Name: Aliexpress
Rating: 1.44

“AliExpress is a total scam trying to lure unsuspecting US customers into thinking they're getting a deal. The products they send tend to be near expiration dates and if you have anything that you want to return, good luck getting through to customer service. Some merchants are honest but you take your chances. If you don't get a refund, you are out of luck. The automated help bot is totally worthless and is just an automated bot that doesn't really do anything. There is live person via chat when you can get them and when you file a claim, they say they will get in touch with you via Email but they never will. With the Chinese CCP virus going around the globe, their service is even less now dayss. So unless you are willing to gamble on junk products or just throwing your money away, just stay away from this site.”

Helpful Report

Posted 4 years ago

“Absolute dog fight to talk to a real person, Shipping should off been 20 days, 5 months later still not here, Seller keep saying to wait 2 weeks then another 2 weeks. Support is use less.”

Helpful Report

Posted 4 years ago

“Someone has been using my credit card credentials and purchasing products with my money. I contacted Aliexpress, but they didn't solve the problem, instead they redirected me to the frequently asked questions. I have been using Aliexpress before, but this is the first time this has happened, and they didn't even try to help me get my money back! Don't purchase products from Aliexpress when they're not willing to help their customers.”

Helpful Report

Posted 4 years ago

“I never buy from Ali Express again. They send the damaged items and try very hard to ignore my refund request. I have ordered some seeds and its never germinated ...money wasted if buying from Ali Express. Lucky i have Deactivated my account so they never can ripped me off again. Go to hell Ali.”

Helpful Report

Posted 4 years ago

“Ordered a poster with approx 3 weeks before birthday, and approximately 5 weeks later still haven’t received it. Need to go through a long process to get in touch, rather just tell you guys, beware.”

Helpful Report

Posted 4 years ago

“The tracking number was fake, item never arrived. Opened the dispute and was told that my money refunded. Never received the refund, they just pocketed it. Just a regular chinese crooks.”

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Posted 4 years ago

“Horrible timeframe. Almost 3months gueestimated. I waited 4 months n nothing came in. I tried canceling n wanted me send the item I never recieved. Pathethic.”

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Posted 4 years ago

“People that are complaining are noobs. Aliexpress still is a perfect platform. Due to the Coronavirus outbreak packages have delays. And yes there are scammers on Aliexpress, thats why you should never buy from a seller with a rating of 96% or lower. Read the reviews. Do not complain because you dont understand the platform 😂”

Helpful Report

Posted 4 years ago

“recevied package late, no return label included, contacted seller to item does not fit and shipped late, but to no avail seller only responded when when disputed started. Still refuses to send necessary infor to do return and refuse to issue refund. Shady business practices, will use my media and fellow followers to make sure they stay a way from unethical businesses like Ali Express and its sellers. Communication within the dispute process in no better have gotten no where with them either. 700 + followers notified and counting to stay away....”

Helpful Report

Posted 4 years ago

“Took a whole month to send my item, then I noticed pieces were broken. Never again will I buy form them , I didn’t even care to do a return process, I just threw it in the trash.”

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Posted 4 years ago

“A disgusting operation. I got an error code twice and assumed the order did not go through so I bought elsewhere. Over two months later the items showed up. I have no way to return these unwanted items. No communication, no return form. I tried opening a dispute and they won’t respond. I hate them. FU aliexpress”

Helpful Report

Posted 4 years ago

“The items I received were not what I ordered. The dispute process would NOT let me up-load the picture of what I received. To make a report, you need the product URL and that is nowhere to be found, even when requested. I have 3 more items that I have received that don't match up with orders I made.... so I can't even figure out how to start a dispute. I thought I would give this a try, but NEVER AGAIN!”

Helpful Report

Posted 4 years ago

“The items I received were not what I ordered. The dispute process would NOT let me up-load the picture of what I received. To make a report, you need the product URL and that is nowhere to be found, even when requested. I have 3 more items that I have received that don't match up with orders I made.... so I can't even figure out how to start a dispute. I thought I would give this a try, but NEVER AGAIN!”

Helpful Report

Posted 4 years ago

“Do not order from Ali Express. They sent my order to a different state and I never received the order. I sent them 4 e mails, asking for my money back. They never answered me and I did not get my money back. Bad company”

Helpful Report

Posted 4 years ago

“I wish, there's less than 1 star to write the review. And I wish I read all reviews before placing my order. I ordered items via AliExpress before and I was happy. After almost 2 years I decided to go back to them. I got no confirmation of my order as I used to, plus it looks like they charged me twice for the item I ordered. I cannot reach anyone at CS and if I send an email to the address they provide, nobody's there to help you. This was the last time I contacted them.”

Helpful Report

Posted 4 years ago

“Aliexpress, USED TO BE a good online platform to buy cheap products and even sometimes to got surprised by the quality of some of them. The problem NOW is that they do not have a chat service if you need to contact them (is a robot, with automatic answers, so at the end you do not have any help at all) not to mention that if you pay extra to have a tracking number of your online purchases.. you should forget it.. this will not happen... they send it as a standard shipping but they charge you as if "would have a tracking number" ... purchases, are send sometimes a month later... and if you complain they really do not care.. the answer is to be patience :-).. and they do NOT refund the money any more. I still waiting for a product that I ordered two months ago.. when it supposedly must arrive in 24 days max.”

Helpful Report

Posted 4 years ago

“Aliexpress, USED TO BE a good online platform to buy cheap products and even sometimes to got surprised by the quality of some of them. The problem NOW is that they do not have a chat service if you need to contact them (is a robot, with automatic answers, so at the end you do not have any help at all) not to mention that if you pay extra to have a tracking number of your online purchases.. you should forget it.. this will not happen... they send it as a standard shipping but they charge you as if "would have a tracking number" ... purchases, are send sometimes a month later... and if you complain they really do not care.. the answer is to be patience :-).. and they do NOT refund the money any more. I still waiting for a product that I ordered two months ago.. when it supposedly must arrive in 24 days max.”

Helpful Report

Posted 4 years ago

“Sadly couldnt give lower than a 1. Customer service is so poor! Gave me incorrect advice and now i have to pay twice to get my items. There is nowhere to contact them for customer help. They have turned off their live chat and will only send you automatic emails. Noone actually wants to help!”

Helpful Report

Posted 4 years ago

“AliExpress is not processing refunds. Have to open a claim with the credit card company. On other disputes they agree with incorrect item sent but only refund 10% - IF I get the refund. I have used AliExpress for 6 years and now do not trust at all. I think they are going under. I now do most my shopping on Ebay - MUCH safer.”

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Aliexpress Reviews