Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,005 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disappointed with the service and communication from this company. My experience has been frustrating, as their customer support has been consistently unresponsive and unhelpful. Their failure to address my concerns appropriately, along with disrespectful responses, only made matters worse. Additionally, despite claims that my package was delivered, no proof of delivery has been provided. I feel let down and will not be making any future purchases due to this poor and unprofessional experience.”

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Posted 3 weeks ago

“Aliexpress.com supplied a fake tracking number from FedEx, likely hacked and even credit card ( American Express) believed their fake FedEx proof of delivery. Funny, but CC reps thought it was real and asked me to prove that item was not delivered--just not sure who CCs hire nowadays, as this is surely not feasible. But Ali customer service is another level up, completely, anti-customer service: no chance to get money back if something goes wrong. Lost $268 with them, but the lesson was learned-- no more buying from Ali as CC protection is no longer working.”

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Posted 3 weeks ago

“The worst customer experience ever ! I bought 2 items. First has never been shipped to me. but I was provided a fraudulent tracking number by the seller. I ended up been refunded after a month of dispute and 30 emails back and forth. A wrong, junk, item was delivered for the second item and. Even though the seller has to pay for the return cost, I was asked to pay in shipping cost twice the item value to return it to the seller. AliExpress buyers tried in vain to contact the seller with no response but expect me to bear a shipping cost, I am sure I will never get refunded neither by the seller nor from AliExpress. My first and last customer experience with AliExpress!”

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Posted 3 weeks ago

“Counterfeit product.”

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Posted 3 weeks ago

“AliExpress has scammers on its platform, once you spend your money and get sent an empty box, the will not , willing refund you. ALWAYS use a credit card, or be like me An never shop with AliExpress. I received an empty envelope, that a tablet should have been in .”

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Posted 3 weeks ago

“I'm forever great full to Mrs Bruce Nora who is a recovery agent, I found my self scammed after investing all my life saving and dedication to this broker , my account was frozen and I was unable to withdraw my lost funds I send several mail but still I didn't hear from them, I was battling with this and suggested to post it online , then I came across Mrs bruce Nora who's a recovery agent I saw so many reviews about how their lost Bitcoin or money was recovered back in total, after experiencing scam at first i decided to give it a go i got in contact with her and followed all necessary information and about 96 hours i received all my money in total, finally feild with joy at last If you are having problems with your investment, or you are unable to make a withdraw from any website or broker I will advise you to get in contact with bruce nora 254 @ gmail . com who can help you in recovery all your lost funds back Get in contact with: b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0”

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Posted 3 weeks ago

“I order a quanitity of one product, it was sort delivered. Messaging with the seller sent me to ask for a partial refund. But the refund/return process just kept saying "oops network issue, try again". The customer service chat bot has no boxes for you to write in and just times you out due to no communication. Customer service A JOKE. Not receiving the correct amount of what i have ordered has created a real headache for me and there really is not a way to comminicate with Aliexpress.”

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Posted 3 weeks ago

“This entire company is a joke. Fake products, fake sellers, the entire thing is fake.”

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Posted 3 weeks ago

“Received a tracking number for a package with a different name and address. Tracking shows it was delivered but not to me. This is a favored scam for the Chinese vendors. They buy an inexpensive item from Amazon and have it shipped to another address. Send you the tracking number claiming your tracking number. No way to prove this since tracking info shows you received the package. The result is charge backs are refused from your credit card company. Aliexpress claims you received the package. Aliexpress is a total fraud company and if you are smart you will avoid like the plague. Don't be stupid like me.”

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Posted 3 weeks ago

“I ordered a DeWalt 20V battery from AliExpress because it was very inexpensive compared other sellers and guess what... it's never come. So as the old was saying: it's too good to be true, it's. I have been writing to the seller, but it's so useless as they keep saying it's been delivered, but I have never received it. Fortunately, I used PayPal to pay for the battery and I got fully refunded from PayPal. My learning lesson is cheap things may not be good after all. Will never buy anything from Made in China again.”

Aliexpress 1 star review on 1st November 2024

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Posted 3 weeks ago

“Terrible customer service. You get stuck talking in circles to AI chat bots who never resolve your dispute. When your complaint supposedly gets escalated to a human you get a generic email saying the issue will be investigated... but nothing ever comes of it.”

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Posted 3 weeks ago

“Ordered from them a week still not even bothered to dispatch my item,contacting the seller is like talking to a brick wall nobody even replies back”

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Posted 3 weeks ago

“Ordered 2 items from AliExpress a few months ago. Saw when confirming that the address wWhatever you try to correct the address or reach someone... in vain.as incomplete again (had already delivered incorrectly or not at all and once it was ok). Once they replied via messenger (after a complaint on Trustpilot): go look for it at the post office, as if they are interested in letting me look for a package without an address. Ordernt 3039087614069610. Yves Derveaux. I would just like my money back now”

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Posted 3 weeks ago

“Ordered the Steampunk catsuit! VERY misleading! The photo made it look like there was strips of patent leather in it but it looked NOTHING like that! Only has white blotch designs on it! Cant even do a review unless you have the app!”

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Posted 4 weeks ago

“I ordered a DeWalt battery on AliExpress and it listed under $20.00, very inexpensive. I thought it’s too good to be true, but only $20.00, what the heck, I took my chances and guess what it has never come! AliExpress has a website that I filled a complaint and refund, a copy cat format similar to Amazon, but it’s again, it’s totally a scam. My request was denied. They asked me to submit a proof that the battery that was not delivered. What a joke, a scam company. I’ll never trust any things that are from a communist China. Be careful folks, don’t be a fool like me!”

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Posted 4 weeks ago

“AliExpress has become completely unreliable. If you receive faulty items, don’t expect any support—they leave you hanging. I received clearly defective products and got zero help from their customer service. If you value your money, choose another platform that stands behind its customers. Stay away from AliExpress; they won’t have your back.”

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Posted 4 weeks ago

“Awful experience. My packages were never attempted to be delivered and have been 'en route' back to sender, but never made it either. I now don't have the products or my money. Ali Express refused to refund me and the courier didn't sort it either. You get what you pay for - Cheap products, cheap service. I will never buy anything there again. Go elsewhere. I spent so much time trying to solve this as well!”

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Posted 4 weeks ago

“I never received shipping info nor get a reply from them PayPal investigated and refunded the charge. I will never do business with AliExpress again 👇”

Aliexpress 1 star review on 29th October 2024

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Posted 4 weeks ago

“Terrible liars and they allowed seller Oudis hair to keep my money after they lied and told me I was getting my full refund and aliexpress did nothing gave me a 5 dollar coupon aliexpress is for the sellers not for the customers if you value your money don't shop there ever”

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Posted 1 month ago

“I purchased a motorcycle trunk box on AliExpress. It was never shipped. Once the arrival date came along and my purchase did not, I contacted the seller daily. HXYshop store, is evidently fake. I never got an answer why the item didn't arrive. I received a refund notification four days later. It is impossible to reach the scumbag customer service on AliExpress. AI is all you get with answers that don't match your questions. Steer clear of AliExpress. There is no communication. Even PayPal doesn't respond to text messages. A waste of time getting your money tied up in a scam outfit.”

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Posted 1 month ago

Aliexpress is rated 1.4 based on 3,005 reviews