Aliexpress Reviews

Name: Aliexpress
Rating: 1.42

1.4 Rating 3,122 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,122 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They offer free shipping and some gifts when you purchase even the little things. They always have discounts and special prices for almost any occasion.”

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Posted 7 years ago

“They have great products it delivery takes very long (comes from china). You can buy wholesales but sometimes the wholesale prices for items are quite annoying as for example if I want to have 20 pieces of scarfs, the seller won't allow it as it states 50 scarfs for £50. So you can't really negotiate with seller and that is not great at all!”

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Posted 7 years ago

“Fast delivary, friendly prices.”

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Posted 7 years ago

“very good quality for the price i'm paying. they have almost everything”

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Posted 7 years ago

“By helping the client before the purchase, with others people's feedback it's much easier to buy and to buy the perfect item.”

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Posted 7 years ago

“very good customer service fast delivery very reliable source”

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Posted 7 years ago

“AliExpress has become the first place I look for cheap electronics. The range of goods and their prices are amazing. I've never had a problem with quality or delivery.”

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Posted 7 years ago

“Their prices and services are fast and cheap”

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Posted 7 years ago

“Always have what I wanted at low prices”

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Posted 7 years ago

“I ordered two items. One didn't even switch on and the other was a fake. I followed their dispute resolutions which regularly 'lost' the information I had uploaded and then they stated insufficient evidence. Avoid as you will not get your money back!!”

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Posted 7 years ago

“Cheap products, good quality.”

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Posted 7 years ago

“STANDARD QUALITY”

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Posted 7 years ago

“It's been 3 weeks since I am trying to pay for my order. I placed 3 orders I wanted to be delivered aprox. in same time. I paid for two orders, but for some reason I could not use credit card to pay for my third order. They overcharged me for one order, but I can survive that, it wasn't much. But I could not pay for my third order, I have talked to 8 different people. One person told me to go to one link and do appeal. So, I did but it was wrong appeal. So, I talked again to another person, it was different appeal. So, I prepared and loaded documents but for some reason website said error a few times. So, I contacted again and been told to send email. I sent email and waited, but nothing. Then contacted again, another person said it was wrong email, someone gave me wrong email. So, I sent different email (copy and paste address) and nothing. I contacted again, another person said it was correct email, but I have to wait longer. Okay, I contacted again today, another person said it was wrong email again (one letter should be capital). I could not believe it! This is WORST experience online shopping. Who is working there? They can't even provide correct email address, so I can use my credit card! HORRIBLE! UNPROFESSIONAL.”

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Posted 7 years ago

“Bought a super sized mouse mat, very good quality, just as advertised, only problem was the long postage from China.”

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Posted 7 years ago

“The website is useful and has plenty of stock and searching is made very easy.”

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Posted 7 years ago

“Easy to use and cheap”

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Posted 7 years ago

“lot of things with good price and free transport”

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Posted 7 years ago

“Really cheap decent quality products.”

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Posted 7 years ago

“Good app functionality, So far I ordered several items, all arrived in time and as described. Good online shopping experience”

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Posted 7 years ago

“Cheap goods, arrive in perfect condition, almost always nice communication with the seller! Would recommend 100%!”

Helpful Report

Posted 7 years ago

Aliexpress is rated 1.4 based on 3,122 reviews