Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,005 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service. I ordered four robes and I only received one. They are telling me to go check the post office which I have and the robes arent there! I also paid extra for purchase protection and they will not refund me! I will never order from here again.”

Helpful Report

Posted 5 years ago

“Do not use Aliexpress. I ordered 5 items before and it was great. My last two orders was a scam. The keep on offering me $0 for one of my orders and for the second one, the keep on extending the date so can't even dispute the order. There is noway to talk to them directly even though they have "Chat now" button. The times that you do get your order is great but the odd times that you don't receive the order, then it is your loss. You will just have to forget about the money. So not worth it. The little that you saved ended up costing you more.”

Helpful Report

Posted 5 years ago

“Many orders not received. They keep extending the delivery date. When you try to open dispute they close the sale saying item was received when it was not. There is no way to contact ali directly. Electronics worked for a few days then failed but I had already indicated that the item was received. No warranty on electronics. Do not buy anything from Ali unless you can afford to lose the money. Also they want more personal info all the time. Beware of identity theft.”

Helpful Report

Posted 5 years ago

“I purchased a Doogee phone with accessories through Aliexpress. The phone with accessories were $399.99. They charged me $374.99 and sent me only the phone. The problem is that they never sent me an order confirmation. All they did was to confirm the payment. As a result, I never saw what they were going to send until when it arrived. I disputed it but nothing came out of it. The result: I paid $374.99 for a $280 phone! Good deal for cheating Aliexpress. Bad deal for me!”

Helpful Report

Posted 5 years ago

“I have been buying from AliExpress for a few years now. I'd say 9 out of 10 items i order are ok. for the tenth order, you just lose your money.. it often cost as much to return an item as the purchase price. The sellers know they operate with impunity and some are disreputable. Also, they seriously filter out any bad reviews. And they don't allow reviews at all it you choose to dispute an item. You get what you pay for with AliExpress. Adjust your expectations accordingly.”

Helpful Report

Posted 5 years ago

“Poor customer service no buyer protection I purchased an item from Ali express and it had parts missing. The spelled blamed it on the postal service. I Opened a dispute and lost due to not having a valid postal certificate for delivery. I put images up of my item with missing parts and the weight of my item that was the same as seller buyer protection does not exist its a joke”

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Posted 5 years ago

“The experience was beautiful and they sale great Quality hair at a reasonable affordable prices I will definitely be buying again real so”

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Posted 5 years ago

“Aliexpress is terrible. Vendors advertise product and terms of sale. Terms of sale accepted. Vendor suddenly decides they cannot honor the "free Shipping" and vendor demands you Cancel the sale. Why? The terms of the sale were accepted and Aliexpress does nothing. If the consumer executed similar behavior their actions would not be accepted. Aliexpress only supports its vendors even when they are dishonest. Will use other online systems to WARN potential Buyers of the communist corrupt online shopping system.”

Helpful Report

Posted 5 years ago

“These guys are theives. Do not trust them. I ordered a phone that was damaged. They asked me to retturn it. While the item was in transit they proposed an offer of $0 refund effectviely stealing my £450”

Helpful Report

Posted 5 years ago

“Ridiculous fake sellers. Take your money, then take weeks later to tell you product is not available. Ask you to cancel on their wish and demand. Wasting time and money”

Helpful Report

Posted 5 years ago

“I've bought a lot of jewellery off this site and it came a little late but better late then never!!”

Helpful Report

Posted 5 years ago

“Very bad experiance. I ordered number of car accessories from ali express platform, to my disappointment, half of the product doesnt get delivered. Then we have to open dispute case and this will take long time to conclude on refund. And finally, refund had never came. Seems fake and trying to fool people. Im sorry to say this. But disappointed with the money lost by ordering through ali express.”

Helpful Report

Posted 5 years ago

“beware, less and less trustworthy sellers. I've had sellers provide bogus shipping tracking numbers, seller cancels shipping days after dispatch and don't inform you hoping you don't raise a dispute before the time is up so they receive the money and run. issue resolution - HA!. AliExpress was ok years ago, but now bad sellers and useless guarantees. A good experience is the exception not the norm. When you have an issue open a dispute straight away, communicate with the seller but tell them you are opening a dispute, otherwise they will say sorry and reply that they are doing something about it, like re-sending the goods they are not, they just buy time till there is no recourse available to you through the disputes then you wont get any response from them.”

Helpful Report

Posted 5 years ago

“The item I ordered did not arrive. I opened a dispute and AliExpress asked me for a document from the shipping company proving it. I sent a screenshot of the parcel tracking showing an unknown location and the payment was released to the seller. I was thus basically robbed by AliExpress. Do not shop here!!!”

Helpful Report

Posted 5 years ago

“I have been customers for more than 10 years, even before the app existed. my advice to anyone wants to use this company, avoid and don't waste your money in a drain hole. you will never receive your items or goods, above that, their customer service is not human, you are dealing with a robot.you will never get your money back, most of their sellers are shady. and very difficult to deal or solve problems with.when things go wrong you are on your own. I have already deleted my account with them, I had enough with them.”

Helpful Report

Posted 5 years ago

“Placed order, was send to unknown address. Won't let me sign in to file complain. No help with live chat. DON'T ORDER FROM THIS COMPANY”

Helpful Report

Posted 5 years ago

“Buyer beware! AliExpress does not honor their guarantee (timely shipping and product as described). I received a product (rc car) almost two months late (even though they promised 2-3 weeks shipping) and then the rc car was defective (they said it is still usable even though the brakes don't work - I sent them a video showing the defect). So ridiculous! How is my kid supposed to stop a car that will do 35mph (50kmh) without the brakes working properly???!! Very dangerous. I will never buy from this site again. Basically, if you buy it, you're stuck with it, no matter what happens. Again, buyer beware!”

Helpful Report

Posted 5 years ago

“Ordered shoes with a unicorn design, the same day I asked to change the size but they claimed it was already packaged up. Received the shoes with some kind of markings that were not part of the design. Contacted the seller and they only wanted to give me $8 of the $29.25 I spent. Contacted Ali Express and they said the stain could be removed but I explained to them that the "stain" was ingrained in the material, it was the same marking on both shoes. They insisted that if I didn't send a video of me trying to remove the stain, they were only going to give me 1/2 of the payment back or that I could send the shoes back but I would have to pay for shipping. This has been going on for over a month now and still nothing has been settled. Now they say things will take longer as they have a Festival that they are attending. Very bad customer service, I will not use them again!!”

Helpful Report

Posted 5 years ago

“1st time was the last!!! The 1st and only time I used Ali express they 1. Did not ship from within the United States as requested, 2. It was shipped over a week late, 3. They shipped 5 of 1 kind a bulb and 1 kind of another bulb so now my car has 5 matching dome lights and 1 odd dome light. They have absolutely no customer service as everything is automated from multiple choice questions And they really don't care if you're satisfied customer or not.”