Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,994 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To this day I am still waiting for my Black Silicone Sealant to be delivered. Arrived in Australia on 21 August and still waiting for it to be delivered. No answer to refund requests. Keep on asking where is it. Get no reply. Have stopped buying from them. Steal my money you won't steal it again.”

Helpful Report

Posted 1 year ago

“Avoid ALI Express They will fail to deliver Told by them I need to track down as parcel arrived in UK. Go elsewhere I would have left zero stars if I had the option to.”

Helpful Report

Posted 1 year ago

“it's not a reliable online shopping website. The attitude of customer service was condescending and shut down my inquiries about a dispute after I provided pictures as evidence. My dispute was mandatorily closed by AliExpress. I didn't receive my ordered things and no refund. They are scammers!”

Helpful Report

Posted 1 year ago

“Can't and should not trust this company. I ordered an LCD fro my laptop, and it arrived cracked. I returned it and paid for the shipping and they said they will refund me. Still waiting!. I had to order another LCD but this time they sent the wrong one. Again, I returned and paid for the shipping and the said they will refund me. Nothing happened. I ordered a trackpad for my Macbook. After one week, the seller created a fake shipping label that was showing "tracking unavailable". This continued for almost one month. I asked for refund. Nothing happened. I ordered a touch ID button for my Macbook and never received it, and was sent back to the seller because the seller wrote my address wrong. I asked for refund but AliExpress said no refund because item is in transit. Got nothing. This is not an individual case and with one order. Too many people actually complain about this company. Can not trust them and should not trust them. Sellers advertise for too many products at low prices, but they send you (if they send you at all) either damaged or wrong items. You end losing your money. Buy from Amazon”

Helpful Report

Posted 1 year ago

“This company should not be allowed in business! I ordered several things from the site with free shipping then they contacted me asking me to cancel the order. They had one thing with discount, and I ordered one, then they raised the price, and emailed me to cancel the order! Cannot trust any of their advertisement. I even told them they can charge the difference since it is only couple of dollars, but no response at all. Worst company ever!!!!!!”

Helpful Report

Posted 1 year ago

“I was defrauded . I bought a commercial electric meat slicer for $230.91 and never received it. They sent a tracking number that tracked nothing till one day I received a notice that my 35 lbs meat slicer had been delivered. Got nowhere on Ali express or the seller websites. Order #8173806804448430 from the seller/store 1102942338. on 8/23/23. Next time I will pay the extra and buy from Amazon. Stay away from these Chinese sellers.”

Helpful Report

Posted 1 year ago

“This platform can NOT be trusted, made a purchase of $400.00. received incomplete set, several time contacted the seller and dispute center, it seems that Ali Express its a Robot Express and nothing else. I have sent the seller and the dispute center the misleading advertisement of the item and the response of the seller that he says it is what it is. I can not get your item back. and Ali Express with all rubbish policy say no refund........ ....”

Aliexpress 1 star review on 28th September 2023

Helpful Report

Posted 1 year ago

“do not purchase anything from this company!! I bought a compressor that was defective,requested a refund after 2 weeks of having to negotiate with seller,now i am having the same problem with ali express refusing a refund.This is after the seller agreed to refund my money ,”

Helpful Report

Posted 1 year ago

“AliExpress won't backup the buyer if the seller sends the wrong thing or you received a broken items do to the sellers poor packaging, even if you dispute the charge, they will side with the seller I guess they are all Chinese after all.”

Helpful Report

Posted 1 year ago

“The parcel took forever to arrive and it arrived damaged. If you want to leave a review, you must get the Aliexpress app. Really, really not worth it; I will never use them again.”

Helpful Report

Posted 1 year ago

“I never received my items and wasted time going between post office and AliExpress which both are demanding proof against each other . At the end I lost my money and time . The dispute are useless because they want a signed proof from post office and vice versa . AliExpress advertise a buyer protection but it is a scam .”

Helpful Report

Posted 1 year ago

“I still waiting for refund , from Sep 08 , this year. I don't know how much take, they said 3 to 20 days. I made a purchase by mistake , and I cancelled immediately. To complicate to get your money back after cancellation .”

Helpful Report

Posted 1 year ago

“Product got caught in customs because it's a medical device (inidividuals are not allowed to import it) and the seller sent it as a nail polisher. Even if you provide proofs, they will keep repeating it is just a delay and it is your responsibility to customs clear it and pay the tax. Even the seller agrees that i will be reimbursed but he does nothing to help. They just ignore whatever proof you bring (sms and emails exchanged with customs) and will repeat the same : currently your product has a delay. It was supposed to arrive in 10 days. It's been a month that it is held in customs and it will not pass for sure.”

Aliexpress 1 star review on 24th September 2023

Helpful Report

Posted 1 year ago

“I've about given up on AliExpress. Too many SCAM VENDORS with poorly described JUNK. Mostly COUNTERFEITS with FAKE logos. (18awg wire that's more like 30awg). Search results are useless, yielding about 10 bogus hits for every valid one. (search for chip sockets, get tampons). AliExpress floods my inbox with useless shipping "updates" to tell me my ordered item has been moved from one side of a warehouse in China to the other side of the warehouse. AliExpress floods me with endless SCAM PROMOS for cheap products with HUGE SHIPPING CHARGES ($6 shipping charges sneakily added during checkout, for a $1 product). Like many, AliExpress has lost their ways. They are too plugged into the social media frenzy of endless promotion and fake excitement. They need to "stick to the knitting" and match valid sellers and buyers, with well-described, and fairly priced products, and reasonable shipping. End the scammy promotion gimmicks.”

Helpful Report

Posted 1 year ago

“This sellers on this site are mostly Chinese if not all. Bought a pair of sandals. I specifically chose a size and received another. Seller will not allow returns and Aliexpress sided with the seller and offered no buyer protection. Be very careful with this site.”

Helpful Report

Posted 1 year ago

“Ali is anything but express. I ordered a Car radio and was told before ordering that it would take 10 days to reach me even though it was coming from China. I felt that was aggressive but achievable if the item left China immediately after the order. 10 days later I find out that it still hasn't left China and they were waiting for some information from me which was never requested when they took my order and my money. They have some make believe customer service review that I requested cancel the order since it was still in China but they refused to cancel. Now I have to wait to receive the unit just to return it on my dime. Their prices are good but its buyer beware. And I am still waiting for what I paid for just to have to attempt to return it.”

Helpful Report

Posted 1 year ago

“I am extremely disappointed at the customer support service of Aliexpress. The team that are supposed to check the refund request cases one by one and on evidence base, seem to just use an automatic answering email for my requests without even considering the evidence uploaded. With a screen recorder i proved that when i search the Track and Trace code of the package, the post office website shows that my combined package is sent back to China. I showed them that the shipping address was incomplete and lacked house number, that was why the package was never delivered. Still I get "invalid" refund request. This is the most unfriendly and dishonest website I have ever bought anything from. Though I have been a customer for a long time, I have never faced such an issue. But the level of cooperation and help one get while in need of support is the indicator of the service provided by the website. This is the most scammed I have felt in my whole life. This is literally stealing money and making it look fine! I had to pay for more than 15 items while didn't receive any of them! Disgusted and disappointed with the whole process. I will NEVER EVER BUY FROM ALIEXPRESS again. I would rather pay more but receive what I buy than buy cheap and never get the items”

Helpful Report

Posted 1 year ago

“Don't buy from Here, bought a cup for my daughter a month ago and still nothing. I will let all my friends and family not to eber by from here. They r as bad as wish. Smh never again will I buy anything from here”

Helpful Report

Posted 1 year ago

“i ordered some items and thought that i had paid for them. Then i get all kinds of emails saying that they were not paid and being shipped. then i paid for them all. Then i get all kinds of emails saying awating payment. Ten i get all kinds of emails saying all my orders are closed. i have no idea wat is going on and if i got charged for these items or not. this is extremely confusing and frustrating. i will never order from yuou again or recommend you to anyone.”

Helpful Report

Posted 1 year ago

“Very poor service, too long lead times that are also no honored. Its also a battle to get your refund would advise customers to stay away from Aliexpress.”

Helpful Report

Posted 1 year ago

Aliexpress is rated 1.4 based on 2,994 reviews