Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,281 Reviews

9 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,281 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 19th April 2025

Bassy Brooks

Aliexpress 1 star review on 13th April 2025

Anonymous

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 of my items does not reach me till now..tracking number says its still in transit”

Helpful Report

Posted 6 years ago

“I have been shopping on Aliexpress since 2016 and many of the sellers I bought from within the first year were honest , sold items consistent with the description and promptly refunded money for broken items etc. However, in the last year or so, the platform has been flooded with con-artists/scammers who use bait and switch to sell items that are far from their description or really crappy low quality items you can’t even use, or with clothing items , fall apart after one wash. Then when paying a higher fee for faster delivery (e-packet or DHL) some sellers decide to pocket the shipping fee and send by China post (2+months ) without your consent . The prices for goods have also increased astronomically while the quality has decreased ten fold. Customer service is non-existent and the aliexpress judgement for disputes is almost always in favour of the seller unless you have a Gold level membership. Gold members always get their money back like I have except every time I open a dispute my membership level goes down by almost 200 points, then another 100 or so by leaving a justified negative review, which incidentally does not get published. I feel bad for the few merchants who do a great job selling quality goods at reasonable prices but you will be returning several items (at your cost ) before meeting a reliable and honest seller. Too bad they don’t filter out the scammers from the honest ones. Totally UNFIT for international trade and commerce. Beware of the hundreds and thousands of positive reviews posted by members from Eastern European countries ; many get paid and receive free items in exchange for posting on their blog and leaving great reviews. Always look for reviews posted by North Americans - they’re usually spot on, though sometimes you won’t find enough to convince you to buy.”

Helpful Report

Posted 6 years ago

“A seller never sent goods. Tracking shows delivery failed even though no delivery was made. The appeal process is extremely frustrating. No goods and yet they took my money. No human interaction. Do not trust them.”

Helpful Report

Posted 6 years ago

“You can only provide feedback for 30 days after receiving a product. I purchased this product: LED Grow Light 5/10/15/18/27W Full Spectrum Plant Lamp Dual Three Head for Indoor Greenhouse Grow Tent Plants Grow Light Adapter from the CAIYUE Factory Store. At first the lights were great, but then after a few months, they stopped working. The seller refused to honour the warranty. While I have gotten good things from aliexpress, do not expect them to honour warranties. I have been working with aliexpress for 3 months to get the warranty honoured and nothing has come of it. I have no recourse. This seller will continue to have high ratings even though her product is faulty and her warranty is not true.”

Helpful Report

Posted 6 years ago

“The AliExpress website is very buggy. The site is garbage and I cannot recommend it. I paid for my orders with AMEX and got error messages saying the payments were unsuccessful. I then went to the Orders page and saw that my two orders showed "Extended processing time" of over a week (in addition to the long shipping time). So I canceled the orders and received an email from AliExpress confirming that the orders have been cancelled. I then ordered the same items again but from different Sellers and those payments by AMEX are successful. But then the very next day I got a message from the Seller on the original order that was cancelled, saying that the item has been shipped! What a !($#@ mess, AliExpress.”

Helpful Report

Posted 6 years ago

“Most of Ali express's merchants are out of the United States. That is why you get such a good deal on the merchandise. However they give them 2-3 weeks to process your orders and then another 8 weeks for delivery. almost 3 months to receive your order and the website will say 12-21 days! Very few merchants are honest about their shipping times so don't buy something with the intent of receiving it any time soon. Read the reviews carefully! A good rating does not mean they are reputable! I read the negative reviews too late and now regret having to wait 6 months for Ali to fix shady merchants attempts to scam money from me...”

Helpful Report

Posted 6 years ago

“I'm a long term Aliexpress customer. I used to be happy with the service. However last 6 months their quality of service has really gone down despite growing prices. You order product and seller never ships it and holds your money for more than 2 months untill you open a dispute. Jack Ma can give plenty of inspirational talks, but if his company doesn't customer the basic service then he should shut up and go back to drawing board. Personally I'm gonna look for other service.”

Helpful Report

Posted 6 years ago

“Well, shortly: Aliexpress doesn't protect buyers at some specific cases. The story: I had ordered a mobile phone, but it was out of sotck. The seller asked me to cancel the order with the reason 'others' and place the order using different option (another color). I placed another one and it was out of stock. I was trying to cancel the order with the 'Item out of stock' reason, but the seller was rejecting such cancellation. The customer service was not able to do anything. I've tried to contact the support, but it looks they do not care as well. I cannot neither open a dispute nor leave a feedback for the shop. That's it. Disappointed...”

Helpful Report

Posted 6 years ago

“I have been a customer of yours off and on for years. Just recently I ordered screen protectors very poor quality so I logged on to the website to talk to somebody and found all of my orders were missing delete. I would like to see These re-loaded into my past order board for reference”

Helpful Report

Posted 6 years ago

“Ali Express is a China based seller of consumer goods. Their focus is in selling, not on customers. If you receive your order, good for you. If you do not receive your order, too bad. Ali Express is not known for customer service. Complaints are a nuisance and are seldom addressed. Only spend the amount you are prepared to lose.”

Helpful Report

Posted 6 years ago

“Most sellers are not trusted with poor slow communication , and broken english , i already tried online service few mins ago its fake with auto bot !! No real agents there . I placed an order 3 days ago and my order tracking number is not vaild !! When i contacted seller he told me it needs more days to be updated ... Looks like aliexpress sandard shipping is really bad and slow !! Most sellers doest ship out your order less than 5 or 7 days and thats is very slow , comparing to other sites like bangood ships out your order with 1 day only !!! I was satisfied with banggood and i an already not with aliexpress i gess i will uninstall the app very soon .”

Helpful Report

Posted 6 years ago

“I received several of the products I ordered, however, the minute I provided my email address to each of the 5 companies on Aliexpress, I started getting tons of porn, insurance, medical, etc emails. Literally, I have received at least 30 a day. Although I like the products thus far, the communication, it's a sad coincidence that all these junk emails started coming my way. I have tried to unsubscribe to the ones that don't come with a red flag attached, but I get unsafe feedback from my mac, so I'm just deleting daily. If indeed your customers are reselling the email addresses, I would like to know. I have not signed up with any other company just prior or after buying these items off Aliexpress.”

Helpful Report

Posted 6 years ago

“I placed and order and the seller had 6 days to ship or I get a refund. Well on the 6 day the seller claimed it shipped out with tracking number not working ? When I checked tracking ON there website (AliExpress) I seen a smal airplain moving to my location . But on the date when I was suppose to receive my package the small airplain stopped? Still when I check DHL tracking # it doesn’t work ? The seller wanted me to wait on the last day to file a dispute ??? Really!!! I opened a dispute with AliExpress and did receive a full refund ! But did my shipment ever leave or was that a scam and the seller was hoping I wouldn’t open a dispute in the AliExpress 30 day time frame ???”

Helpful Report

Posted 6 years ago

“Its 90 days already and apparently my items have not even arrived in the Country yet?”

Helpful Report

Posted 6 years ago

“I have had not solved issues with them and won't buy there any more.”

Helpful Report

Posted 7 years ago

“Envío lento y productos de mala calidad”

Helpful Report

Posted 7 years ago

“I was not satisfied. Slow delivery. Item which I bought was bad copy of sports shoes. Like I said, I was not satisfied.”

Helpful Report

Posted 7 years ago

“Delivery info was very poor. Also delivery date was too long. And product was not good quality as it described. Regards”

Helpful Report

Posted 7 years ago

“They have great products it delivery takes very long (comes from china). You can buy wholesales but sometimes the wholesale prices for items are quite annoying as for example if I want to have 20 pieces of scarfs, the seller won't allow it as it states 50 scarfs for £50. So you can't really negotiate with seller and that is not great at all!”

Helpful Report

Posted 7 years ago

“qualidade e tempo de entrega”

Helpful Report

Posted 7 years ago

Aliexpress is rated 1.4 based on 3,281 reviews