Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,002 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This site is a joke. They sell sizes that are ridiculously smaller than US sizes. My question is " If you are trading with the world why don't you make sizes that US people buy?" L size is roughly equal to a child pamper. LOL. What a Joke waste of money and time. This is called cheating and looting.”

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Posted 4 years ago

“Bnnuo Store - have sent me and other customers the incorrect items and now dont want to refund my money , do not waist your money with the shop”

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Posted 4 years ago

“Depends on what you buy, it’s really a hard hit n miss. I’ve bought clothes, baby outfits and hats, household items, Halloween and Christmas decorations and they all turned out disastrous. Made with cheap quality and the descriptions were not truthful. But other time with hair accessories, baby toys, small kitchen items turned out fine, 5/5. You get what you pay for. If something is too good to be true it usually is. The return policy however is pretty good. If you don’t receive your item or if it’s defective, you’re able to file a dispute and the AliExpress team will usually issue a refund and let you keep the item if it’s not too expensive.”

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Posted 4 years ago

“Was very good till recently but now too many items not delivered after many months waiting. Difficult to get a refund.”

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Posted 4 years ago

“First order shipped to wrong adress will not refund and 2and order is now 6 weeks old and still do not have it . Poor or no customer service. Thank god for PayPal to get payment back. Stay away from these cheaters.”

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Posted 4 years ago

“I have had 4 purchases from AliExpress not be delivered. I won disputes on them and received 0 refunds. AliExpress asks for entire bank statements for months if you try to get your refund which I don't feel is acceptable. That is my personal information. They also don't provide proof of things being refunded on their side. I also ordered two backpacks which were not used until the dispute time was up. They broke within a week of use and the Seller and Aliexpress did nothing. BEWARE!”

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Posted 4 years ago

“i ordered 5 items in Australia they came after one month but they are nice and matching with picture and description.”

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Posted 4 years ago

“Paid for order via paypal and never received the item. When i went to my alibaba account there is no history of the order I placed nor could my order be found using Transaction id or order number. As a result i will not be doing buisness with alibaba.com.”

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Posted 4 years ago

“it took 1 month to receive product. came too late and had to buuy else where. trying to get refund”

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Posted 4 years ago

“I placed a very high value order of $500 dollars for several M2 SSD. I chose the actual shop which is the one who makes the SSD, in order to not have a problem with the order. YET STILL, I received the order and one SSD is missing. After nearly a 45 min support chat with AliExpress, they made me file a dispute and give photo of the box and contents, which I did immediately while on chat. Very next day they make a decision on the claim as INVALID and DENIED, unless I can (and get this) obtain an official letter from the courier the seller used saying that the SSD was not in the package. Thats right the seller has to give ZERO evidence and is assumed to be 100% right if they say it. But the buyer has to prove it, and by means which they know FULL WELL is impossible to prove. I have now had to open a PayPal dispute, which I thank God I used. In one short word the AliExpress Disupte process is an ABSOLUTE JOKE, and is not worth anything to the buyer unless it is a 100% clear cut undeniable reason such as it was not shipped. In which situation it is still useless because there IS NO DISPUTE in that situation as the seller has no leg to stand on in the first place !!!! Take my advice (unless you dont mind loosing money), either dont use AliExpress or if you do pay via PayPal and / or credit card. So your protected against fraud / cheating.”

Helpful Report

Posted 4 years ago

“Look ima be straight up, these are cheap websites. The same as Wish and any other website where you see the same products and photos for different prices. You gonna pay for something cheap your gonna get something cheap. I love this site because sometimes you do get what you want and it may not be in great condition, but that's where you got to be smart and look at the reviews of the things your going to buy and look at the photos. Make sure that other people got what they paid for before you buy it. Find a certain store that is legit. Other than that ofcourse there are gonna be some products you'll get that won't be what you expect. You got to be smart Holmes. Do your research that's why your here right?”

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Posted 4 years ago

“Aliexpress is a con artist. They rip innocent people out of their hard earning money. I ordered hair beginning of November but have not received my hair. They took the money out of my account same day. I tried to contact them but some foreign guy answer phone and try to take more money out of my account. Never could pull up my order. I will never shop with them again. I hope they burn in HELL!”

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Posted 4 years ago

“Terrible UX when trying to log on, all the hoops you have to jump through. Slide this to verify, then check your email to find a 6 digit number you must then enter within 40 seconds before you can login. Just terrible.”

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Posted 4 years ago

“Complain about a fault producer. The seller made a lot of excus and demanded prove many time and different ways. Aliexpress take part with the seller and refused to pay. Never has such problem with eBay and Amazon.”

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Posted 4 years ago

“This used to be a great site and a great find. However, it has changed tremendously over the years. The prices have risen astronomically and there are hidden fees that make it more expensive than just buying here in the States. It has become a scam. The sellers have become rude and do not fulfill their obligations and the site sticks with them rather than the consumer. If they make a mistake they don’t fix it and you have no recourse. Even if it looks like you may be saving money initially, in the end, you’ll probably end up spending more because there are always mistakes and problems and they never send the correct quantity. Trust me, do not use this site anymore. Its not worth the aggravation or hassle.”

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Posted 4 years ago

“I ordered reading glasses it's 4month no glasses and no refund pls avoid on line from China all of froud stop buying”

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Posted 4 years ago

“Really bad company Fake products No return No refund for lot of money Only refund for a little money after after 3 months waiting. Guys this company is awful.”

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Posted 4 years ago

“ordered maternity and not a single top was maternity. 2 were for breastfeeding. the sizes are tiny, I ordered medium and it fitted my xs sister. In the end, all my MATERNITY tops went to my xs sister. Pathetic! The shipping also takes forever. I'm waiting already for 2 months for 2 more tops. Never ordering on aliexpress again.”

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Posted 4 years ago

“Ordered an item, paid. Money went through order didn't show up, money is gone.”

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Posted 4 years ago

“Very Poor customer Service. I was shipped a defective item purposely and AliExpress is protecting seller with loopholes in their system. Coat was stitched incorrectly & seller shipped it to me anyway because they know customers don't want to go through return issues”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,002 reviews