Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,005 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order ID 102099754765732 I never received the item. live chat is useless each time giving false promises over 2 months now no refund. Tracking shows item delivered to another country. see attachments. Please get me refund. Buyer is a cheat he is not responding”

Helpful Report

Posted 5 years ago

“2 years ago, it used to be OK, but shipping time has gotten progressively worse. It is so bad now that it is not worth it to purchase anything on Aliexpress again. Real example, my last purchase worth USD49.89 on 26 June 2019 has not left China on 6 August 2019 (according to 17Track) and I don't how when it will be sent out of China.”

Helpful Report

Posted 5 years ago

“I never received item and didn’t get a refund. Contacted them 4 times over live chat.”

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Posted 5 years ago

“one of the seller didnt ship my item when I asked him to resend me one he asked me to purchase some thing and he will send them togother no refund no resend and i need to complain I have to talk to roboot , and what ever I said , Roboot has the same answere no customer service no phnoe to talk to some one , no live chat so when you lose your money , you cant get them back”

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Posted 5 years ago

“Very slow postal service. Tracking update will take months time. Communication process is not so easy. Mostly will not receive the ordered item. I have ordered 4 items but only received 1.”

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Posted 5 years ago

“Do not buy anything from beautiful co Ltd. They are a RIP off and a scammer. I bought 3 items from them and never got any of them after numerous texts with the seller who asked me to wait 20 more days after I had already waited 5 months he promised me I would receive my items and of course I never received them. I asked for a refund only to be told I waited to long and was no longer able to dispute the order.”

Helpful Report

Posted 5 years ago

“I used to shop here all the time but no more I just lost a 100 for shoes that never showed up,because I cant prove they did not get here,it was Canada post fault they lost them but I still have to pay,buyer beware”

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Posted 5 years ago

“Sent me the wrong part, and their communication after that disappeared.”

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Posted 5 years ago

“The products sold on this website seems inexpensive and attractive but be aware that they have very cheap qualities. For instance, I bought a UV lamp for gel nail for personal use and it didn’t last me even 2 months. I even couldn’t contact the seller. Secondly, they are not informing you but be informed that they are having issues with the customs, or at least they claim so. 90% of the product you purchase won’t be delivered to you and you would be asked to close your dispute and deal with the customs yourself! That is ridiculous.”

Helpful Report

Posted 5 years ago

“well I will advise that people should not buy from any store doing clearance because most cases the items won't be delivered to you, you can't communicate the seller and you will be denied access from opening a dispute, if you contact aliexpress team, they may pay you half of your supposed amount, I bought women clothes worth 283.68 USD but it was't delivered to me, I tried to open a dispute, after opening for some I was denied access then I contacted aliexpress team but I was able to recover only 246.65 USD out 283.68 USD which I am not happy about. though aliexpress gave me a coupon worth 36.11 USD for compensation but it is not up to the amount they are owing me”

Helpful Report

Posted 5 years ago

“Aliexpress is good, the problem are the sellers, which sometimes do not write the correct info regarding the items you buy. According to my expirience it is ok to buy cheap items, but it is too risky too buy expensive items. To send it back it is really too expensive (from Italy). Prices are good, sometimes very good, but you should be sure on what you buy. I have the feeling that some are just reseller. They sell on aliexpress without having the item, then buy from another seller and send to you the item. Otherwise I wouldn't understand why basic info (label) are wrong. Delivery take always a while. From 2 weeks to 2 months. Usually if you spend more they send it in a faster way. All in one happy with it, but as I said, only for cheaper items.”

Helpful Report

Posted 5 years ago

“I have received no help. No refund. Company not willing to work with you at all. I have enptied my cart and deleted app. DO NOT buy from these people.”

Helpful Report

Posted 5 years ago

“I never order anything for more that $10 because I don’t trust them. 50% of the time, the items don’t arrive. You have to file a dispute to get your money back. If you forget to do this in a timely manner, you are out of luck. The sellers are generally crooked and try to convince you not to file a dispute. Assure you that the item is on its way. Don’t fall for this. In my experience, if the item does not arriv in a month, it is never coming. Good luck. The prices are good, but a lot of aggravation.”

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Posted 5 years ago

“Never arrived”

Helpful Report

Posted 5 years ago

“I can't pay for a fricken $13 order for a customer. I even was asked to get a pre paid card and still they put you into appeal process unheard of. A company that refuses to accept a payment. I don't get it never had a problem. i gave them all the documents and proof. And still nothing. Poor poor business. You can't talk to someone live you are stuck talking to a robot til you get to a agent which the agent can't even answer the problem you run in circles with these people. I'm trying to pay for a $13 dollar order and I can't. This is such BS. They say build a business with Ali well how is that possible when you can't pay for it. It's day 5 and still not solved, the customer is going to cancel way to go Ali. This is how we build a business. You need to change your policies. And also people customer doesn't have to return an item to get a refund. They can get the product and say something is wrong and get refund period. No matter what your policy is. It goes by what Ali Express policy is period it over rides your policy! So anybody who wants free merchandise and gets free refund on top of that nice protections of the drop shipper. I will never recommend this AliExpress plug in. You end up getting screwed and it will ruin your image and business. Find a different dropshipper.”

Helpful Report

Posted 5 years ago

“Avoid buying from Aliexpress and if you do decide to buy from them only make purchases using your American Express because they will reverse charges for items that were not delivered or that are defective or not as described. Do not wait for the 60 days that Aliexpress make you wait before allowing you to file a dispute. They are only buying time and in the end, they will do everything possible to avoid issuing you a refund. Try find items on Amazon where they believe in customer service. Sellers on Aliexpress will send laughing emoji's when you inquire about your order, there is NO accountability on Aliexpress and customer service is almost nonexistent, so don't buy from their website, unless you like gambling and losing money.”

Helpful Report

Posted 5 years ago

“It used to be better 2-3 years ago but suddenly customer service became so bad and unacceptable. I bought an item that I never received and AE rejected the dispute and again declined my appeal to their final dispute decision because I have no evidence that I never received an item. Funny but true. I tried to communicate to them but bots answered all my queries and seller said that I just need to wait for the item but later send a tracking evidence to AE that it was delivered already. Aside from that, it as hard to communicate with them in English as seems they only understand the basic. I have decided not to order here anymore and just support my local shops. Really bad customer service and the term "buyers protection" is just a lie.”

Helpful Report

Posted 5 years ago

“Bad customer service, i am trying to return 2 dresses that look nothing like what was advertised and it l's been impossible to return.”

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Posted 5 years ago

“We ordered door sills for our car. The incorrect ones were sent. When we tried to get a refund and start a dispute it was settled within 5 days against us. They declined our first set of photos and requested more even though they gave us less than two days to submit more. These were never received by them because they completed the dispute without them, within 5 days as stated instead of the 14 days after receiving the goods. Personally we will never use or recommend AliExpress again. Our experience will similar sites in North America have been very positive in regards to returns, refunds, etc. We also found the delivery time for AliExpress to be very slow.”

Helpful Report

Posted 5 years ago

“I wont ever order from here Didnt ever get my product or refund since I didnt get the product. I'm going to better business bureau!”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,005 reviews