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Aliexpress Reviews

1.4 Rating 3,120 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,120 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 17th January 2025
Jay
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 13th January 2025
Sam Sami
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
624
Anonymous
Anonymous  // 01/01/2019
All ima say is KEEP YOUR MONEY , Don’t even waste your time .... it took them 2months to send my hair and when I finally got it IT WAS HORRIBLE .... The hair at the beauty supply store is better then this mess ...
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Posted 6 years ago
Good description of the product being purchased and good communication process.
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Posted 6 years ago
received busted product but customer service doesn.t want to give me a full refund. aliexpress is pro-seller and does not care about cutomers. The product costs 220 USD it weights 17kg but aliexpress wants me to ship it back with my own money which is close to 100 usd just to ship it back to china. This website supports the sellers sending you broken totally busted products so beware not to use aliexpress if you want a refund. Scam platform for scammers to sell defective products.
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Posted 6 years ago
Very adverse conditions in case of product failures and requested to return the products where shipping is too expensive.
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Posted 6 years ago
Don't buy from Aliexpress, they are bunch of cheats , I ordererd silver color, they sent me yellow. My advice don't buy from them. They can't find a difference between a silver and yellow color.
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Posted 6 years ago
Great deals on lepin cars, postage is surprisingly quick.
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Posted 6 years ago
If your package gar return by post office Aliexpress doesn't refund or resend product so this site is use at your own risk. I learn the hard way
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Posted 6 years ago
AliExpress is an international website that sells anything and everything under the sun, and is most comparable to Amazon. I absolutely love Ali so much more. You have to really measure yourself for clothing items and if you do, then the product you purchased will fit your better. Remember these are not US sizes. You also need to pay attention to what the product is made out of to get a better accuracy for the product you’re looking at. For the prices though, I’d rather put in the extra work to get more bang for my bucks. It does take quite some time to deliver sometimes. I’ve had things take a week and more items take even longer (up to 2 months). And that really sucks. But just be sure to order ahead of time if you’re buying seasonal items. I’d def recommend purchasing from them.
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Posted 6 years ago
The problem is that there is no buyer protection. Recently I bought an ambient air temperature sensor for my car, that gives false readings. In that scenario, I must pay for returning it back. So, the seller can send low quality items and if they are faulty, I must care the extra expenses to give it back. For the seller, there are no consequences
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Posted 6 years ago
I received several of the products I ordered, however, the minute I provided my email address to each of the 5 companies on Aliexpress, I started getting tons of porn, insurance, medical, etc emails. Literally, I have received at least 30 a day. Although I like the products thus far, the communication, it's a sad coincidence that all these junk emails started coming my way. I have tried to unsubscribe to the ones that don't come with a red flag attached, but I get unsafe feedback from my mac, so I'm just deleting daily. If indeed your customers are reselling the email addresses, I would like to know. I have not signed up with any other company just prior or after buying these items off Aliexpress.
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Posted 6 years ago
They are a scam, they never delivered what I bought, hard to get a refund
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Posted 6 years ago
I bought a device that is not working they asked me to return it. When I returned it I sent them the tracking number and a copy of the receipt it took three months and finally they decided no refund.
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Posted 6 years ago
The only site i know where complaints can not be filed and there is no email to contact. Have been using it for a while now, things were good. Lately its a collection of fraudulent sellers and scammers.12 orders in past 3 weeks from 12 different sellers and NONE received. Either seller provides fake tracking number or does not post at all. Aliexpress could not care less. Tried all the live chat options and honestly speaking to idiots who can not understand anything and do nothing. Its fraud paradise, Just join, become seller, sell, keep the money, if unlucky refund the money and steal again. Aliexpress will not do a thing to stop these sellers.
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Posted 6 years ago
Ordered lots of things shipping took months & I was sent the wrong thing & have to wait 90 more days to get what I really ordered. Can't get a refund & have not been offered anything for compensation. I will never order from them again. If I could give them -5 stars I would
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Posted 6 years ago
I didn't like the quality of the shirt and sweater I bought. When asked for a refund, they asked for return of item, the place is in China, shipment cost is higher than item itself. DONT BUY FROM HERE
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Posted 6 years ago
Not bad. You have a lot of i8tems in this shop and they are fine and cheap (you can find almost anything), but... I had a problem with an item that I never received... And the customer service never heared me...
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Posted 6 years ago
The will steal your money be careful and do not purchase Anything expensive or you will lose your money
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Posted 6 years ago
DO NO BUY anything over 50 $. They send you small stuff, but any expensive stuff will be missing. Maybe this is how thy make money. Lesson learned.
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Posted 6 years ago
I ordered an item but i was sent the wrong item. opened a dispute but they wanted me to send the item back which would have cost 3x what the item was worth... lesson learned e.bay wanna Bes do not have the same e.bay protection... done with this place.
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Posted 6 years ago
Jasmine Wedding Dress and Everbeauties Official Store- both sent me items that were not as descibed. Both state on their websites, fast easy returns and refunds. It is a lie. They will not accept the returns. They go against their own policies. Do not shop from either one you will be disappointed.
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Posted 6 years ago
Aliexpress is rated 1.4 based on 3,120 reviews