Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,108 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 13th January 2025

Sam Sami

Aliexpress 1 star review on 12th January 2025

Graeme

621

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“-Uses 50cent army to write positive lies about there website -Let Chinese suppliers send defective stuff after 30 Days so you cant get a refund -Their system changes your password without permission then will not except reset password -Cannot get in touch with help without logging in, so no help if cant login”

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Posted 4 years ago

“I would leave no stars but I couldn't I waited 3 months to get my order and never did and when I email them they say I needed to pay attention more to the tracking when I did. I will never order from here again I never received my order or the money back for it please go somewhere else and find what u need.”

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Posted 4 years ago

“I used to order products from Aliexpress but now on I will BOYCOTT MADE IN CHINA products”

Aliexpress 1 star review on 18th June 2020

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Posted 4 years ago

“I have been buying many items from AliExpress My experiences have been mostly good BUT lately I’ve open disputes but still they say I’ve received the items .... let along that it has been taking 3-4 months to even get information- If I don’t get answers soon I’ll never buy again from AliExpress Maurice C Australia”

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Posted 4 years ago

“i am only giving them 1 star because its the lowest...do not buy off this company... i have bought 16 packages over 4 mths and i have only recieved 4... postage has been taking 4 mths and counting... when i open a dispute they tell me its my fault as i have not checked for it... but im telling them i have tried all avenues... this is what they sent to me.....Please pay more attention to the tracking information. If the package arrive at the delivery office, please contact post office to pick up in time. Buyer should be responsible for any consequences of failure to collect items in time. this place is full of scammers... they collect money and dont care ... they have also shut down their help operator chat so we cannot get help.... its just a bot that takes us around in circles.... pathetic aliex express... worst company ever”

Helpful Report

Posted 4 years ago

“Hi there! It is more than 90 days since I bought the item. The item hasn`t arrived.The seller independently extended the protection period of the buyer. Track information hasn`t been changed since March. Support offers me to wait.90 day bayer protection fakе.”

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Posted 4 years ago

“worst customer service ever. really a scam. They dont want to give my money back, I didnt received the product and I lost my money, Bad deal. Avoid This platform”

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Posted 4 years ago

“YOU WILL LOSE YOUR MONEY - DO NOT BUY FROM ALIEXPRESS I spent nearly £50 on an order (AliExpress, for your information Order ID: 8012286122729575, not that you care!!), goods were never delivered. After several weeks later, I cancelled the order and raised a dispute. The dispute was finished and no refund has been given. WHY???? I have not received the goods and the seller has kept my money. ALIEXPRESS AND THE VENDOR ARE THIEVES!!!!!”

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Posted 4 years ago

“I have been waiting 2 months for my order.... they said they sent the refund on my dispute but when I look in my bank account the money never went on my card. This is horrible they have stolen close to 100$ from me!!! I cant semm to speak to any customer service. Poorly run website.”

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Posted 4 years ago

“I order one order 3 month before and I haven’t got it when I contact with AliExpress they not giving any special answer even order owner say I am not giving money back.”

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Posted 4 years ago

“Bought a Semi-flexible 300W Solar Panel 18V Monocrystalline Solar Cell from the AliExpress ShirLin Game Store. The panel actual power output in noon summer sunlight is 42 watts. They are false advertizing and AliExpress just let them get away with it. Also, AliExpress does not have a chat customer service, only robots that take you in circles. There refund policy is another lie.”

Aliexpress 1 star review on 17th June 2020

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Posted 4 years ago

“Dont waste your time and money with this website. They dont stay behind their words. It has been over 2 months and i have received all my goods. Deadline for 6/6/20, i got half of it. They promised me half the money back and today is 6/15/20 and they have not paid the refund back as the package is still in transit. Total BS, poor customer service and waste of time.”

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Posted 4 years ago

“Extremely unreliable. THERE IS NO CUSTOMER SERVICE WHAT SO EVER! it's a gambling, you buy the item you may or may not get it and their feedback system is ridiculous (you can't leave feedback until you say it's arrived even if it isn't!). Just applied for a refund for a purchase of over 2 months ago, they say we don't refund you since purchase protection has not finished! The estimated delivery is BS! don't count on it. It's only good for super cheap hair pins and etc, so if you don't get the item you won't regret it as much.”

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Posted 4 years ago

“Always have been hesitant about this site and have avoided using. I was desperate for disinfecting wipes for my fleet vehicles and such so I bit the bullet. Ordered 03/31/20 and still nothing. Tried tracking the shipment after receiving an email that it was shipped but status still says processing and USPS tracking shows nothing. Money is lost I'm sure since it is past the 15 days but I couldn't even contact the seller because each time I clicked the contact section I was only given the option to chat and there was no link or anyplace to chat. Very frustrated and disappointed.”

Helpful Report

Posted 4 years ago

“DO NOT BUY ANYTHING FROM ALI EXPRESS. No customer service, no cancellation policy. no respect for customer requests. They gave me the middle finger in their chat.”

Aliexpress 1 star review on 13th June 2020

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Posted 4 years ago

“Customer service non existent. Merchants not reliable and aliexpress covers for them. Takes 2 months to deliver and orders often don't arrive and you lose your $. Good only if you have time and money to waste.”

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Posted 4 years ago

“Aliexpress and their SHOP 5255139 are just plain rippoffs they send brokne goods and if you open a dispute you cannot send photoes as aliexpress block them they are DISHONEST LIERS THEVIVES AND ALL THEY WANT IS YOUR MONEY and when they have it you will never get it back for any reason They even told me that this welding helmet was not damaged”

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Posted 4 years ago

“You have zero chance of receiving a refund if your product was not delivered. I ordered $37 worth of masks that were never delivered. I opened a ticket immediately that they said they would not respond to until June. Then in June they say I didn't provide adequate proof that it was never delivered. DO NOT use alibaba or aliexpress. I'm going on all my business pages and social media platforms to spread the work about their scam. Rarely do I get this upset but this is not right.”

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Posted 4 years ago

“I ordered so many stuff 2 months ago and I still haven't recived them. I have opend dispute and non of them been handled. They don't even respond to live chat. Customer service is terrible”

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Posted 4 years ago

“Slim Curved Led Light Bar For Car 12V 24V 4x4 Off road 4WD Atv Suv Trucks Combo Beams Barra Led Driving Work Lights send me straight ones ,, no solution from Ali express very dis-pointed,,, paid Order information If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed – but the seller will do their best to meet your needs. Order ID: 8013391510191510 Quantity: 1 Total: AU $430.62 Shop Name XuanBaOffroad Official Store”

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Posted 4 years ago

Aliexpress is rated 1.4 based on 3,108 reviews