Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,001 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They just took my money. No products. No response from Customer Service up to 60days to ship and if they decide not to ship the may oe may not refund your 💰”

Helpful Report

Posted 4 years ago

“Been a month and no merchandise, this site is a scam!”

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Posted 4 years ago

“I placed an order. Got an email saying shipped. It never came. Their order history shows no order was placed but I have an order number. Aliexpress seems to have ghosted me now even though I contacted them well within their policy time frame. This seems to be a total scam company.”

Helpful Report

Posted 4 years ago

“Absolutely AWFUL. I cancelled my order the next day or so after making it because I paid extra for shipping- it said if I paid $5 more it would ship between 5-7 days, but then it said it would be 14 days for shipping. So, I cancelled my order and planned on repurchasing it, without paying extra for shipping. I never received my money! Have messaged the seller 5 times now, they read my messages but don’t respond. Still haven’t received my money.”

Helpful Report

Posted 4 years ago

“PLEASE DON’T ORDER FROM THIS COMPANY. THEY FAILED TO MENTION ON MY CHECK OUT PAGE THAT THEY WERE ATTENDING A CHINESE FESTIVAL FOR 2 WEEKS AND WHEN THEY GOT BACK TO WORK, MY PACKAGE WAS NEVER SENT OUT! I IMMEDIATELY REQUESTED FOR A REFUND AFTER WAITING FOR 3 WEEKS AND NOW WAITING ON THE REFUND! WHEN YOU HAVE ISSUES, YOU CAN’T TALK TO A LIVE PERSON SO YOU CAN ONLY CHAT AND THEY HAVE ALL THE ANSWERS PRE RECORDED!! FIND A MORE RELIABLE COMPANY WHO CAN PROVIDE BETTER CUSTOMER SERVICE IN THE STATES!!!!”

Helpful Report

Posted 4 years ago

“every single thing on this website is fake don’t buy anything”

Helpful Report

Posted 4 years ago

“Website favors scammers in china. Lost hard earned money.”

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Posted 4 years ago

“Just a scam. Got a bad wig. Only access label once and guess what, it didn't come up. With a more in 4 days monies will be released too much money to not feel protected. Poor quality, and lack of buyers protection. Please buy with caution.”

Helpful Report

Posted 4 years ago

“Bought garlic fermenter from their site when I received it, it was dented in. I sent 10 emails and not a single one was returned, some with text messages and phone calls were answered with "no english". Will never order anything else and will certainly NOT recommend to anyone!”

Helpful Report

Posted 4 years ago

“It works sometimes but for the most part its not a fair site. Once you write a review you cannot update it.. most products on there are china cheap so fall apart after a month or so. Once you confirm goods were received, you have 15 days to accept it, otherwise you throw it out and wasted your money.”

Helpful Report

Posted 4 years ago

“Aliexpress is a scam. long story short, they said my payment didn't go through and asked me to try again. I stupidly fell for this. I looked at my bank account and Aliexpress charged me 3 times of my original order and it did not give me an option of a refund. This web site should not be allowed to sell online.”

Helpful Report

Posted 4 years ago

“Ordered a phone case and it did not arrive. Opened a dispute to ask for a refund and guess what? The status was changed to "Dispute Closed" and "Order Received" without within hours. How credible Aliexpress is and shame on you.”

Helpful Report

Posted 4 years ago

“Buy at your own risk because there is no customer service at AE. They have automated Bots that know nothing and there's NO telephone option to actually speak with a real live agent. Their Money Back Guarantee means absolutely nothing. Basically, it's meaningless at best and fraud at worst. Also beware, they ask you to ship back items to China at your own cost which sometimes works out more expensive than the actual item !!! I ordered a magnifier at 10/15x magnification but received a lower power lens. AE offered me $1.24 (?) asa partial refund or I was asked to ship back (cost $20) a $25 item. So basically, the seller gets his item back and I get almost nothing back. My advice - stick to Ebay or similar and stay away from AliExpress until they make the seller pay for items not as described.”

Helpful Report

Posted 4 years ago

“Ordered a decal kit for a BMW F750GS in mid January and to date after numerous messages on the website, zero indication of when this will be shipped. I have tried to cancel the order and now the status is showing "cancellation progressing" but once again no information of when the money will be refunded. Please buy somewhere else this company has a lot to learn and cheap in this case is going to be expensive.”

Helpful Report

Posted 4 years ago

“The company should not advertise money back guaranteed. I didn't receive my item or a refund. Aliexpress is good if you receive your item only.”

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Posted 4 years ago

“Hello, friend, I received the items, however, there is no adapter for my sink. They don't sell it anywhere for this device and I can't even find it anywhere, on the same note I can't even check if the device works. The seller sent me this device with the missing adapter. I would like to receive a full refund for it. Thank you very much. I cannot use this device at all it does not fit any sink in my house and all the big stores here in Canada don't sell an adapter the seller doesn't send an adapter. Sorry, my friend.”

Helpful Report

Posted 4 years ago

“AliExpress is also a scam, Allows sellers to scam and defraud buyers. They do "NOTHING" to protect buyers...When making a purchase, there is a very, very good chance you will lose your money. I'm done with Aliexpress”

Helpful Report

Posted 4 years ago

“Cheap knock off central! Do not buy, and they only allow Communist governments to sell on the website. All along they (Commies) get to sell on eBay and Wish. Scam I think to steal US money.”

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Posted 4 years ago

“Full of knock offs and cheap stuff.”

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Posted 4 years ago

“Nothing went right with this site! I first ordered a dress for my flower girl, I ordered her actual size (2T) and a size up together. I got the actual size 2 and it would maybe fit a 3 month old. I never received the other item. In the meantime I tried to order a size 4 as well while I was waiting for my 3, assuming the 3 wouldn’t fit either. Tried to order twice through different buyers and everytime they took my payment and then messaged me a couple weeks later saying that size is sold out and to cancel my order and that I would be refunded. So far no refund from anyone and I still haven’t received the size 3 that I ordered in November.”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,001 reviews