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Aliexpress Reviews

1.4 Rating 3,119 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,119 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 17th January 2025
Jay
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 13th January 2025
Sam Sami
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
624
Anonymous
Anonymous  // 01/01/2019
I fell for a "Great" aliexpress sale and received cupons and stuff, wow.. so after I didn't buy from aliexpress for maybe two years because of their poor customer support, well it was a mistake... again.. I ordered the xiaomi air capsule earphones which in its original form, a great pair of earphones, the price was maybe $7 lower than the local xiaomi shop but what I received in the mail was not worth even 1 cent, a clearly fake, terrible build quality, sound comes out so low and the sound is really bad (In the dispute they complained that I did not make a video of the bad sound.. ridicules!!)tinny/midi dominant that gives a very cheap feeling to it, I took it to the shop to discover that it should have come in an original carton box and should look totally different in build quality and I already knew that the original has a very good sound (I ended up buying a pair from the local xiaomi shop and I love it). What we see here is Fraud! a seller being advertised by aliexpress sends garbage to the customer and then you need to open a dispute and wait and waste your time so people just give up and that way they are sending you counterfeit or defective products and then in the dispute they offer you half the price!!! SO YOU PAY FOR A NON USABLE FAKE GARBAGE but just half the price so they feel like they resolved it, don't buy there, other platforms are better and take care of you, I like ebay, banggood, geekbuy because they respect their customers and assure that we are safe, I don't feel safe with Aliexpress!! Oh, the xiaomi shop confirmed that this is not a genuine item but Aliexpress said that the seller showed them proof that it is original haha (look at the photos). I would like to say to Aliexpress: When someone received an open packages with a broken item, this is fraud and offering me to send it back to the seller on my expense (Which cost more then the whole deal) shows that you are just motivating your sellers to drop their garbage that worth nothing for half the price of an original. I will never but from Aliexpress and AliBaba no more, that was one chance too many, you can keep our money but we will make sure that everyone knows that you are a sellers market promoting fraud and garbage dumping. I'm still waiting for maybe 20 parcels from them (got carried away haha) but after that I will close my account.
Helpful Report
Posted 5 years ago
Never received product
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Posted 5 years ago
Bought top brand, was shipped used generic with no attachment. They want me to pay for shipping, which is $60 on a $70 product. DO NOT USE! Total scam!
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Posted 5 years ago
I have been sent used, generic, and incomplete versions of what I purchased, and Aliexpress will do nothing but make empty promises of a refund. If you dispute a purchase, they will make you pay return shipping, even if the vendor sent a phony item! Do not use! Total scam.
Helpful Report
Posted 5 years ago
I had one item delivered broken. Another one was cancelled during shipment. Another one says delivered but I have not received it. Still waiting on others. The seller who said delivered but I never received I can't figure out how to contact them. It has not been a good experience. I will not order again.
Helpful Report
Posted 5 years ago
DONT BUY FROM THEM. THEY JUST SCAM. LOW QUALITY PRODUCTS. MAKE YOU PAY FOR RETURN AND KEEP YOU WAITING TO GET YOUR MONEY BACK 30 DAYS. BUYERS ARE NOT PROTECTED. THEY PROTECT SELLERS ONLY AND IGNORE BUYERS
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Posted 5 years ago
I ordered to SHOP2961144 STORE a digital thermometer and never send it to me i ask for refund but they never reply...
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Posted 5 years ago
If I can give this company zero stars I would but there is no option to select big fat zero rating. Ordered 8 vests for my hubby who is 5”10 and pretty slim who normally wears size large in clothing. Now knowing from reviews that these vests fit smaller we ordered XXL. Received the items to find out they all fit small. Joke😩. Contacted ali express via email to voice my concerns about the items and there resoonse”pls give to a family member or friend’’. What! Why would I do that. I just spent close to 200$ to give it to a friend I don’t think so. Then they go on to say it’s not their fault!!! So who’s fault is it ? Mine? I will never order from this company ever again. Buyer BEWARE!!! What you see is not what you get!!!! :(((( unhappy customer I will only be buying from Amazon. They truly stand behind their products/ items and never give a hard time returning or issuing a refund.
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Posted 5 years ago
Some Sellers are very good...while some are just out to get your money! BEWARE OF THESE Sellers Watch out for sellers like HILIFE Houseware Store LHY Healthy Store Shop 364252 store Gootrades Official Store They will never refund your money nor will they ship the order. BEWARE!!! I NEVER GOR MY ITEMS DELIVERED AND THEY WON'T REFUND MY MONEY TOO EVEN AFTER SEVERAL ATTEMPTS!!!
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Posted 5 years ago
Total scam, do not buy. You will be lucky if you even get what you ordered, I had to report them to my credit card company for fraud.
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Posted 5 years ago
Do not order from this website they may be cheaper but they are not accurate or honest they will send you the wrong product or a broken product and just how on earth to try to get your money back do not use this website if you like getting what you ordered were you like getting Products that are actually what they say they are or that actually work you can never get to anyone on the phone they take forever to respond to your messages and they always side with the vendor Amazon is 100 times better and not that much more expensive it might be different in other countries but in America you should never buy from AliExpress it is total trash. Everything about this website is garbage including the product sometimes I ordered for hoodies Marvel comic hoodies for my son and I wind it up getting more boxes with dirty T-shirts and trash in it this website is complete and Autre bull poop do not I repeat do not order from this website maybe one day they will make it better or American customers but at this point and for the last year it is horrible whoever started runs and designed this site needs to be banned from business for the rest of existence if you’re willing to take the risk please realize you will take a loss you are better off buying a lottery ticket your chances probably will be better in getting what you want !
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Posted 5 years ago
3 of my items does not reach me till now..tracking number says its still in transit
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Posted 5 years ago
Tried to buy shoes. Entered payment 3 times, got payment error messages. So far so good. Then I notice a $5 charge on my credit card. Not so good anymore. Someone call the police.
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Posted 5 years ago
The most stupid e-shop ever. From ordered 6 items, one I did not get completely and the other did not correspond with the ordered goods. The supplier did not admit his fault, did not get money back. Shortly AliExpress never again!!!
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Posted 5 years ago
Well I have yet to receive my package, it has been 2.5 months. I get that it’s from China but it said it arrived in San Francisco on Valentine’s Day and that was over a month ago... I started the order on January 18th and it is March 31st with no sight of package. I have emailed the company multiple times with a general response of “what would you like us to do as a solution” we’ll I WANT MY PACKAGE! I spent $50+ on this order. I reordered on Amazon this week and the package has already been shipped and sent. This service is ridiculous and I’m praying you read these many terrible comments before you order from this website. I hope this website gets disbanded but I doubt it will. Please heed the highest caution with this site. Also, I inputted the wrong email when starting up my account and there’s no way for me to fix it/change it. There’s little to no customer service from the site or supplier.
Helpful Report
Posted 5 years ago
The same day I placed my order of $5 there was a fraud purchase on my account for $2,500. There is no way to tell definitely if it was from this site, but I've never had fraud on my card before, and the first time I do it's the same day I make a purchase from this site. Do not trust. I canceled my original order as soon as I saw the fraud.
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Posted 5 years ago
DO NOT GIVE YOUR PAYMENT/PERSONAL INFORMATION ON THIS WEBSITE AS ALL INFORMATION COULD BE SOLD TO THIRD PARTIES/NOT LIMITED TO UNAUTHORIZED CHARGES etc..
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Posted 5 years ago
Horrible seller! Horrible customer services! Do not buy anything from this site. I’ve never received my order. My order was ship and was delivered in Nashville, Tennessee, I live in Houston, Texas. When I explained that to the customer services. I was told, I have to wait for 5days for the seller feedback. I haven’t heard anything from the seller. When the 5 day arrived, I’ve contact customer services again. I was told that I have to wait 20 Day for a full refund!!!!!! What a ripoff!!! Save your money and go somewhere else! They are good to take your hard earned money.
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Posted 5 years ago
I received broken headphones. Not working from the very start. They refused refund. Never again they will see my money
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Posted 5 years ago
I placed an order on aliexpress and paid $319 which is a huge amount. The same day I was informed that the product was out of stock. If the product was out of stock why did they taken payment and not mentioned on their site about non-availability of product, even when I visited the site before placing the order there it was mentioned that 58 pieces are available due to which I ordered that. Then I canceled the order by giving the reason as "PRODUCT IS OUT OF STOCK" but the seller didn't confirm it and I have to wait for 10 days to close my order and after my order was closed, I waited for 5 days to get my money back. After getting my money back I ordered again the same product from other seller and paid $319 and again faced the same problem that the product was out of stock but on site, it was showing 981 pieces available. Now, again I have to wait for 15-20 days to get my money back. I recommend everyone not to buy goods from this site because you will not be sure of getting the product also after paying money. After paying money they will inform you that the product is out of stock and you have to wait for 15-20 days to get your money back. So please don't let them play with your money because your money is valuable. Don't take the risk and use other sites instead of ALIEXPRESS PLEASE. This site also not deserves 1 star, negative stars are more appropriate.
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Posted 5 years ago
Aliexpress is rated 1.4 based on 3,119 reviews