Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,001 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WORST SHOPPING EXPERIENCE Aliexpress not care customers. They protect scammer sellers. NOT REAL CUSTOMER SERVICE. Chat person they can't do. They only talk, talk. To much wait. At the and you have to wait another week or two. C all customer service chat line... same story repeat.... If any problem, Aliexpress judgement process to slow. Also Dispute teams all the time sellers side, not customer. Customer allways make mistake. But seller RIGHT, HONEST, BEST. Judgement team against to customer.”

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Posted 4 years ago

“Aliexpress not care customers. They protect scammer sellers. NOT REAL CUSTOMER SERVICE. Chat person they can't do. They only talk, talk. To much wait. At the and you have to wait another week or two. Call customer service chat line... same story repeat....”

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Posted 4 years ago

“Aliexpress says they offer buyer protection, but they don't communicate and I have found they are not willing to assist me when the store sent product that doesnt work”

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Posted 4 years ago

“Never recieved package even after 3 months. They are scammers!”

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Posted 4 years ago

“Never even received my order. I ordered it more than 3 months ago. Do not use this app. Super suspicious!!!”

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Posted 4 years ago

“They say Money back guarantee, Free Return for ANY reason YET I've received Defective items, and items that are Not as pictured was not allowed to even Return it and the defective item I was asked to Return at MY Cost with No return address given! And no way to contact them! FRAUDULENT COMPANY ALL AROUND!”

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Posted 4 years ago

“Ordered a product back in December (Batteries), took over a month for a person to reply, now get an e-mail saying only a few days left before your order expires. No product arived yet and no tracking info available yet. So I asked for a refund and still waiting for that. If I could rate zero stars a would.”

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Posted 4 years ago

“I'm done with Aliexpress!! They lie, Steal and scam. Their sellers tell you they cannot ship your item for a month because they have to take a month long holiday...what???!!!, you cancel your order...they take your money anyway and then claim your bank is holding it. I have proof that's a lie. My bank statement shows they took my money. The customer service rep is rude, lies and says they're the manager when they're clearly not. Do not use this site. If anything is wrong with your order...they will take your money anyway and not give it back. They're a bunch of thieves and think they can get away with this because they're overseas. Email and phone is not applicable to talk to customer service. You can only chat via IM...another problem with this site. Awful! I rate customer service zero stars for being rude, lying to me, and being of no help whatsoever.”

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Posted 4 years ago

“Please for the sake of your peace of mind DO NOT, i repeat DO NOT buy anything from aliexpress. You will be frustrated. i purchased 4 items. 1. two items arrived hitchfree however, 1 item was showing a different city from what i wrote 2. Another item was not even trackable because it's details were not showing. 3. aliexpress did not properly update the status of my order.”

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Posted 4 years ago

“Scam Company. Intentionally practicing unethical business to get your money. They sent the correct product (beautiful product); however, they intentionally sent the wrong size knowingly. This is sad and unfair business practice. How do I know? They used a black marker to mark out the correct shoe size. Who does that? Why? To cover up the actual shoe size. I requested a 6.5 shoe size instead they sent a size 6 intentionally. See photo for proof. Intentionally or unintentional?”

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Posted 4 years ago

“I have only used ALI twice, first item was shipped to a different address on the other side of the country and the second item was never actually shipped to me. tracking number says USPS awaiting item now for 2 months. Ill never buy anything from aliexpress again”

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Posted 4 years ago

“Unethical company. Makes buyers pay for return shipping on defective merchandise (ie: purchase price $222 return shipping $160).”

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Posted 4 years ago

“I've been a customer of AliExpress for years and no problems. On 10/24/2019 I ordered from Shop413401 Store - OneFeng Official store in the amount of $81.14. My Aunt had a radical Mastectomy and wanted a smooth (no nipple or bump)Mastectomy Breast Form. These are hard to find, and was surprised to find them on AliExpress. Tracking: EX212501565SG, after 3 weeks and tracking did not move and showed inbound failure I contacted shop. They gave me another tracking saying it changed: LN835390189CN. And showed the same problem. I contacted them again, They stated the product was returned to them due to shipping problem, and told me to file a dispute will AliExpress since they have not released their money and AliExpress would give my money back. I filed dispute with explanation and copied message and tracking pictures. 8 weeks of AliExpress sending me 1 to 2 emails a week stating wait 10 days, wait 7 days, product in transit. Click on button to agree (theres no button). Email stating after 59 days I would get my money. Nothing. I filed a Chargeback on my CC in January, AliExpress did not respond to American Express. I sent a message to the store telling them about this, and they stated have patience, your product is in transit. I told them I am reporting them to US Internet Fraud, they did not respond, however within 24hours they pulled the product off their store. You will get fake tracking. AliExpress is no longer a Safe site to purchase from.”

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Posted 4 years ago

“What happened to AliExpress ??? The quality of the service sent down significantly at least with local support team. Now when I am chatting with Russian-speaking operator the quality of the answrr is below of the acceptable level. Just an example. Order number# Transaction cost :25.37 $ - 3 items had been paid. Passed 3 months and I have not received my goods. The seller had been told me - the parcel most probably had been lost. AliExpress dispute conclusion: non-existong tracking number. Ok. Refund. But why 13.83$? After I have contacted the operator they promissed to continue the investigation. But I am 100% sure if I would not contacted the will not refund the rest of the sum. And thst started happenning with Russian-speaking support team. coincidence? Be careful with refund check the goal amount of many the service is going to tranfer you back.”

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Posted 4 years ago

“Many great deals, needed two refunds both swift and polite. Very happy with all my purchases.”

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Posted 4 years ago

“Spent more than $2000 dollars on AliExpress No difficulties. Had to get to refunds at different times. Both fast and flawless.”

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Posted 4 years ago

“The Aliexpress return/refund process is broken and have been trying to settle a dispute for over 6 weeks. The wrong sized product was delivered so I opened the required return material authorization called a Dispute Form. I was given instructions on how to return the product for a full refund but no free shipping was offered (although it was offered at the time of sale) so I paid the return shipping and have delivery confirmation but the seller says it was not "returned in time". They gave me a month to return it yet I paid for 2nd day delivery and have proof that it was returned 3 weeks before their deadline. The Aliexpress Customer Service Automated Teller is worthless as the complaint process is a series of dropdown box automated selections that don't provide a process for adequately describing the issue. Hence the automated response keeps me in a vicious circle of frustrating complaint run arounds with no option to get this refund worked out. Even this automated complaint form does not offer a selection to indicate that I never got a refund so I have to reply with a "N/A" just another indication that AliExpress's process is severely broken and may be that way by design...”

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Posted 4 years ago

“you cannot return anything, and you have to wait weeks for a refund.”

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Posted 4 years ago

“I wish I found these reviews before ordering! Shop Amazon or something reliable and just pay a little more. This site is total BS. Ordered 2 weeks ago and they took my money within seconds, but no product, no tracking, no responses. Now it says it'll be shipped in 18 days! It's f-ing 2020, this is a scam!!”

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Posted 4 years ago

“Fraud fraud .................”

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Posted 4 years ago

Aliexpress is rated 1.4 based on 3,001 reviews