Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,986 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 2,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the wrong merchandise and can’t get a refund. Additionally, they sent another order to my street address in another city. I’m still waiting to see if I get that order. I won’t order from them again.”

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Posted 4 weeks ago

“The worst website ever don’t waste you money here. I never received my order.”

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Posted 1 month ago

“I placed three orders, each spaced 5 days apart, with the first one on August 18, 2024, and I haven't received even the first order yet—ridiculous!”

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Posted 1 month ago

“Returning and resolving issues with AliExpress is impossible. If you have a problem they keep your money and block your account. They BLOCKED/DELETED my account because I kept asking for my refund after returning the item. Don’t lose your money I like me.”

Aliexpress 1 star review on 20th October 2024

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Posted 1 month ago

“I ordered some chlorine tablets never received the order ask for refund and they told me they cannot help me with the refund so beware of this app beware beware don’t lose your money like I did”

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Posted 1 month ago

“amazing cheap acceptable delivery times”

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Posted 1 month ago

“I ordered the DeWalt 20v battery that has never come. Also, when AliExpress sent me an advertisement for DeWalt drills that are under $30 each, but when I clicked the link to their official website, I found out that none of the $30 DeWalt drills exist, but over $50. Another words, AliExpress is using deceptive sales to lure people to their website. This is illegal here in the US, but I guess in China it may be a normal practice. I’ll never buy anything again from AliExpress.”

Aliexpress 2 star review on 19th October 2024

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Posted 1 month ago

“An open mic or open mike (shortened Aliexpress CUSTOM'ER SERVIC'E' +1 8O541O-56OO Aliexpress .PHO.NE NU' MBER +1 8O'541O-56OO from "open microphone") is a live show at a venue such as a coffeehouse, nightclub, comedy club, strip club, or pub, often taking place at night (an open mic night), in which audience members may perform on stage whether they are amateurs or professionals, often for the first time or to promote an upcoming performance.[1] As the name suggests, performers are usually provided with a microphone plugged”

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Posted 1 month ago

“DO NOT purchase from them! The sizes are off even if you measure and the seller will not approve you return nor give your money back! I’ve never had issues like this with Amazon! Just order there to avoid loosing your money if the cost play doesn’t fit”

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Posted 1 month ago

“The seller confirmed that the product had not been shipped and AliExpress has not returned my money after two and a half months. I called them several times. The lawyer told me that AliExpress will most likely keep the money without returning it. I think I've lost the money.”

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Posted 1 month ago

“Bought a top, waited for it to be delivered, never received a real tracking number just an email a few days later stating it cant be delivered because my address is incorrect, which it clearly isn't I know where live. Went back & fouth trying to get it sent then told them to refund me to which they emailed saying they are not sending it or refunding me, I have this email as proof. Who the hell do you think you are thinking your going to scam my money & not send the item. You have been reported.”

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Posted 1 month ago

“The Nobel Prize Committee stated Aliexpress [𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥 𝗦𝗘𝗥𝗩𝗜𝗖 𝗘 +𝟭 (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 Aliexpress 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕 𝗘𝗥 +𝟭 (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 ] that Krugman's main contribution is his analysis of the effects of economies of scale, combined with the assumption that consumers appreciate diversity, on international trade and on the location of economic activity.The importance of spatial issues in economics has been enhanced by Krugman's”

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Posted 1 month ago

“Ordered a glass product which arrived broken. Contacted AliExpress for refund which would be credited to my account when product was returned. Received an email with a link to print return label. Link did not work. Contacted Ali and they said they would send another. Their email reply to my phone call said to simply continue to refresh the screen that opened from the link. Link still does not work and therefore I can't print the label and return the item for a refund.”

Aliexpress 1 star review on 16th October 2024

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Posted 1 month ago

“I'm writing to everyone's how had bad experience with Sellers that they tried to scam you using fakes labels or any form of illegal activity against us as customer. PLEASE DO THIS COPY AND SAVE ANY EVIDENCE ,CHATS , EMAILS AND SUBMIT ALL THIS EVIDENCE TO YOUR BANK THAT IS CALLED FRAUD DEPARTMENT AND REPORT IT AND SUBMIT ALL EVIDENCE DON'T STRESS OUT YOURSELF , SO THEY WILL RETRIEVE THE TRANSACTION AND OPEN AN INVESTIGATION AND THAT'S IT THEM YOU'LL GET YOUR MONEY BACK. DON'T LET THEY FOOL YOU "PLEASE SHARE THIS INFORMATION TO EVERYONE WHO NEEDS HELP"...EVEN CUSTOMER TEAM OF ALIEXPRESS ALSO THEY DO WRONG THINGS FALSIFYING DATA'S DATE ON REFUND PROCESS THAT TELLS YOU EVERYTHING.”

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Posted 1 month ago

“A record producer or music Aliexpess CUST;OMER SERVIC'E +1 8O5(41O) 56'OO Aliexpess .Phon'e NUM'BER +1 8O5 41O-56OO,producer is a music creating project's overall supervisor whose responsibilities can involve a range of creative and technical leadership roles. Typically the job involves hands-on oversight of recording sessions; ensuring artists deliver acceptable and quality performances, supervising the technical engineering of the recording, and coordinating the production team and process. The producer's involvement in a musical project can vary in depth and scope. Sometimes in popular genres the producer may create the recording's entire sound and structure.”

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Posted 1 month ago

“They're real thieves. I never got my order, but they still refused to refund my money and said I have to prove I didn't receive it. This is where you can see the difference between Amazon and this scammy Chinese company.”

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Posted 1 month ago

“Absolutely awful customer service. After having reached out for an issue with a refund that they initially granted, I am still waiting weeks later for a refund and having chased multiple times I have had no response. Not worth the hassle”

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Posted 1 month ago

“Please don't purchase from this place. They sell fake counterfeit goods. If you contact customer service they just tell you to wait 2 days and then contact them back after they investigate. When you contact them back after the due days they tell you to wait another 2 days and another 2 days and another 2 days and so on and so on. Absolute joke of a company.”

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Posted 1 month ago

“Good price, and quality products”

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Posted 1 month ago

“AliExpress is deliberately misleading customers and breaking UK advertising laws. Most items listed on AliExpress claim "Free Returns within 90 days". This sounds great, no risk if you receive a wrong/faulty product, right? Wrong! This is because for most items, AliExpress does not provide a free return label, instead it asks you to pay the return shipping fee and then upload the receipt to be reimbursed. That sounds inconvenient, but not completely unreasonable. Until you realise AliExpress will not reimburse your postage fee, instead it provides you with a coupon for that value! So, to return your item, you pay for it, and you receive a coupon credit towards your next purchase. As the “Free Return” is conditional upon a future purchase, it is NOT FREE. You’ll find no mention of the shipping fee being reimbursed as a coupon unless you manage to find it buried very deeply on the website – see screenshot with this review. One can only reasonably assume this information is deliberately hidden from the customer. Customer Care is abysmal, provided by agents in China using computer translation. The agents are completely useless, cannot help, and instead write things like “You are our most precious loyal beautiful and most trusted customer and we understand your hope and concern”. I strongly advise anyone reading this to take 10mins to submit a complaint on the ASA (Advertising Standards Authority) website regarding this fraudulent “Free Returns” advertising. Only once AliExpress are forced to change this will customers be better informed.”

Aliexpress 1 star review on 15th October 2024

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Posted 1 month ago

Aliexpress is rated 1.4 based on 2,986 reviews