Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,104 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“J'adore ce site ! La livraison est incroyable et je n'ai jamais eu de problème jusqu'à présent. Continuez à faire du bon travail. Excellent service clientèle et très accommodant. Les produits sont authentiques ainsi que les prix fantastiques.”

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Posted 2 years ago

“Easy to work with, gets the items to you quickly. Good quality and packaged very nicely!”

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Posted 2 years ago

“Most of the items you order do not arrive There say it was delivered but it never did . Scam scam scam Don’t waist your money Lost lots of money”

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Posted 2 years ago

“Waited more than 1 month for the goods. Did not receive it. Raised Refund Dispute but platform asked for photo evidence (Of what when I didn't receive anything?). Seller claims its delivered but cannot provide any photo proof or even parcel ID, just a link to a delivery company and ask me to enquire, but without any parcel ID given. Aliexpress order ID doesnt work. How smart and honest they are. The store calls themselves "Official Insta360 Stores" which is highly dubious. Now I learnt my lesson to not buy things from unofficial stores to save a few bucks. Thinking maybe aliexpress store might the original manufactures. So wrong. There is no buyer protection, good luck!”

Aliexpress 1 star review on 26th October 2022

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Posted 2 years ago

“Charged me twice-would not refund and then sent another wig exactly like the one I had. I asked for a shipping label so I could return the 2nd wig and they would not send it. Everywhere I checked it would cost me I’ve 100 to ship to China and the wig was only $80”

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Posted 2 years ago

“Apskritai puiki patirtis. Labai greitai atsako į el. laiškus ir laivai iš esmės tą pačią dieną, kai perkate. Per naktį laivybos gaus ką jūs perkate ten asap. Apskritai labai malonus ir daiktas, kaip aprašyta. Supakuota labai gerai.”

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Posted 2 years ago

“Hervorragende Qualität, Service, Reaktionsschnelligkeit und ein durchgängiger Prozess! Würde ich sehr empfehlen!! Sehr reibungsloser Prozess. Vielen Dank für die Partnerschaft.”

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Posted 2 years ago

“Thieves, No item and no refund. Many tems purchased from AliExpress never left China and never received. I filed a claim (dispute) which went in seller's favor. They are all a bunch of thieves. Stay away.”

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Posted 2 years ago

“Warning: "Very bad company" USA, October 23, 2022. Aliexpress. Very Bad company.. I will never buy with you.. I did not receive the merchandise.. I am not happy with you. From Utah. Hugo. Order date: Aug 9, 2022 Order ID: 8153853015202468 Copy Order details Shop1100383694 Store Total: US $46.51 Order date: Aug 9, 2022 Order ID: 3017749479752468 Copy Order details Shop1100383694 Store Chaqueta gruesa y cálida para hombre, abrigo con cremallera, abrigo informal de invierno para hombre, chaqueta de plumón de algodón a prueba de viento HZMF-GZHS-02, XL US $19.68x1 Total: US $25.43 Order date: Aug 9, 2022 Order ID: 8153765020932468 Copy Order details Shop1100383694 Store men's trousers sports pants running stitching trousers high quality CK1-HS, L US $16.32x1 Total: US $20.87 Date of experience: August 08, 2022”

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Posted 2 years ago

“Disgusting. Products not received, dispute links that don't work and they don't care. It must be a sophisticated scam because even PayPal couldn't get my refund for me!! Do not buy from them EVER”

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Posted 2 years ago

“Purchased an item JINGSHUNLI Led Lcd Store from Aliexpress recently, item arrived damaged not working. Paid almost $50 had to fight to get $13 credit, lost $37 they would not give me a full credit. Do not buy from this company.”

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Posted 2 years ago

“1st time experience. Aliexpress only fast of taking your money. It doesn't deliver and doesn't have anything or customer agent to delivery product at the promised day. I wouldn't recommend or order anything from this BS money sucking company. Hours to track my order and the tracking is never heard of....HUGE SCAM BS COMPANY. DO NOT ORDER..REPEAT DO NOT ORDER.”

Aliexpress 1 star review on 20th October 2022

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Posted 2 years ago

“AliExpress worst website for shopping I have nothing to brag about that a good thing happened to me by buying Chinese goods with very poor quality on the AliExpress (Ali baba) website. The Chinese would make quality goods if all the people in the world stopped buying their scrap, then it would teach them that they should start making better quality things. I've been buying small things on this website for a while now because if it's broken or if I don't receive it, I think I didn't pay too much and if I open a case I sometimes get a refund. Then suddenly I made a big mistake I ordered a very expensive battery for my solar system in the allotment. The battery was supposedly £838.98 but it was a bit cheaper as they had some discount. The seller chooses to somehow send with the even worse delivery company My Harmes, after three months I get a message with a picture of how my parcel was delivered, the package placed next to my rubish bins is shown in the picture, when I came home from work that day I did not find anything that I saw in the picture. I asked for help from the seller, I never got it, I also asked for help from the AliExpress customer service, but they are worse than the seller, so I just remained a big loser. I advise everyone who buys on AliExpress to stop buying expensive things so that it doesn't happen to you like what happened to me. Good luck with AliExpress worst website for shopping. Kind regards”

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Posted 2 years ago

“Delivery never arrived despite numerous requests to follow up, and an email stating order delivered. No signing for it , no photo proof of delivery nor adequate response by company.”

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Posted 2 years ago

“Had a bad experience. No, everything I touch it it all falls apart”

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Posted 2 years ago

“All but 1 of the many tens of sellers I have dealt with on AliExpress are excellent, honest traders, I have been very happy with. And the website is good for finding what you want. BUT BE WARNED about shipping fees. AliExpress will refuse to refund shipping fees if the goods never arrive. To the Antinski3d Store I paid AU $78.55 for phrozen TR300 resin + AU $53.02 shipping, I never received it. Tracking reported “Package was returned to seller by shipping company” Why? No explanation. Perhaps seller didn’t pack it adequately. Perhaps seller caused shipping failure. Perhaps seller never really sent it at all. The seller refuses to discuss solutions. AliExpress limited me to a maximum refund of AU$ 80.60 . So I have paid a net AU$ 50.97 for NOTHING . AliExpress even prevents me from rating this transaction. So customers will not be warned about the really bad experiences! The reviews are biased.”

Aliexpress 1 star review on 13th October 2022

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Posted 2 years ago

“They sent me a faulty phone which was supposed to be new but was a return or second hand and asked me upload a video which the system would not accept and they kept rejecting my claim till the time was up and they notified me i had excedded the protection time scam company”

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Posted 2 years ago

“Service and prices are getting worse instead of getting better. It is only good just for some "dollar" stuffs that you even don't need and you can not find in your country. Everything else is just wasting money and time. (opinion created from more than 3000 orders till now)”

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Posted 2 years ago

“XQ Vendor is the worst seller.They sent me some garbage 16 inch hair,but I was charged for 22 inches 180% density hair..and the thinness of the wig was less than 100% density. They lied and said they were going were going to provide a refund..it has been over 60 days..No Refund!..Very dissatisfied”

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Posted 2 years ago

“I placed two orders at the same time. One arrived but the other has never arrived, the seller won't refund the money, I keep getting excuses, and AliExpress has you jump through hoops to get a refund and months later I am STILL trying to get this resolved! The items come from China and may take 6-8 weeks to even arrive! Ridiculous when I've ordered stuff on Ebay that came from China and arrived in a timely manner. There's no guarantee you will get the shipment so DO NOT BUY FROM THIS COMPANY!!!”

Aliexpress 1 star review on 8th October 2022

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Posted 2 years ago

Aliexpress is rated 1.4 based on 3,104 reviews