Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company, They are associated it Searchmine which is even worse. There are many quality Chinese companies but this is not one.”

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Posted 4 years ago

“System sucks, never got the order. The trace say its delivered but not here. Aliexpress don't pay it back, DONT TRUST THE SYSTEM!”

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Posted 4 years ago

“If I can give them below the zero, I will but no choice. A star is not what I want to give to them I was very disappointed I had told the seller to change commodity from Testing Equipment to Digital Thermometer. This is a agreement before I was purchased. But the sell Breach of contract, now i can not clear the custom in my country and Aliexpress give them a flavor Its unacceptable. Do not buy anything from them.”

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Posted 4 years ago

“Absolutely terrible AliExpress used to be amazing but not anymore,I never get my orders anymore and there is NO buyer protection now-Seller’s only seem to respond to messages when I open a dispute...very disappointing because I used to love AliExpress but very untrustworthy now avoid”

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Posted 4 years ago

“Communication 0 Service 0 Long waiting times since March package have not yet arrived and we are now May 5. Get money back? don't make me laugh, open a dispute and wait for ali express and the seller to answer. For my part when the last order is delivered, the app is uninstalled.”

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Posted 4 years ago

“I wrote an Anonymous review 1-day ago and I wish to correct one thing in that review so to be honest. My review starts with- quote: "NEVER will I order from AliExpress again. They messed up my order something awful." Unquote. The only thing I want to change is that they did not duplicate any of my orders. Everything else regarding my experience with them still stands. If there was actual customer support to resolve confusion and problems, I would feel much differently. Having gone thru this experience and gained knowledge of how they work, I MIGHT order from them again, but I would order only a couple of items at a time so to reduce any possible confusion.”

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Posted 4 years ago

“COMMUNICATION IS DEFINITELY THE KEY. ALIEXPRESS FAILS MORE THAN THE SELLER DOES. AT LEAST YOU CAN MESSAGE THE SELLER. IT'S BAD ENOUGH THAT THE SELLER DIDN'T DELIVER, DIDN'T REFUND MY MONEY, AS SOON AS, THE DISPUTE WAS FINISHED, BUT WHAT MADE IT REALLY WORST IS THAT ALIEXPRESS DOES NOT HAVE A CONTACT PERSON, OR NUMBER. THE CHAT GOES ON AUTOMATED AS SOON AS DISPUTE IS FINISHED NOT AFTER REFUND.”

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Posted 4 years ago

“ALIEXPRESS FAILS IN COMMUNICATION: THE ONLY COMMUNICATION LINE A BUYER HAS IS THE CHAT, WHICH STOPS AFTER THE DISPUTE NOT AFTER THE "REFUND." SO WHO DO YOU SPEAK TO IF YOU DON'T GET THE REFUND?”

Helpful Report

Posted 4 years ago

“I ordered a bob wig which took me a month to get and when I did it was the bob wig I ordered. I was offered a $10 gift but not my money back or the right wig. I will never order anything from them again and I deleted their app.”

Helpful Report

Posted 4 years ago

“Never do business with AliExpress. You will always be lied to. I bought genuine leather car seats for $400.00. Instead, I got stinky plastic. I paid another $190.00 for them to be sent back. It was delivered to China in 2020/02/23, and I'm still waiting for my refund. AliExpress are unfair liars.”

Helpful Report

Posted 4 years ago

“Any Dispute that you have with the seller you will lose you money. AliExpress will be on the china's seller side regards what you say.”

Helpful Report

Posted 4 years ago

“36 days and counting, I still have not received my item. I should have known better but having never experienced anything like this before I could never have expected such a slow delivery. I never even knew what this site was until I was researching an expensive quality kitchen item. They had a great price and I bought it. The question is will I ever receive it. Like I said, I should have known better and not jumped so quickly at a nice price, next time I will read reviews first.”

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Posted 4 years ago

“This company has gone to pit, most orders never arrive or are months late. Avoid at all costs.”

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Posted 4 years ago

“There is no buyer protection. When you have a problem a seller you might be can't get back your money. You can't reache to aliexpress in no way and aliexpress doesn't reply your messages. You can lost your money, be careful!”

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Posted 4 years ago

Helpful Report

Posted 4 years ago

“NEVER will I order from AliExpress again. They messed up my order something awful. #1 They duplicated nearly 100% of my order, now I am paying twice what I ordered. Who knows if I will get the merchandise from the duplicate orders.. I can't straighten this out because you cannot talk to a person or email them. Their customer service (and I'm using that terminology loosely) is none. All you can do is chat with an automated robot thing which gets you nowhere. And the one place I found to leave a message would not allow you to type much information. Proves they don't care about the customer's experience. What they care about is taking your money. #2 The only order, so far, that has been delivered was delivered to San Juan Puerto Rico and I live in the USA. I verified this with the post office where I live. I filed a dispute but no reply yet about it. HORRIBLE experience of which I will NEVER repeat. DON'T do business with them, just order off eBay or Amazon. They honestly don't care. If they did they would allow you to email them. To put it clearly, they S T I N K !!!”

Helpful Report

Posted 4 years ago

“It's very bad. Do not order from AliExpress. I have paid and the item never arrived. I paid about $ 100. Request for a refund and they give me a hard time to get my money back. Still waiting for the refund up to now, it's been more than 8 weeks. I wish I check this website first before I put an order. Now I deeply regret.”

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Posted 4 years ago

“Absolutely ridiculous. Will never be ordering from here and will make sure no one I know ever does either. Never received any of my orders and I ordered them in February...it is now May 1st. Tracking updates have stopped and says it's delivered but then also says it's still in transit from China? Never again.”

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Posted 4 years ago

“I ordered a item they say it was delivered. If so, it was not delivered to my address. Unable to call them. Don't know what Post office supposedly delivered it. I don't have the time to run around to different Post offices. I have just lost my money. it's a good thing that I didn't pay more than $4.00. I will just eat the losses. They are no help with getting my item delivered to Me. I will never order from them again.”

Helpful Report

Posted 4 years ago

“less than 1 star...cant get my product.... already paid... cant get refund.... allowing more time because I cant track item...cant reach customer service...cant change password.. what a joke...”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,000 reviews