery window. Now, purchasing a smart watch, it's past 2 weeks outside of their delivery window and they won't acknowledge any issues. Will never buy from this site again unless they do something to fix this issue.”

Helpful Report

Posted 3 years ago

“He realizado una compra y la verdad me gusto mucho el servicio que me brindó y todas las ofertas que brinda eso es algo que me gusta de la página, sin mensionar que el tiempo de entrega.”

Helpful Report

Posted 3 years ago

“Placed two orders and they completely vanished from site. Had no record of purchase/product/seller. Luckily I paid with Paypal and they promptly got my money refunded to me. Zero customer service and their email inbox is full! I do not recommend doing business with Aliexpress!”

Helpful Report

Posted 3 years ago

“Missing the last 10 orders I paid for and no tracking 60 plus days now”

Helpful Report

Posted 3 years ago

“Two months and still waiting. Tracking information appalling. Waiting on three things we ordered through AliExpress ordered 2 months before Xmas and clearly they won’t get here. Ordered things from India, USA, UK as well as through companies like Amazon and everything else has arrived well in time. There is nothing ‘express’ with this company.”

Helpful Report

Posted 3 years ago

“Very slow delivery and bad customer service they back up the seller not customer I have order from them but didn't receive my package and they refused my dispute”

Helpful Report

Posted 3 years ago

“I've had an item not delivered but most of the others I did receive.I couldn't convince myself what happened to the missing item.”

Helpful Report

Posted 3 years ago

“Hi, I purchased phone screens at Aparts Store. First they send me the wrong tracking number, when I enquired why my goods are going to another country, they said their quality is bad and cant send me my order anymore and have to refund me. This was over two weeks, from purchasing sudden quality issues to a refund. Bad.. bad..bad service, if I can give a minus 5 I will.”

Helpful Report

Posted 3 years ago

“Zero customer service. They protect fraudulent sellers and put incredible amounts of friction to get any help at all. You will waste your time talking to a robot, which is incredibly disrespectful to their customer's time. There is no human behind the customer service. An unscrupulous seller scammed me with the shipping costs (he combined shipping but charged me as non-combined), but Aliexpress made it impossible to contact them.”

Helpful Report

Posted 3 years ago

“I have ordered October 29 2020 I pay epacket carrier promising shipping 26 days maximum is almost two months not received order number 8120128783141886 I couldn’t open dispute they make more difficult no chat real agent any more the robot continuing tell me you get email 24 hours never received”

Aliexpress 1 star review on 18th December 2020

Helpful Report

Posted 3 years ago

“Avoid Allove official store if you can! They sell human hair wigs etc. The high ratings you see on a lot of AliExpress are coerced, or gotten sometimes by subtle threats that you will not be refunded your money (for items not received), if you go give an honest negative feedback on your ordeal. I ordered a wig from Allove store and have waited for months to receive my Order but nothing sent. I then started private messaging the seller who was initially trying to coerce me to just keep waiting indefinitely, then after waiting yet another month I told seller his sweet mouth wasn’t working anymore, that I was going to open a dispute. He then ran ahead of me and opened a dispute against his own store! I didn’t know that’s possible! I was shocked to see he lied on the “reason” for dispute, claimed “customer received good” and he blocked my chats when I went to challenge his utter dishonesty! So, I saw that the dispute quickly “finished “ and order closed so I am unable to open a dispute or reach anyone else or customer service about this order! I have done all I can to write long messages to the Eva bot and no one cares to contact me or resolve this issue. So ALLOVE store stole my money and wig and the tracking still shows order has been in China. And he made sure I can’t have access to give any feedback about my experience which he kept warning me not to give him a bad feedback even after all my ordeal with this seller! Beware guys!”

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,000 reviews