Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,005 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered parts in Feb...site said 30 -35 days for delivery...here is is middle of May and still have nothing...tried to contact them but my time ran out on when I can complain...so no product no refund just out the money...TOTALLY TOTALLY TOTALLY DO NOT RECOMMEND PURCHASING FROM THIS SITE...run...Run far far away and don't look back”

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Posted 5 years ago

“I purchased corner brackets with 10 in each package but when it arrived there were only 5 in each. I contacted the seller and got the responses that they put a wrong number in the title and it SHOULD BE 5. And he asked me to "forget his mistake". He refused to ship me another half or refund. The reality is, all sellers I shopped around all offer 10 pcs in each package and I randomly picked this one which approved to be a wrong decision. No more purchase from sellers without credibility like this! Stay away from those random sellers as you won't be able to hold them accountable for anything.”

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Posted 5 years ago

“Really bad service, bought curtains from here for over €17 the seller asked for quantity i selected one as i presumed like anyone buying from a supposedly reasonable website that the cost advertised would be for 2 curtains essentially 1 packed of curtains. Arrived and only one curtain came i disputed it as it was outrageous cost for one curtain and got no satisfaction as i couldn't even understand what the man was saying as it made no sense - will not be using this website again as it is unclear and expensive for the quality of what you get. Customer service is shocking WISH is a must better website and the customer service is excellent as they always ensure that their customers are happy with the product and if there is a problem they always rectify.”

Helpful Report

Posted 5 years ago

“Was never sent the proper amount of "diamonds" to complete my painting!! Given the run around whenever I talk to a person or a robot!! Tired of the run around! If there is an issue with language maybe we we should stop ordering from AliExpress!!”

Helpful Report

Posted 5 years ago

“I bought 6 items from this site, i only received 5. I have beenntrying to get my money back or my item, and i have not been successful. Please do nit buy from them. Modt of it is a scam”

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Posted 5 years ago

“customer service sucks. they're extremely rude and do not have any intention to help you. the site keeps glitching and especially sucks on my phone. it keeps translating to Russian even though I can't understand Russian. the prices r great and seem like a deal but you'll probably never get your package.”

Helpful Report

Posted 5 years ago

“Never buy this site is a scam I bought a dress from them and I returned it because it's damage and not the same color in the picture until now I've never get my money.”

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Posted 5 years ago

“Don’t order from aliexpress, they don’t give you what you ordered. I ordered something on August 31 2018 and it is still yet to come and it has been almost a year.”

Helpful Report

Posted 5 years ago

“This wet site is a scam. There is not customer service. I have been tossed around and around, than spoke to Robot that can not solve any problem. Than got send back to the same questionnaires web pages again and again. Can't even get to page for me to send an email. no live chat, only robot live chat lol. I have not finish my dispute yet and it got cancel. The sell purposely sent broken product and claimed that the shipping carrier broke it and don't what to refund money. Please don't do business on the website again. SCAM”

Helpful Report

Posted 5 years ago

“usually everything they sell is fake with very low quality..when dispute to return seller not respond and website finish dispute..”

Helpful Report

Posted 5 years ago

“Very difficult to chat with human or anyone on their website. They now have a very long window for items to arrive, over 60-70 days in many cases. Website can be difficult to follow, navigate and understand regarding the lack of transparency with their dispute process mechanism. They make you wait until the very last day to open up a dispute, but then you can't because it's automatically closed. It's a vicious circle The only way is to try to contact them by chat before the expiration date. Dispute process is extended an additional 5 days for the seller to respond. Strong language barrier with Aliexpress reps. Not recommended. I suggest Dealextreme. I also suggest filing your dispute with your credit card company, not AliExpress for items not received on the 31st day when your order was sent out.”

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Posted 5 years ago

“Do not trust AliExpress there is too many thief also customer service look after seller”

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Posted 5 years ago

“Do not by from aliexpress! I ordered a mint gan air Rubik’s cube that I paid 40 fricken dollars for and all I got was a stand that didn’t even go with the cube. They don’t even give you full customer service and they did not give me what I ordered.”

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Posted 5 years ago

“I have an order number but no vendor name. I want to return items but I can't retrieve the order without a name.”

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Posted 5 years ago

“Unable to pay,pitiful experience,see you in an other life...”

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Posted 5 years ago

“People from India stay away from Aliexpress. Don't waste your time and money here. They cheat smartly. They do not provide tracking at the destination. When you raise dispute for not receiving the product, they ask for official document from postal office which they cannot provide as they don't have any tracking information. I wonder if their sellers even ship. AliExpress, being a cheat favors its fraud sellers. I lost all my money for my recent orders. Beware!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Do not buy from aliexpress , my item was sent and arrived somewhere in my country and thats as far as it got . aliexpress could not tell me where ,or how to retrieve it . dispute was one sided in sellers favour. do not believe you get your money back as stated by aliexpress- they do not refund if items not delivered”

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Posted 5 years ago

“Ali express plat forum is useless stay away from these useless peoples they take my money and runaway and they not responding my dispute they are aswholes”

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Posted 5 years ago

“YES, about a month and half I bought a IPN PTZ Camera, at that time the Aliexpress was all in English and I was able to log in and communicate with an agent, I also have a very important question which I sent a message all in English and was waiting for response , but now everything is in spanniosh, why? I am not able to login to thew English portal, will I ever see my response in that portal? I bought the item using it. pleases hwlaphelp Jimmy I wish I could help. We are an independent review site. You would have to contact the company directly. How? Jimmy I'm not sure since I'm not familiar with the company you are speaking about. I would do a quick Google search and look for some contact information. You can leave a review about them on our site. So why did thew link say write review here for Alidexprtess? Jimmy We have many businesses that are on our platform. And anyone can write a review for any business even if it's not on our site yet. OK so for now would like to say to anyone "NOT TO BUY " from them Jimmy Ok, just go to our site https://www.reviews.io/ and write your review there.”

Helpful Report

Posted 5 years ago

Aliexpress is rated 1.4 based on 3,005 reviews