Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,102 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

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“Never got the product. Inquired to customer service. Received automated emails. First a promise for a different company, then a refund promise. Neither is here. Appears to be a total scam. I would never send free money to this company again.”

Helpful Report

Posted 7 months ago

“Hey guys, gotta get something off my chest about AliExpress's return policy - it's beyond disappointing. Seriously, compared to other online shops, it's like they're operating in the Dark Ages. Trying to return something feels like trying to solve a Rubik's cube blindfolded. And their customer service? Don't even get me started. They'll hit you with the classic "we understand your concern" line, but then? Nada. Zip. It's like talking to a brick wall. And when they finally do suggest something, it's always "contact the seller directly." Like, seriously? That's your solution? Honestly, if you're thinking of buying from AliExpress, just be prepared for a world of frustration when it comes to returns. It's enough to make you want to pull your hair out.”

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Posted 7 months ago

“Bought a sewing pony 24th March 2024, which got returned in China to supplier at point of customs due to over subscription. Tried so many times, no refund. Do not recommend them.”

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Posted 7 months ago

“Never received items tried to call customer service and you can't get through keeps you on hold and wait time is up or down never in order tried writing and nothing delivery company says my information is wrong but it's not everything is right so I believe this is just a scam everyone spends a few dollars and you can't get it back just think thousands of people losing a few dollars they become millionaires don't buy from them free advice 🤬”

Helpful Report

Posted 7 months ago

“can't believe it, don't help the buyer, the product is not good, it says free returns, but when the goods are damaged there is no return certificate, no reply, no help, just a scam, I will never come again. With aliexpress, don't believe it I only buy products on TEMU which is very good, easy and safe The product not good very smell can not use”

Helpful Report

Posted 7 months ago

“inlogproblems all the F...time”

Helpful Report

Posted 7 months ago

“They show you a cheap price of something then you select it, The price goes up without a reason between the first page and the checkout. then they send you something that doesnt match the description. They say you can send it back and re-order the same thing but now for 3 times of the price...”

Helpful Report

Posted 7 months ago

“I would give a zero rating if I could. Sent tracking info but shipping got hung up in process and was returned. Fishy! suspect scam from FIIO Official Store seller. Have filed claim for tefund with Ali, will do same with PayPal. Not worth the headache. Do not buy from them!”

Helpful Report

Posted 7 months ago

“ORDER NUMBER 3034539853489220 I bought a seiko prospex automatic watch ssc813p1 as it was advertised 1/5/2024. In about 15 days i received a fake replica watch with a plastic quartz movement and a tin made bracelet. The watch quality is awfull. The bracelet smells like tin. And the watch isnt even well aligned at 12 o clock. Generally is a very bad watch. I opened a dispute to aliexpress send photos and videos to them and their decision was that i have to return the watch but i have to pay the postal cost (This is standard for all returns). But the postal cost from greece to china is over 50 euros... So i was deceived from i fraud seller i proved it and I have to pay again.... The buyer protection doesnt work. The fraud seller wins...I will throw the watch to the garbage!!! I lost 57 euros.”

Aliexpress 1 star review on 22nd May 2024

Helpful Report

Posted 7 months ago

“I got notices that item delivered and signed for, I'm the only one here. Item never was delivered and I will never buy from AliExpress again.”

Helpful Report

Posted 7 months ago

“Some of the items are not bad. But the bad part is that Aliexpress return policy. For some reason, Aliexpress is very protective of its sellers. Thus, Aliexpress will 1. ask you to pay return shipping back to China which is ridicules and does not make sense. or 2. grill you about why you need to return the item 3. slow to respond or never respond. If you plan to buy small items that you don't care if can't return. You can always give to a friend/family member or just donate to charity. Otherwise, you might want to think twice because you'll be securitized when request for returns.”

Helpful Report

Posted 7 months ago

“I bought electric scooter April 29 I received it May 16 and the next day I charge that battery I plugged in back to boom spark but there is that cable is connected dead burn I asked for helpful. AliExpress didn’t help me just detect detect time and they want to return the scooter to China back and paid the fee for the sent 160 pound it’s around $600. I have to pay the shipment fee. They don’t have the people.”

Helpful Report

Posted 7 months ago

“aliexpress are con merchants DON'T BUY ANYTHING FROM AIEXPRESS THEY DONT FUND YOU IF ROYAL MAIL RETURN IT TO CHINA WHEN MY ADDRESS LABEL HAS THE UN READABLE ADDRESS ON IT A LOAD ON CON MERCEDES”

Aliexpress 1 star review on 20th May 2024

Helpful Report

Posted 7 months ago

“They are a scam. I have paid $200 for a TV stand and received nothing. When I contacted AliExpress, they said seller has shown proof that it was delivered. However, the item was not delivered to my home. The picture that FedEx had on tracking site shows a house that is clearly not my home. I have provided both screenshot from FedEx tracking and my home picture, but AliExpress disregard my proof and still gave my money to the seller. AliExpress said they will only take a signed statement from FedEx stating the item was not shipped to my home. I have asked FedEx and they refused to provide such statement because I am not the shipper. AliExpress site has tons of people with similar experiences and end up lose money to the site. There purchase guarantee means nothing because the whole site is a scam. I will never buy anything from this site again.”

Helpful Report

Posted 7 months ago

“AliExpress offer $1.99 shipping on most orders under $10.00. On other purchases over $10.00 shipping is free. The situation with shipping charges are not correct at all, no matter if you paid for shipping or it was free, you can expect to pay shipping charges to USPS once they attempt to deliver the package! Now your USPS courier will tell you that shipping label used by AliExpress or their sellers are FAKE. If you don't agree to pay additional amount to USPS they will ship those items back. The bad situation is also that AliExpress customer service will promise you to solve the problem bur in reality they wont do a damn thing, same goes for their sellers. The only thing that you can do is dispute charges with PayPal or you Credit Card company! GOOD LUCK with AliE.”

Helpful Report

Posted 7 months ago

“Customer service are not there to help, just to calm you down and do nothing about it.”

Aliexpress 1 star review on 15th May 2024

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Posted 7 months ago

“Nice pictures it is. However build quality is very bad. Poor quality materials and poos craftsmanship as well. I know the price is attractive, you are getting what you paid for.”

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Posted 7 months ago

“order selfie stick on april 152024 estimate delivery date is may 1 2024 then receiped email sail the order is delay and on may 7 2024 another email said the order was deliver and sign for.try to contact seller YHONH CONSUMER ELECTRIC STORE to no available. log in my account with order# and find nothing.also chat with customer service she said i have to use phone with apps still did not find my order”

Helpful Report

Posted 7 months ago

“Not even worth 1 STAR. Worst experience ever. I ordered a wood jointer from them. Expected latest delivery date was May 11 (3 weeks from order day). It’s now May 14 and I still haven’t received anything. I checked on the website and found my order was gone. I logged into the app to check the notification and saw “seller failed to ship your order on time. A full refund will be issued automatically to your original payment method within 3 to 20 business days.“ FOR REAL ALIEXPRESS??? You couldn’t send me any email. You have charged me the money and have been holding it for more than 3 weeks. Now I have to wait for possibly another 2-3 weeks to get my money back ??? YOU DELAYED MY PROJECT. It’s just like YOU BORROW MY MONEY FOR OTHER INVESTMENT FOR several weeks without interest. Checked back and found the price for the same item went sky rocking. From $176 to $475…. Wow “Good job” ALIEXPRESS. 👎👎👎”

Aliexpress 1 star review on 14th May 2024

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Posted 7 months ago

“If there is ZERO star, I would pick that. Very horrible. I spent lot of time choosing the right product online. Finally I found one in aliexpress with better price and I placed an order. After placing an order, aliexpress even gave FedEx tracking number and mentioned my product has been shipped. On arrival date, I got an email from aliexpress that my order has been canceled and order is closed. Not sure what this means. And it says I'll get my refund in 20 days. Why would aliexpress hold my money for a month if they can not deliver my order. Terrible business and I would never recommend anyone to buy from this site. I felt like this is scam to get money from people.”

Helpful Report

Posted 7 months ago

Aliexpress is rated 1.4 based on 3,102 reviews