Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,241 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 7th March 2025

642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt I need to do a review for Ali Express as I have heard so many bad things about them. I decided , last year, to order a few cheaper items from them and received every one. I ordered more and they all arrived, no problem. I must have ordered around 70 items from them now and every one has been received. A lot of things I buy in the UK are from China anyway and okay, you get them faster but if you are prepared to wait you can save a lot of money. I haven't brought clothes so cannot comment on them but I have had a good assortment of items. Some items will arrive in 2 to 3 weeks, others can take up to 12, usually cheaper orders, but if you are prepared to wait you know the score. If you buy things that are really cheap you aren't going to get top quality stuff, common sense, but saying that most of the items I have from them are very nice quality and I have been pleasantly suprised. If you download their app you can keep check of your orders, contact the seller, easy. I had 2 items which came in domed plastic boxes, these had been squashed during transit, I contacted the seller, sent photos and got a refund within a week. I needed some small items for a sewing project, cost £7.89 in UK, they were made in China but I needed them asap. Almost identical items from Ali were 2 packs for £4.33! Including tax and postage. Win win. If you are prepared to wait, and can use the app you can save money. If you are not happy or something doesn't arrive contact the seller. Items on the website may have tax added on at the end but you can see this before you pay and it's often a few pence. Check the reviews before you buy. The same item can vary a lot in price so keep looking for the best price before you buy.”

Helpful Report

Posted 2 years ago

“Great to pick up cheaper items . Although vat is added on afterwards . Not to long to wait for post Excellent customer service when an issue with any item”

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Posted 3 years ago

“The other day I received my order. I liked everything very much. I was just delighted. The clothes are of good quality, everything is very neatly packed, looks exactly like in the photo, it can only differ in shade. I really like that the assortment is large, in one place you can order everything you need.”

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Posted 3 years ago

“An assortment of models and brands that meet my needs, and I buy not only clothes, but also interior items and gifts”

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Posted 3 years ago

“I love this store !!! Once I have discovered it for myself, I no longer waste time on shopping malls. There is no such assortment anywhere else!”

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Posted 3 years ago

“Good evening. I made an order in the store for the first time. I liked everything very much. Pleasant communication with the manager, the parcel was delivered very quickly, everything is neatly packed”

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Posted 3 years ago

“eine riesige Auswahl an Waren, die Qualität ist normal, die Website ist sehr einfach zu bedienen, die Bestellung ist einfach, im Prinzip alle Regeln, ich bin mit meinen Einkäufen zufrieden”

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Posted 3 years ago

“Un service client incroyable s'ouvre toujours pour vous aider et vous guider. Service excellent. Produit comme annoncé. Était la meilleure expérience d'achat que j'ai acheté quelque chose. Merci”

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Posted 3 years ago

“produits de haute qualité, livraison rapide, vaste choix, le site Web est très convivial, facile à passer une commande”

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Posted 3 years ago

“J'ai toujours eu de bons produits. Je reçois principalement des produits pour ma maison. Les serviettes et les ensembles de couvre-lits valent bien l'argent. je recommande ce site internet”

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Posted 3 years ago

“Super Service, große Auswahl, einfache Bestellung.”

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Posted 3 years ago

“Sempre buono per ordinare da e consegne in tempo”

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Posted 3 years ago

“Fast and friendly service. Easy communication and process. Thanks!”

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Posted 3 years ago

“This Is the Best site for buy. Amazing experience, and good response from contact support too. I love this”

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Posted 3 years ago

“Die Abwicklung war schnell und professionell. Sehr zu empfehlen an andere”

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Posted 3 years ago

“Non so perché le persone non sono felici. sì, la consegna non è sempre veloce, ma tutti i miei ordini sono arrivati a me e sempre in perfette condizioni. sono contento della mia collaborazione con aliexpress”

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Posted 3 years ago

“sito web facile da usare, prezzi convenienti, consegna abbastanza veloce”

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Posted 3 years ago

“Strange to see poor reviews: I have purchased a number of items on the past few years and whiled they some times take a whiles they have always arrived and have be of good quality (sometimes better that the original product) and for for a low purchase price and and even lower cost of shipping. Five Stars from me / Randy”

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Posted 4 years ago

“He realizado una compra y la verdad me gusto mucho el servicio que me brindó y todas las ofertas que brinda eso es algo que me gusta de la página, sin mensionar que el tiempo de entrega.”

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Posted 4 years ago

“I'm from Canada and in my experience AliExpress is totally trustworthy. If I don't receive an item, I always get refunded. Yeah, there is a lot of cheap stuff sold which will fall apart, but what would one expect when buying something really cheap? I recommend Ali to everyone.”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,241 reviews