Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,001 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THERE IS NO LEVEL OF ACCOUNTABILITY, YOU DO EVERYTHING VIA CHAT OR EMAIL, HORRIBLE RESOLUTION IF ANY IS PROVIDED. DO NOT RECOMMEND AT ALL. MOST SELLERS SCAM AND POST FAKE PRODUCTS AND WHEN THEY ARE SHUT DOWN THEY RE-OPEN UNDER A DIFFERENT NAME.”

Helpful Report

Posted 4 years ago

“I ordered a jacket on Ali express, and the seller wrote to me saying that the item was not available. I didn’t see this until a month later, so I replied and said please refund then. It wasn’t possible to refund I had to dispute. Then the seller told me that the item had been delivered and showed me the tracking to say that it was delivered two months ago. ( at the same time they wrote to me saying it was not available.) I never signed for or received the package so I disputed it. Aliexpress insisted that the package was delivered and that they couldn’t do anything. I lost €35 and there was nothing I could do about it. It should not be on the buyer to take responsibility for a wrongful delivery. Sellers should be insured against this kind of thing. I will never order on Aliexpress again.”

Helpful Report

Posted 4 years ago

“Recently ordered a watch that wasnt as advertised. Asked for a full refund or replacement watch. They offered me a modest refund which I rejected on basis of misleading advertising. Never again and beware.”

Helpful Report

Posted 4 years ago

“Worst company ever. Cust service is a joke. They are theievs and scammers and need to be braught to court. No managers no way to speak to different depts. Just a bunch of scammer scum. I have tons of Screen shots of them lieing and breaking the law and violating consumer rights.”

Helpful Report

Posted 4 years ago

“This is the worst website I have ever ordered from. I had to dispute already 3 orders and I've only had the app for a few months. I canceled my order quick in time and it states I will have to wait 22 days for a refund if I get any response. I waited for a purchase for over a month contact the seller got no response when they read my message. I contacted costumer service they said I will be receiving a email in 24 hours its been 4 days and haven't gotten anything.”

Helpful Report

Posted 4 years ago

“I have about 5 items undelivererd with no refund. They ask you to contact your local post office but if theres no missed delivery card left by the post office then it is impossible to contact yo reclaim your item. A lot of scammers sellers on aliexpress and the company not doing anything about it..go to dhgate or amazon”

Helpful Report

Posted 4 years ago

“I placed an order over 2 months ago. The order never arrived. I’ve made several attempts to contact them requesting a refund, but I get an automated reply that’s reads “please be patient...” No refund, no product, no recommendation.”

Helpful Report

Posted 4 years ago

“They refused to accept my claim, that I did NOT receive the products. They refused to send the products that I paid for. They refused to send me the products to my actual address. Their so called proof consisted of showing something they probably typed up on their computer. They are thieves. Shame on them. WISH is way better. May they all die.”

Helpful Report

Posted 4 years ago

“Scammers! Us customers stay away !”

Helpful Report

Posted 4 years ago

“I did order a month iptv subscription for $2.99 but I got nothing , I never got anything even if they sent me emails telling me that your order is been shipped then your order received by me . I tried to call them or chat with someone of customer service but I find no contact information. be aware of aliexpress they are a kind of scammers once you pay for something , there is no one to contact after that according to my experience. I will never by from chinease companies, if you want to buy something do it from amazon or ebay they r more reliable and they have representatives who you can talk to.”

Helpful Report

Posted 4 years ago

“They offered to deliver the items in 2-3 weeks. Suddenly they are informing me I may have to wait for 4-6 more weeks and, if my purchased (and paid) items do not arrive, then, and only then, I may file a complain. I want a full refund and I want it now. This shopping experience has been a nightmare. I consider it a SCAM!”

Helpful Report

Posted 4 years ago

“AVOID, DO NOT USE!”

Helpful Report

Posted 4 years ago

“DO NOT WASTE YOUR MONEY AND YOUR NERVES ON TRASH ! 1- Bad quality products (specially electronics) - doorbell camera and endoscopic camera, LOWEST USER RATINGS IN APPS STORES (Toosee & YCamera), Both use open WiFi network (means that anyone with the application can see your camera image ! both went to trash and I lost USD 60 because chinese sellers alleged that I was not configuring the mobile software correctly, even when I sent them a video showing correct steps ! 2- 5 buys, 3 disputes ! funny is that expensive buys all resulted in disputes but cheap buys (USD 10) did not ! and each dispute takes weeks to be settled; 3- A pair of shoes, initial delivery 20-35 days, when payment was made, seller asked 35-60 days, when I disputed this, he sent the shoes to another state hundreds miles away and AE alleged that the shoes was delivered ! 4- AE is a chinese company, they let chinese sellers sell their trash in the site even when you show them by video that the products does not work properly and their products have bad user reviews on APPs Stores, they will al ledge that you didn't configure the app. correctly ! 5- AE has more than 4500 complains here with the record of none of them even answered ! they are there to rip new buyers money! if you want to lose money or your patience just go ahead and try it !”

Helpful Report

Posted 4 years ago

“False advertising. Offers coupon for new members till the item is priced to 1 cent. Funny how they cancelled my order "due to security verification" and on my other account charged me higher than the actual price. Ridiculous. They also won't reply to my messages. AND MY MONEY IS GONE!”

Helpful Report

Posted 4 years ago

“When something is wrong with those sellers they don’t refund the money back. We are taking a risk as a customer Buying in this app. I don’t trust them , I had many problems with some order and nobody did nothing for solve it . Don’t boy here there are many app better”

Helpful Report

Posted 4 years ago

“Ordered a smart watch from this site. Watch was faulty and does not charge. I reported this and requested a replacement or refund but they have made it impossible for me and will intervene even though I have forwarded a video of the watch failing to charge as requested. I’ve also offered to return the faulty watch but not interested in that proposal either. Aliexpress is a SCAM... you may as well throw your hard earned money in the rubbish bin.”

Helpful Report

Posted 4 years ago

“PLEASE SAVE YOUR MONEY!!!!WILL NOT ACCEPT RETURNS EVEN WHEN PRODUCT WAS MISREPRESENTED. TERRIBLE CUSTOMER SERVICE. THEY MAKE YOU GO THROUGH ALL THESE PORTALS AS IF THEY WILL ASSIST YOU, ONLY TO DENY YOUR CLAIM. THEY ASK FOR PICTURES BUT IGNORE THE PICS WHEN SENT. !@#$%^&*( SORRY COMPANY!!!!!!”

Helpful Report

Posted 4 years ago

“buyers be aware!! at your own risk!! do not buy more than one items from the same seller!!! I made the mistake since I liked several items from the same seller so I ended up purchasing 3 products. When the package arrived, I only received 2 of them, therefore I filed for dispute. The seller refund to refund the 1 item that I never received and provided tracking info to demonstrate the package was delivered. Aliexpress ruled no refund to be made!! How ridiculous is that?? So as long as the package is delivered, Aliexpress do not care what content was included in the package. DO NOT BUY MULTIPLE ITEMS FROM THE SAME SELLER!! THEY'LL SCREWED YOU BY NOT SENDING YOU ALL THE PRODUCTS THAT YOU ORDER!! IT'S A SCAM!!!!! WATCH OUT!!!”

Helpful Report

Posted 4 years ago

“I purchase camera kit 4 K only 4 cam work on 8 try to have help never help me Dont buy here”

Helpful Report

Posted 4 years ago

“A big Bravo to all who work in aliexpress! They do great job!! I order a part at 6/12/2019,(they say delivery time 20-40 days),and at 24/12/2019 the package is in Greece!! Great communication,and quick delivered!! Also Bravo to ''banwinoto official store'' for the product!! If i like to order something again,i will choose aliexpress for sure!!!”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,001 reviews