Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,105 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

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“Order not received and refund request denied. Just another scam. Caveat emptor!”

Helpful Report

Posted 2 years ago

“This place stole my money, after I ordered a wig for 508 dollars they told me that I had to cancel my order and pay with pay pal instead of my debit card, I told them I would like my money back but they refused, telling me I need to send them a copy of my drivers license wtf they won’t respond and they won’t deliver my wig”

Helpful Report

Posted 2 years ago

“Ordered an external blu-ray burner and when it arrived, it doesn't say blu-ray anywhere on the drive, it doesn't recognize Blu-ray Discs, when playing a dvd it is recognized but there's something wrong with the optical reader so half the screen is corrupted distorting the display with long colored bars. When to complain and they won't allow me to enter a dispute without stating that the drive arrived in good condition. It did not and arrived as the wrong product and the product that was delivered is defective.”

Helpful Report

Posted 2 years ago

“Do not get item, do not get money refund”

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Posted 2 years ago

“Ordered... paid.... 2 months still waiting never again..it was a small item...but still disappointed....”

Aliexpress 1 star review on 7th April 2022

Helpful Report

Posted 2 years ago

“Wish I had read these reviews earlier. Aliexpress is the WORST platform I've ever experienced! Total scam! It says money guaranteed. Seller sent me the wrong item. Ali just returned me 1/3 of the original amount and said that once I shipped the item back and seller received it, full amt will be returned. BUT w/o providing me any return address, how the heck am I suppose to return it??? No customer service contact#, no email, no way to contact a human, just a dummy customer service machine. Is this a joke???!”

Helpful Report

Posted 2 years ago

“Ordered 2 and a half months ago nothing has arrived. Opened a dispute, no reply.”

Helpful Report

Posted 2 years ago

“STAY AWAY. 2 months and still no delivery. Can't contact seller, delivery company or customer service. They hide behind the fact that they are in COMMUNIST china. They ask N/A questions like, Was the delivery on time? What delivery. Who made the delivery ? ?????? Was item damaged? ?????? How many days did delivery take? 2 Months and counting How did the company reply ? They totally ignored me.”

Helpful Report

Posted 2 years ago

“Terrible company. Scammers. Return policy and process is written in broken English. If you don't receive your item they ask for evidence of it not being received. What, am I supposed to take a picture of my porch with no package on it? Complete B.S. I am glad what I ordered was only a few dollars... never again. Also, they conveniently closed my claim and said that I am the one that closed the claim. Ali Express's solution was to refund me 0 and the seller accepted it. What a joke. I can't make this stuff up.”

Aliexpress 1 star review on 5th April 2022

Helpful Report

Posted 2 years ago

“DO NOT BUY!!!! Waste of time and money. I order green glass roller balls for my line of Beauty products. When I got my order it was not green glass. It was spray painted. Chipped all over the box before even opening. They would not refund or send a replacement after many emails back and forth. I don't even want to give them 1 Star but thats the only way to write a review.”

Helpful Report

Posted 2 years ago

“This Company is ridiculous! Sizes are way off! Tiny! Non-existent customer service!!! Return Policy? I never saw anything like this. Having to file a dispute when something doesn't fit and we have to return it is absolute nonsense! I regret shopping here. I wasted money I will not get back. I will never shop here again, and will certainly not suggest anybody else to.”

Helpful Report

Posted 2 years ago

“Mystery gift waste of your money worth about 50p.”

Helpful Report

Posted 2 years ago

“Ordered 2 items from 2 different sellers. One item arrived and was NOT what was pictured. They refused to pay the shipping to return it and also refused to issue a refund. The second item (after about 3 weeks) is still " out for delivery/left country of origin". What a scam company! First pic is my order. Second is what arrived.”

Aliexpress 1 star review on 3rd April 2022

Helpful Report

Posted 2 years ago

“Beware of ads that say FREE Shipping! Recently purchased a branch chipper on Aliexpress and recieved an invoice for shipping two weeks before shipment arrival. The invoice was for closed to $800 in shipping fees and charges which I had to pay before the shipment would be released at the CFS. Disputed the issue with the supplier and escalated the issue to Aliexpress but they just stood behind the the supplier as though they had done nothing wrong. Beware of scammers and cheaters on Aliexpress!”

Aliexpress 1 star review on 2nd April 2022

Helpful Report

Posted 2 years ago

“Frustrating, ZERO Customer serfvice”

Helpful Report

Posted 2 years ago

“Worst customer service, they post wrong items as available and then they say sorry we don’t have it and make you change it, and hard to request a refund”

Helpful Report

Posted 2 years ago

“This is simple - DO NOT buy anything from AliExpress. HORRIBLE Scam company with many fake items, purposely dishonest return policies, major cost to even try to return items to China even though AliExpress hoodwinks people into buying claiming free returns and total guarantees. Terrible worse than confusing customer support, clearly on purpose. This dishonest Chinese company should not be allowed to use U.S financial services including credit cards and paypal which should end all dealings with it.”

Helpful Report

Posted 2 years ago

“I had items ordered and they send packages with cheap junk in it to show tracking to your house and you won’t get refunded and AliExpress won’t do anything about it. Never again. Shame because most sellers honest but the bad ones ruin it for all. I will order my supplies elsewhere. Also sellers cancel your order for what ever reason which is frustrating when you wait and wait for it.”

Helpful Report

Posted 2 years ago

“I will never deal with Ali Express again, received duplicate goods and no money back”

Helpful Report

Posted 2 years ago

“I will never deal with Ali Express again, received used damaged goods, sold as brand new. Tried to return goods to seller, no name, only warehouse, no return label. Had to pay courier, Tried to deliver goods, no one at address, no help from Ali Express. Once they receive your cash you are on your own. They are so positive with emails when you are buying, but not when you have a complaint. Ollie”

Helpful Report

Posted 2 years ago

Aliexpress is rated 1.4 based on 3,105 reviews