Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had no idea that they wanted me to give them my. 1. Banking info 2. ID or DL Nope it's not worth all that.”

Helpful Report

Posted 4 years ago

“my account shearder has lost a LOT of money because the sellers lie and when you get a refund you lose money. It is becoming as bad as wish.c0m DO NOT BUY from Aliexpress”

Helpful Report

Posted 4 years ago

“it was so bad, just cheating. it took my money from my credit card, but no order confirmed, no delivery, no response to my complaint email. my bank helped me take my money back from it.”

Helpful Report

Posted 4 years ago

“The Worst Company Ever Don't freaking know why they're still in Business. Ordered something thought that my Package was on its way come to find out they had given Me the Wrong Tracking Info. committed the mistake of purchasing somthing different going on two weeks and they've still have not ship my items. The worst!!!!”

Helpful Report

Posted 4 years ago

“Aliexpress Customer care number 6291564728. Online shopping center call 6291564728.”

Helpful Report

Posted 4 years ago

“The worst company ever. I've made an 250£ order on aliexpress. Order has never arrived although seller is claiming that he send the order. I have open the case to get my money back and after 3 month aliexpress steps in and says that I need to provide documentation to a shipping company to get a refund from them.WHAT???? In normal world if I've ordered something and it didn't arrive, it is the seller responsibility to get in touch with shipping company and get refund, not other way round. AVOID THIS SCAMMERS”

Helpful Report

Posted 4 years ago

“Can’t say it’s worth the experience Can’t say it’s worth the experience. Most items are being shipped out of China and it’s hit and miss if you actually get what you ordered. I say hit and miss because I ordered two exact match items but they were different physical dimensions. Chief complaint: I purchased a Thermistor for my 3D-Printer and it was found defective, kept cutting off and couldn’t reach temperatures as described. I purchased a replacement and that worked fine. When I asked for a refund pictures were not “proof” for a refund. They wanted a video of the installation process and what the problem was. After weeks of emails (days between responses) my claim was refused for “lack of evidence”. I will not use them again!”

Helpful Report

Posted 4 years ago

“I never got my hair, My sister got her hair and it was terrible and when she gave a review and they harassed her and kept calling and to told her to take it down. I ordered my hair 2 months ago😡”

Helpful Report

Posted 4 years ago

“I ordered 100 protective goggles so that I can donate them to local hospital. The order was made on Apr 3 but I still haven't gotten them yet as of May 10. To make it worse they don't even know where the package is. Their record shows a part or full of the package is returning to seller???. Yet Aliexpress is asking me to wait until Jun 15 ( more than 70 days???) without assuring it will arrive. Are you serious? Aliexpress already created so much problem for my plan. They should refund and compensate for my loss of time. I CAN'T even move on because of this stupid limbo situation.”

Helpful Report

Posted 4 years ago

“As a senior buyer on Aliexpress, Usually I don't ask for refund even if the product's quality is not good enough. But only one time, I ask for a return. I found that it is super difficult for the buyer to return a product. The reason what they refuse my return request is : The buyer did not know how to use it. And I talk with the seller which name is CimFAX Official Store , this seller said they will not refund me because I left a negative comment.”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM ALI EXPRESS ESPECIALLY GENIE LASH. Complete crooks. They say they shipped my product but it was never received. In the meantime, on their end they show package delivered. When I opened a dispute they contacted me and told me they would re ship the item but I needed to cancel my dispute. So after doing that now they act as if they have no idea what I’m talking about. Complete scam”

Helpful Report

Posted 4 years ago

“Aliexpress Customer care number 62.91.56.47.28. Online shopping for a new job Any tracking information call back 62.91.56.47.28. Aliexpress Customer care number 62.91.56.47.28. Online shopping for a new job Any tracking information call back 62.91.56.47.28.”

Helpful Report

Posted 4 years ago

“Huge scammers. Everything about it is shady”

Helpful Report

Posted 4 years ago

“I order some clothing and shoes In early March 2020 and it’s now May and I haven’t received anything. I understand shipping is delayed due to the Coronavirus but I been tracking my package and the website/App stated that my order was delivered! I’m wouldn’t not recommend”

Helpful Report

Posted 4 years ago

“Big time scammers, zero buyer protection, it happened to me bought an item for 800$ and i received it damaged as soon as i reported they released the money to seller and told me we can't help ,so please be careful and don't buy anything through aliexpress”

Helpful Report

Posted 4 years ago

“Very upset that my package has no tracking information. Is it coming or not?!!! I’m very concerned!”

Helpful Report

Posted 4 years ago

“My recommendation is to not buy from this company. Terrible customer service. No tracking info. No way to get a refund. I have written them off as a bad experience. Buyer beware!”

Helpful Report

Posted 4 years ago

“REFUND takes MONTHS SELLER IS ALWAYS RIGHT NOT BUYER SO IT'S OKAY IF YOU LOSE MONEY NOBODY CARES. ITEM NEVER CAME? AND I SHOULD PAY IT RIGHT? THAT IS ALIEXPRESS SLOGAN. PAIN IN THE ASS LIVE AGENTS SUPPORT WORTHLESS. STAY AWAY!”

Helpful Report

Posted 4 years ago

“I paid 900$ for a diagnostics system and i received a damaged item ,i tried to open dispute and they rejected so i just lost 900$”

Helpful Report

Posted 4 years ago

“they stole my money and acted like regular chinese crooks”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,000 reviews