Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,106 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 12th January 2025

Graeme

620

Anonymous

Anonymous // 01/01/2019

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“I have previously used Aliexpress without any problems. But recently ordered a phone from X-show on the Aliexpress platform. When delivery finally arrived after more than 4 months I only received an empty box, no phone. X-show were terrible, refused to deal with my issue. I went through the dispute process and even though I had photos and witness my dispute was declined. The dispute process is a joke. Be wary of Aliexpress and avoid X-show, scanners.”

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Posted 4 years ago

“Aliexpress is become worst now, you "can't" dispute the delivery takes forever and if you are lucky finally the shipment came and the stuff is actually just a garbage quality. No more for me to order from aliexpress.”

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Posted 4 years ago

“While i am sure there are millions of transactions on Aliexpress every year that get delivered without an issue, when it goes wrong Aliexpress will be firmly on the side of the seller. Lots of people may be happy with poor quality Chinese products. I am not one of those people. I also do not expect to get told the product I ordered was antique as some sort of explanation for poor quality. Antique means old not poor quality. Do not order through here if you like good quality. I will never use Aliexpress again.”

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Posted 4 years ago

“atentie ! oferte mincinoase am platit380$,livrare 2-7zile si dupa 5 zile au spus ca nu au avut niciodata produsul respectiv,bani furati!!!!!!!!!”

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Posted 4 years ago

“"Poor customer support from Aliexpress, poor custome support from the seller, and the products are cheap for a reason. Ebay is miles ahead in regards to customer support."”

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Posted 4 years ago

“Seller offers no customer support, Aliexpress customer service is poor to say the least and the majority of the products are cheap for a reason.”

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Posted 4 years ago

“I'm from Canada and in my experience AliExpress is totally trustworthy. If I don't receive an item, I always get refunded. Yeah, there is a lot of cheap stuff sold which will fall apart, but what would one expect when buying something really cheap? I recommend Ali to everyone.”

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Posted 4 years ago

“Only 20% of orders are delivered and vendors refuse refunds and beg to cancel disputes. Ebay and Amazon have better delivery reputation.”

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Posted 4 years ago

“So many bad reviews and nothing changes no buyers no customers equals no sale”

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Posted 4 years ago

“AliExpress is great if there are no issues. But if your package does not arrive, or you need to get a refund and send something back, you are pretty much on your own. Their appeals process is nothing more than smoke and mirrors. How do you provide evidence that you didn't receive something? That's what they ask for. Buy at your own risk.”

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Posted 4 years ago

“Never got my 168 in 1 mini G1”

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Posted 4 years ago

“Do not trust Ali Express. The seller sends the wrong product and yet Ali express did not attempt to solve my issue. Did not communicate with me nor attempted to solve my complaint. Very pathetic customer service by ali Express.”

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Posted 4 years ago

“people who would like to order things from aliexpress should write a note on the order form on their website by using the special instructions box "if i do not receive the ordered items correctly and on a timely manner i will go to the police PLEASE WRITE THIS IN CHINESE TO MAKE THEM REACT USE A TRANSLATOR THIS IS THE ONLY WAY THAT THEY ARE GOING TO STOP FROM DOING WHAT THEY ARE DOING AND PUT AN END TO THIS”

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Posted 4 years ago

“Bad customer service bad experience never received order judge against me no explanation aliexpress is geared to protect seller not buyer”

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Posted 4 years ago

“I ordered some products from Ali express I waited 3 months never received items according to their tracking which is Impossible to understand ,said it had been delivered emailed the seller would not respond ,tried to email ali express they would not even acknowledge there was even a problem !!! I had to go through my pay pal account to get my money reimbursed this website is a scam do not waste your time or money”

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Posted 4 years ago

“I did not receive the order, and at the post office I did not find the shipping number, they do not present proof of having been delivered to my address. I was tricked And Aliexpress still gives the seller reason, incredible. They are the two to steal. They don't steal from me anymore.”

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Posted 4 years ago

“ALIEXPRESS is NOT an honorable retailer Received a guitar where the neck fell off within 2 months of receipt. Repair of the guitar would cost more than the $400 guitar itself. Seller wanted me to pay ANOTHER $250 to ship a replacement for their defective goods. Impossible to get full refund from AliExpress - customer service offered $40 on a $400 guitar. They take no responsibility for the stuff they sell. I have bought a lot of stuff from AliExpress, and had problems on about 15% of transactions - the stuff they sell is junk. DO NOT BUY FROM ALIEXPRESS - THEY ARE NOT A RELIABLE OR HONORABLE SELLER.”

Helpful Report

Posted 4 years ago

“ALIEXPRESS is NOT an honorable retailer. Received a guitar where the neck fell off within 2 months of receipt. Repair of the guitar would cost more than the $400 guitar itself. Seller wanted me to pay ANOTHER $250 to ship a replacement for their defective goods. Impossible to get full refund from AliExpress - customer service offered $40 on a $400 guitar. They take no responsibility for the stuff they sell. I have bought a lot of stuff from AliExpress, and had problems on about 15% of transactions - the stuff they sell is junk. DO NOT BUY FROM ALIEXPRESS - THEY ARE NOT A RELIABLE OR HONORABLE SELLER.”

Helpful Report

Posted 4 years ago

“Bad across the board. Communication-0 Seller response-0 pay extra for faster shipping-theft will contact Ombudsman this company should be removed from the internet”

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Posted 4 years ago

“They are not reply to Complaints and the online service stupid. I ordered 5 item in one order and I paid online all the charges. They didn't mention through my purchase that there is extra delivery charge for each item of my order. Delivery company called me and they want me to pay 30 dirhams for each item which is too much and it didn't mentioned during my purchase. I tried to complain but there is no response.”

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Posted 4 years ago

Aliexpress is rated 1.4 based on 3,106 reviews