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Aliexpress Reviews

1.4 Rating 3,121 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,121 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 17th January 2025
Jay
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 13th January 2025
Sam Sami
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
624
Anonymous
Anonymous  // 01/01/2019
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Helpful Report
Posted 6 years ago
Very poor Login
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Posted 6 years ago
I love Ali Express! the prices are great, shipping is as fast as it can be coming from so far and you can find anything!
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Posted 6 years ago
Gute Auswahl und super Preis sowie einfache Handhabung immer zu empfehlen
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Posted 6 years ago
Never received item or refund. When I started a dispute they offered a refund through PayPal, but only if I cancelled the dispute. When I informed them I didn't have a PayPal acct. and that I wanted the refund to my credit card and once I received the refund I would cancel the dispute, all conversations stopped! So, never recd item or refund! Rip-off Company...Don't trust them!!
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Posted 6 years ago
Never received my package or money back
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Posted 6 years ago
I order beads for bracelet making and so far the price is great and I haven't been disappointed. Might take a bit longer from China, however no complaints so far. The prices are amazing.
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Posted 6 years ago
Update: I bought a ROBLOX book bag for my son and it’s been not even a month and the zippers broke off. It was only 14.88,but he should of at least got more then a month out of it. Don’t buy from them! They are not reliable and a lot of people get ripped off by theses scammers. I will never ever order from this company.
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Posted 6 years ago
Items arrive on time and in good condition. Reasonably priced and good products.
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Posted 6 years ago
I have recieved several items that are damaged, or not as advertised or have a horrible odour but the sellers won’t give me my money back. AliExpress jumps in when you dispute but they almost always side with the seller.
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Posted 6 years ago
Brilliant
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Posted 6 years ago
ABSOSAVINGS charged twice along with item price. First time, Order #: 94015610882884I. It costs me very expensive around PKR: 6,977.25. I have assumed that Ali Express is not more safe to order online.
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Posted 6 years ago
Very customer related company just as good if not better than Amazon great products at unbelievable prices if your willing to wait for your order, loads of offers and incentives to shop would highly recommend.
Helpful Report
Posted 6 years ago
Useless chat service, poor apps, terrible rude seller. One month already the purchase had been nade but no shipping at all. Even chat customers service is useless as they even can take control over fraud seller. AliExpress is SCAM. Don’t buy anything hight chance of loosing money n time. Go for ebay- more secure.
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Posted 6 years ago
Great web for shopping got new phone for fraction price, delivery time is ok, as coming from chaina. Got quick response to my email inquiry.
Helpful Report
Posted 6 years ago
This company promised via email and chat to refund me $20 and they lied. I spent over six hours for one month and a half over numerous chats to get the $20 refund they owed me and they lied.They kept telling me they were going to refund me and they have not. NEVER DO BUSINESS WITH THIS LYING SCAMING COMPANY. I also reported them to the better business bureau. I have photo proof of their agreement.
Helpful Report
Posted 6 years ago
Terrible website for buyer protection; straight-up lied on the website. It's been over 2 months since I've ordered and the delivery still hasn't come. Dispute denied (says it's already in the country); wasted £150.
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Posted 6 years ago
Aware!!! Fraud. They send items that do not work or maybe even used ones knowing that the return shipping is more expensive than the price you payed for the item. Do not trust them. After weeks of negotiation they even did not send promised 50% of refund. Communication with aliexpress did nothing.
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Posted 6 years ago
La mayoria de los productos han sido aceptables. La verdad, es que algunos productos no han llegado y he tenido que abrir disputa. Al abrir varias disputas me han cancelado la cuenta. Lamentable. Al hablar con ellos me dicen que espere a un email que nunca llega.
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Posted 6 years ago
I bought a Brazilian bundle hair and I am very happy to say that the delivery was quick and the order was perfect. I am also happy about the communication, they update every move. Will definitely order again.
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Posted 6 years ago
Aliexpress is rated 1.4 based on 3,121 reviews