Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,994 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 2,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I buy for resale and have done over 100 orders with AE sellers, some quite large, over the last several years. You must be careful with new sellers and read customer reviews carefully. There are scammers but I have had no serious trouble. Every order has arrived eventually. All are packed well. A few lemons but most all good. It's a valuable resource for me.”

Helpful Report

Posted 1 year ago

“weeks for a package to get delivered, I was given an estimated delivery time and it never came, I contacted the seller and only when I contacted the seller, he told me the item was out of stock, if an item is out of stock how is it in the middle of delivery, what exactly is being sent if its out of stock??to me that means it was never sent out and you had a customer waiting more than a month without any communication,I shouldn't have to contact the seller if my package is late , I contacted customer service and they were no help at all they kept saying I'm just customer service I'm not the seller, I asked to just be refunded and I'm still getting the runaround”

Helpful Report

Posted 1 year ago

“Bought a couple of different items from different sellers. Aliexpress put them in two packages only and send me a track and trace. TT shows delivered and signed for. Never gotten anything, even though I have been home all day, AND talked to the postman, because he gave me mail from former resident. One of the sellers ended up sending a link for package id (link wasnt functional) and a contact nr for the carrier (tlf nr was outdated, and out of use for over a year). This is clearly a scam.”

Helpful Report

Posted 1 year ago

“Scammers. Pure and simple. And the worst customer service ever. Someone has opened a fake account under my name and sends me fake packages for 6 months. Contacted them several times and they do nothing. I get 5-10 packages - all fake every week. They do not respond and do nothing. I can't order anything online because if i do, i will need to go to the post office every day to collect their fake packages. Go do your shopping online in other websites! Date of experience: May 11, 2023”

Helpful Report

Posted 1 year ago

“Ordered something cheap - fake gems - to see if this company is legit. The gems never arrived after a month and a half of waiting. Asked for a refund which was never given. This is a scam company, do not give them any money!”

Helpful Report

Posted 1 year ago

“Used it for years for purchasing items for resale and components for manufacturing. In the past 1/3 of the items either didn’t arrive, arrived damaged, or they sent the wrong item. Recently it’s more like 90%. They have a 100% satisfaction and no hassle return policy, however no matter how much documentation I send, they almost always deny it saying I didn’t provide enough information. When they approve it, they want me to pay to send the item back to china - which costs a huge amount I started just filing disputes on my credit card, so AliExpress just cancelled my account Also, we are non-taxed and they still charge sakes tax, even though a foreign entity is not required to remit US sales taxes Most of it is a scam”

Helpful Report

Posted 1 year ago

“Very bad experience with over 5 items I bought from them. Bad follow up. Heard to get a return”

Helpful Report

Posted 1 year ago

“1, jacket came in wrong size, they asked me to post item back that cost me AUD48, i did n they confirm receipt of returned item n aliexpress said they will contact seller regarding organising refund, seller said the contacted aliexpress for refund, followed this up for three months, nothing, happen, lost $142 for the jacket plus $48 postage, so frustrated. 2. ordered a shopping trolley cost $15. open a dispute and aliexpress requests me to post back item, cost is Aud45 for sending item back, need to pay first and request/beg for refund. just too hard, not worth it, easier to cancel my account and never buy from them again, Temu and wish site has a much better refund process. mind you”

Helpful Report

Posted 1 year ago

“Ali Express customer service is appalling..My account had been hacked twice,i had to contact my bank and go through the process of waiting for a new card and changing details on everything.They tell you they will send you an email within 24 hours,don't fall for this as they most definitely do not,you have to keep contacting them.To top it off,(even after sending screen shots) I was greeted with a very rude person called Monica who seemed to think that answering everything with the word "Thanks" was suffice enough..when i told her that she was rude she then answered "thanks with a smiley face emoji" They have no complaints department or email for contact so impossible to get anything done through them.. i would avoid this site like the plague..No help whatsoever..”

Helpful Report

Posted 1 year ago

“Bait and switch Watch out for Shop1102244588 Store , they show one product and you will end up getting something else in the post. Very disappointed with Ali expressed hands off approach, it is not well organized as Ebay”

Aliexpress 1 star review on 17th April 2023

Helpful Report

Posted 1 year ago

“There customer service is very poor there is no way to return the item or to get a refund. My seller himself closed the dispute without proper resolution and Ali express was again asking me to check with seller who not understanding the problem. I will recommend not to buy from this site, in case some faulty or not required item arrives you will not get proper entertainment and you end up loosing your hard earned money.”

Helpful Report

Posted 1 year ago

“I bought from AliExpress before and have had successful and few unsuccessful purchases where they gave me someone else's tracking # or my product was defective. I always got refunds for those times. But this one time, I bought from the vendor World Pet Supplies Store on Dec 26, 2022. They have a timeline when the order should be delivered which was March 11th 2023 and the order will automatically say it was received if I don't. Before that, I kept contacting the seller because the tracking info kept showing the last update being Jan 19th 2023 and it had not changed since. I opened the dispute and the seller refused to refund even though when you order with them. It says, right near the Sellers name there is a tiny icon when you hover over it, it says, it will refund you with 75 days if you do not receive your order or if it is not as described. It is something they did not stand by. They said it arrived successfully in Canada and it is not their fault that the package is lost. Yes, it is their responsibility if you did not receive your order. I showed AliExpress my tracking to show it was not delivered. AliEpress Dispute said, that was not enough evidence. Really? What other evidence do I need to give to show you I did not receive the product? I disputed the dispute and they said evidence was not enough. The seller is disgusting. Do NOT rrust this vendor World Pet Supplies Store. Go to someone else. They will not care if you did not receive your order. They will say it is not their responsibility once it arrives in your home country. Your home country is not your personal home address. It is April 12th 2023 and I still did not get my order or a refund from them directly and they have my money. Very Very Sad. They have only been selling since November 2022.”

Helpful Report

Posted 1 year ago

“I have ordered 4 items thr Aliexpress by 4 different suppliers. Its been 4 months and according to them its delivered. Tracking it once thru customs in own country impossible. Suppliers not getting back to you. Taking your money because to them its delivered. Delivery time also way longer than said so its taken almost 4 months for me to realise its never going to come although their systems said its delivered. Be aware...its easy easy to order and pay but after that its trouble and never see the products or money again.”

Helpful Report

Posted 1 year ago

“I bought 6 items and had problem with 3, one was the wrong item shipped, another was just cancelled by the seller without notice, and the last one asked for more money after paying the price in the listing, which I refused and requested the cancellation of the transaction. For all these 3 times I had issues getting my money back, and I still didn't get it all, just partially. Customer service seems to be, either fooling you, or not very competent, but unable to take care of issues. I filed a formal complaint about this website, it's terrible.”

Helpful Report

Posted 1 year ago

“DO NOT BUY ANYTHING FROM ALIEXPRESS, I NEVER RECEIVED THE ITEMS I BOUGHT AND I LOST 900.00 THEY SAID THERE IS NO REFUND, BE AWARE THEIR POLICIES ARE NO REFUND EVRN IF THE SELLER DOESN'T SEND YOU THE PACKAGE. AVOID BUYING HERE AT ALL COST 😢”

Helpful Report

Posted 1 year ago

“Made some orders and AliExpress decided to combine four orders into one. When the package arrived only 3 out of 4 orders were inside it and there was a fourth one that I knew nothing about. I contacted AliExpress and the seller about it and requested a refund since I don't believe that the bag will arrive if it was meant to be inside the combined package. Seller provided proof that they had shipped it originally and I believe them but then AliExpress requested my proof and although I sent pictures of the combined packaging, the unknown package and it's contents they said that it is not proof enough. How can I send proof of something that I don't have? Show my empty hands? I requested information that the order was put in the combined package in the first place and how come I received some random package inside it instead but got no answer regarding my questions and refund request was just bluntly denied. Horrible experience, no actual support from AliExpress, I just got rolled over by a corpo train. I have been a customer for ~10 years but I guess it's time to go back to eBay again for most of my shopping. Edit: Their last response (none of my questions answered and no info how to provide better "proof"): "We are regret to inform that your appeal request was closed. Regarding this request, we have carefully revisited all the proof provided, including the newly updated proof (remark - sent them our postal service's tracking info or lack thereof) and found that the proof is not effective enough to prove your claim. And now this request has exceeded the AliExpress protection period."”

Helpful Report

Posted 1 year ago

“I am very disappointed my order from Aliexpress. They don’t refund items that you’re not satisfied with or that fit. They mislabel the sizes and then you’re stuck with something you don’t want. They don’t care about refund money. If you’re going to sell underwear to the people in the United States of America, you cannot mislabel them. I bought underwear’s from Aliexpress for my husband and they don’t come true to size and you refused my refund. This leaves a very negative impression of aliExpress and I am canceling my account and I would leave reviews on every possible review portal so that other customers do not experience what I experienced.”

Helpful Report

Posted 1 year ago

“In my opinion it is very risky to buy anything by Ali Express. I payed for an item, but did not receive it. Aliexpress opinion that they do not give back refund since the item arrived to my country, but I did not receive it, not information about, no tracking number inside my country. Aliexpress opinion I have to ask the shipping company. In my answer I asked AliExpress to tell whicj shipping company, since there are a lots of them. Also asked them to tell me some inforamtion I might provide to the shipping company. Aliexpress closed my request without answering my question. This was not fair. I pay for nothing and Aliexpress supports something like a band of thieves. I will do my best to lett the whole world know about my stroy. I ll not give up.”

Helpful Report

Posted 1 year ago

“I ordered a product two months ago. The seller tells me that he cannot send it to me. He suggests that I accept delivery, leave a positive review, and then return the product with the excuse that I don't like it. I did not accept and asked for a letter of the money. But they don't return them to me because you have a fake shipment number that I'm waiting to receive... I'm attaching two photos with the shipment number that still comes after two months...”

Aliexpress 1 star review on 1st April 2023

Helpful Report

Posted 1 year ago

“AliExpress is a cheater, they refused to send me what I bought. I bought a 200x230 cm blanket and they sent me a small size one. They refused to send me the right one .I escalated, but no use. Don't buy anything from CCP they are thieves”

Helpful Report

Posted 1 year ago

Aliexpress is rated 1.4 based on 2,994 reviews