Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,241 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 7th March 2025

642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Biggiest scam gang Please do avoid!!!! You will have all your money down the drain I have returned the goods. They are finding so many excuses not to refund me. Then editted the comments to Chinese new year delays.then never get back. 3045351813088930”

Helpful Report

Posted 1 month ago

“AliExpress have no respect for customers. Shipping items that are nowhere near as described but doing nothing to put it right. If you get in touch with customer service they are not authorised to do anything. If they can’t answer your questions they simply ignore them, if they do agree to something they renege then deny it. Screen grab everything as they will gaslight and lie. Truly awful company to deal with. They will respond quickly to trustpilot asking for more details but do nothing with them. If you send them more details they just tell you to contact customer service… who cannot go anything! The circle goes round again. Checking trustpilot reviews and another review site where they have only 1.4 stars poor rating, it seems that some reviewers that give good ratings are just grateful their items turned up and look something like they should. Is the bar really so low that actually getting what you pay for is a massive thing? Five star ratings should reflect brilliant service not just the basics. AliExpress can’t even do the basics .”

Helpful Report

Posted 1 month ago

“I order a few things go one or two but most of the things I order was a scam nothing came in or the sent a screw literally sent me a screw now I'm still fighting to get money back and I will never order from them again it has been nothing but a headache and disappointment do not order from them unless you're ordering little tiny stuff if you order anything big you will not get it”

Helpful Report

Posted 1 month ago

“Not safe dangerous for buying fake tracking numbers scammed sellers bad sellers still people money customer never received delivery very bad don’t used AliExpress”

Helpful Report

Posted 1 month ago

“I ordered Sony Bluetooth headphones but only sony name was written on the case the headphones belongs to tws company it's cheating”

Helpful Report

Posted 1 month ago

“Don't buy anything here,you think you going to save money in items but is just a lie. They retain my money for more than 10 days and they don't send me the item. Then they want to give me a coupon to continue purchasing with them. I had to write them to get my money back. Don't buy anything from AliExpress.”

Helpful Report

Posted 1 month ago

“I ordered a mobile phone on January 7th 2025, Now is January 29th and still not received the order yet.... I have been informed by email that the order is now assumed as received.. which it certainly has not been..! I have had four virtual chats with online agents ,all of whom are determined to help me to request a refund for this item. They promise the earth, but unfortunately nothing happens. I needed this phone, so.have now purchased a similar model elsewhere. So, it a nutshell I have had €124.72 stolen from me by Ali express and short of starting legal action against them there's nothing I can do apart from warn anyone potentially thinking of dealing with this company to reconsider and learn from my mistake..! Just about the worst online purchase experience I have ever had .!! Only awarding one ⭐ because there's no provision for zero stars... AVOID...!”

Helpful Report

Posted 1 month ago

“This company is by far the WORST company I have ever dealt with. They send out goods not as described then they eventually agree to a full refund and give a date that if will be paid but then fail to keep those promises. They don’t refund . If you post a bad review they reply quickly with platitudes about not wanting their customers to experience this type of service but do nothing about it. They ask you to provide more details, then just refer you back to customer service where the whole cycle starts again. Customer service operatives are not authorised to do anything, they merely recite company policy then eventually refer it to the higher team. The higher team hides behind generic emails responses which is exactly the same every time… they don’t even use your name so it’s definitely generic, just hit the button to decline and there is no way to reply to these emails do you have your start the whole process again. So lesson learned, please learn from my mistake and don’t give this company any of your hard earned cash, a bargain is not a bargain when the pictures are fake, the sizing us wildly inaccurate and they don’t refund. Also take heed from other customers on here who have never got the refund when returning goods. This company is the definition of “buyer beware “. I predict the reply they are going to leave will probably start with “not what we want our customers to experience etc etc” but this is exactly the experience of this customer and they are more than happy to keep this cycle going without doing what they agreed. So bad they are laughable, but don’t let the joke be on you. Don’t deal with them.”

Helpful Report

Posted 1 month ago

“good platform for scammers! From my experience: I buy a product, receive a completely different thing at half the price. You demand a refund and the seller sends you less than 50%. And the deal is closed. And that's it! After that, you can't write or call anywhere to raise this issue. You are fed prepared answers everywhere. And you lose money. It's good for the scammer, because he got money for garbage. It's good for AliExpress, because he got a commission. It's only bad for you, because you were left without money and a fool. Now I tell everyone about my sad experience and none of my friends want to buy there anymore. Amazon is more reliable.”

Helpful Report

Posted 1 month ago

“I ordered a few thing from Aliexpress one was a hard disk which turned out to be faulty (it had bad sectors). My return was accepted and this was when things went horribly wrong. The item was received back but then the seller disputed the return. Aliexpress closed the case and kept the item in their returns center. So now I've paid for an item I sent back and don't have a refund for - essentially this is a type of theft. Please be careful when dealing with this company especially with returns as it seems they promise refunds but hen don't honour them as well as keeping the time you returned. Order number: 3046697877529167”

Helpful Report

Posted 1 month ago

“They claimed that they delivered the itme, with a proof of photo at my door. However, i never received it! and the best part was: They asked me to show proof of not receiving it!!!”

Helpful Report

Posted 1 month ago

“I had a terrible experience with this purchase on AliExpress. I never received the product, and when I reported the issue, AliExpress demanded I provide proof that it wasn’t delivered. They asked me to contact a Chinese logistics company to obtain a delivery document. The logistics company never replied to my emails, and AliExpress expected me to call a local Chinese number—from the U.S.! How is it fair to shift the burden of proof to the customer, especially when the product was never delivered? I contacted AliExpress customer service on 1/22/25, and they assured me it would be delivered by 1/23/25, telling me not to worry. This was clearly false, as the tracking hadn’t updated since 1/15/25, when it was supposedly in California—I live in Arkansas, so delivery within a day was impossible. Then, on 1/23/25, the status suddenly changed to claim it was delivered on 1/18/25. That makes absolutely no sense. This entire process feels like a scam. The lack of accountability from both AliExpress and the seller is incredibly frustrating, and I would strongly caution others about shopping here. I’m extremely disappointed. I have been a loyal AliExpress customer for 10 years, but this is my last day shopping with them.”

Helpful Report

Posted 1 month ago

“If I could give a negative review star I WOULD! Everything I ordered was never delivered and one coffee table that was stated delivered never was. I also ordered two end tables and the supplier canceled the order... I also had purchased a sideboard cabinet and the seller stated my address was incorrect and that they could not deliver it... reordered it yet again after confirming google address and yet again never was able to get a legit purchase. I WILL NEVER PURCHASE ANYTHING FROM THIS WEBSITE!!!!!”

Helpful Report

Posted 1 month ago

“I was sent the wrong item and Aliexpress insisted on a return before a refund. Five months later and nothing but cheating and lies from their Escalations Team I am still without my refund. The item was very expensive and their stubborn dishonesty is mindboggling. They have claimed anything and everything from not getting the item back, of swapping the items and even that I odered the wrong item in the first place. They're just stinking thieves and charlatans. I am still waiting for my refund.”

Helpful Report

Posted 1 month ago

“this aliexpress is fraud, they play game, they put delivery address of their known people and show status USPS delivered, even USPS gave statement this is happening and some webiste does intentionally they do not delivery item at provided address. i ordered freezer, and it took month to solve the issue, i had to contact my bank for this fraud , i had to contact USPS, ( PAYPAL WHICH WAS ALSO WORSE.) do not order at aliexpress, they are fraud and then they delted your account so you can not have access to check the order information or history.”

Helpful Report

Posted 1 month ago

“Scam!!! Avoid. Never get my refund.”

Helpful Report

Posted 1 month ago

“If 0 stars was an option 👇 after return dispute was agreed to the store went on vacation:/ no means to consent to postal costs I have to pay to return item, that on dispute page stated to be paid by seller. Post Office cannot identify the return address provided to even give a return cost to dispute. Chat agent bots just keep making me explain the situation repeatedly. Only 3 days left for expected return, yet it's going to take 24-48 hours for an email response from management to get any further assistance. There are so many other frustrations that I have endured in this process, but to sum it up... I'm exhausted and so disturbed with such poor service. I will never order from AliExpress again!”

Helpful Report

Posted 1 month ago

“My item never arrived and I have had to escalate it to PayPal to get my refund because they are being difficult. I'm still anxiously waiting from PayPal about getting my refund. AliExpress has been nothing but difficult through this whole process. I ended up buying the same product from Amazon which came the next day. Wish I did that to begin with.”

Helpful Report

Posted 1 month ago

“Hi. I can't understand why on temu the parcels will arrive in 7 days and on AliExpress it takes almost 3 months to be delivered.I think it's better that AliExpress will organise the delivery more efficient so we will be looking forward to buying from AliExpress.”

Helpful Report

Posted 1 month ago

“I request you guys to be careful whenever you order anything from AliExpress because I ordered a tablet from Alibaba and it turned out to be defective and I asked them to return my tablet. They said we will return it but you will have to bear the cost of sending it yourself. The cost of sending it here from Europe is 49 euros. According to Alibaba's policy, there is free label shipping. But when you ask them to return my item because it is defective, they will not tell you to bear the cost of sending it back. That is why I request my guys that almost all of them are on Sellerly Express.Apart from this, their helpline also does not solve any of your problems. They will keep messaging you for two hours but in the end they will tell you that we will solve your problem but even after a week they do not solve any of your problems. All the sellers on Alibaba send all the defective goods to you people and when you ask them to return them, they say that send it back but you will have to bear the cost of sending it back yourself. This is the second time this problem is happening to me. Ali Express does not help you in this.”

Aliexpress 1 star review on 24th January 2025

Helpful Report

Posted 1 month ago

Aliexpress is rated 1.4 based on 3,241 reviews