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Aliexpress Reviews

1.4 Rating 3,117 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,117 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 17th January 2025
Jay
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 13th January 2025
Sam Sami
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
624
Anonymous
Anonymous  // 01/01/2019
No full refund
Helpful Report
Posted 5 years ago
They are useless people, first the postman delivered the item on wrong address and after long time it got from my neighbor, they will also say to you it is showing delivered check with your post office. Second thing, they will tell talk to seller and negotiate with seller, we release money to them. The seller received money and now no responding. Then why you guys are here. DO NOT BUY ANYTHING from Ali express. DONT WASTE YOUR MONEY
Helpful Report
Posted 5 years ago
It's a scam. 1) They dont deliver. 2)Promise to refund after opening a dispute and Never Refund. I wondering how much money they might be making by scamming small amounts from so many people.
Helpful Report
Posted 5 years ago
Ordered item got stolen in the post!!! Aliexpress sided with seller even though seller posted a fake video of weight of item in question!!!! I provided clear evidence from Royal Mail that they didnt agree with and I am now out of pocket!!! TERRIBLE TERRIBLE NASTY AND AWFUL PEOPLE!!!! DO NOT BUY!!!
Helpful Report
Posted 5 years ago
Just got ripped off again. Got a package with half my order, started a dispute and it was a waste of time. Don't use this site!
Helpful Report
Posted 5 years ago
The delivery date changed all the time to another months and never get the order or your money and you can’t open dispute so your money will be gone, I ordered I phone case and didn’t receive it even after three months waiting although couldn’t get my money back. Very bad website to buy something you will lose your money . Never use it again.
Helpful Report
Posted 5 years ago
AliExpress customer service is another name for supplier protection.The customer is treated to a long non progressive process aimed at breaking his justified claim.Tricks like order complete,no dispute opened,send a video preferably as long as "Gone withe wind",mock indignation that a supplier would treat a customer so badly ,we understand your frustration,we will not tolerate this behaviour from suppliers and the crowning glory "AliExpress is a legit site we take complaints seriously. The seller whom I purchased from refuses to contact,despite 7 emails from AE customer service.He remains on the site [Battery Sir Store],selling his substandard products to other unsuspecting souls thus AE are complicit and should stop claiming they are LEGIT.Advice is, dont buy through them its actually better to deal direct with the manufacturer.
Helpful Report
Posted 5 years ago
They have stolen $622.5 from me. As the name indicates, this website with its underneath sellers really represent the 40 thieves in Ali baba story. It never refund you back unless the seller accepts, even when it rules in your favor. Please take care when you deal with it.
Helpful Report
Posted 5 years ago
In the past I have used Ali Express many, many times & while the delivery took ages everything arrived & I was delighted with every item. I did have a dispute with a jumper I bought & although I ordered 2 sizes bigger knowing “their “ sizing is much smaller, I still could not get it over my head. The seller refunded my money immediately with a humble apology. I was about to order several items in preparation for Christmas gifts but thought I would read customer reviews before I did. So glad I did, thank you to all who have taken the time to write of your experience because it appears in twelve months since I last shopped with them Ali Express has gone from hero to zero so they have lost another customer.
Helpful Report
Posted 5 years ago
The tracking date has changed every day I logged on and now it is estimated another month. There is no way to contact anyone. They took there payment the same day. Don't use this site.
Helpful Report
Posted 5 years ago
order ID 102099754765732 I never received the item. live chat is useless each time giving false promises over 2 months now no refund. Tracking shows item delivered to another country. see attachments. Please get me refund. Buyer is a cheat he is not responding
Helpful Report
Posted 5 years ago
2 years ago, it used to be OK, but shipping time has gotten progressively worse. It is so bad now that it is not worth it to purchase anything on Aliexpress again. Real example, my last purchase worth USD49.89 on 26 June 2019 has not left China on 6 August 2019 (according to 17Track) and I don't how when it will be sent out of China.
Helpful Report
Posted 5 years ago
I never received item and didn’t get a refund. Contacted them 4 times over live chat.
Helpful Report
Posted 5 years ago
one of the seller didnt ship my item when I asked him to resend me one he asked me to purchase some thing and he will send them togother no refund no resend and i need to complain I have to talk to roboot , and what ever I said , Roboot has the same answere no customer service no phnoe to talk to some one , no live chat so when you lose your money , you cant get them back
Helpful Report
Posted 5 years ago
Very slow postal service. Tracking update will take months time. Communication process is not so easy. Mostly will not receive the ordered item. I have ordered 4 items but only received 1.
Helpful Report
Posted 5 years ago
Do not buy anything from beautiful co Ltd. They are a RIP off and a scammer. I bought 3 items from them and never got any of them after numerous texts with the seller who asked me to wait 20 more days after I had already waited 5 months he promised me I would receive my items and of course I never received them. I asked for a refund only to be told I waited to long and was no longer able to dispute the order.
Helpful Report
Posted 5 years ago
I used to shop here all the time but no more I just lost a 100 for shoes that never showed up,because I cant prove they did not get here,it was Canada post fault they lost them but I still have to pay,buyer beware
Helpful Report
Posted 5 years ago
Sent me the wrong part, and their communication after that disappeared.
Helpful Report
Posted 5 years ago
The products sold on this website seems inexpensive and attractive but be aware that they have very cheap qualities. For instance, I bought a UV lamp for gel nail for personal use and it didn’t last me even 2 months. I even couldn’t contact the seller. Secondly, they are not informing you but be informed that they are having issues with the customs, or at least they claim so. 90% of the product you purchase won’t be delivered to you and you would be asked to close your dispute and deal with the customs yourself! That is ridiculous.
Helpful Report
Posted 5 years ago
well I will advise that people should not buy from any store doing clearance because most cases the items won't be delivered to you, you can't communicate the seller and you will be denied access from opening a dispute, if you contact aliexpress team, they may pay you half of your supposed amount, I bought women clothes worth 283.68 USD but it was't delivered to me, I tried to open a dispute, after opening for some I was denied access then I contacted aliexpress team but I was able to recover only 246.65 USD out 283.68 USD which I am not happy about. though aliexpress gave me a coupon worth 36.11 USD for compensation but it is not up to the amount they are owing me
Helpful Report
Posted 5 years ago
Aliexpress is rated 1.4 based on 3,117 reviews