Login
Start Free Trial Are you a business?? Click Here

Aliexpress Reviews

1.4 Rating 3,119 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,119 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Aliexpress 1 star review on 17th January 2025
Jay
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 13th January 2025
Sam Sami
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
624
Anonymous
Anonymous  // 01/01/2019
Can't put no star or I would. Shipped non working product the return address knowing that international shipping costs are more that the product is worth. No tech support, no return emails to answer questions. Beware, not spend your money here.
Helpful Report
Posted 5 years ago
So happy that I read the review first. I was planning on order 1000.00 worth of stuff for my business. While reading the reviews I had this bad feeling. Thank to all of the review I won't be dealing with this company. Thank guys Debbie
Helpful Report
Posted 5 years ago
ABSOLUTE SCAM - DO NOT BUY EXPENSIVE ITEMS FROM HERE. THEIR BUYER PROTECTION BLAH BLAH BLAH IS JUST A LIE. I'VE LOST 600 DOLLARS BUYING A FAULTY ELECTRICAL ITEM THAT CANNOT BE USED IN ANY WAY. THEIR CS IS BOTS, THEY TELL YOU ALL THE KIND WORDS, BUT IN THE END THEY ARE JUST BOTS. I TRIED TO RESOLVE THE ISSUE WITH ALIEXPRESS BY SPEAKING TO THEIR 'KIND' BOTS DOZENS OF TIMES. IN THE END, THEIR CS IS JUST A WASTE OF TIME. I LOST 600 DOLLARS FOR A PRODUCT THAT I CANNOT USE. DON'T TRUST THESE CHINESE SELLERS WHO SAY THEY HAVE THE BUYER PROTECTION, WARRANTY ETC. THEY DON'T ACTUALLY PROVIDE ANY PROTECTION NOR WARRANTY WHATSOEVER. LOW CHINESE STANDARDS, LOW BUSINESS ETHICS. NOT FIT FOR GLOBAL TRADE - DO NOT BE FOOLED, DO NOT USE ALIEXPRESS.
Helpful Report
Posted 5 years ago
Don’t deliver your order just say it was delivered no signature obvs never sent. Opened a dispute waste of time it’s just automated rip off company
Helpful Report
Posted 5 years ago
Horrible service. No number to talk to a human. Chatting with bots that end session for no reason! Can't get my issue resolved. Stay Away!!!! Definitely not worth it!!!
Helpful Report
Posted 5 years ago
I ordered 30 bottle lights and only received 10. I have tried to renew my password so I can send feedback directly but verification code makes no sense! Please check my order and send the other 20
Helpful Report
Posted 5 years ago
Paid but did not receive my item There is no way to recover your money it's a total con. Avoid at all costs!!!
Helpful Report
Posted 5 years ago
ordered 4 products two month ago .received only two, that also after one month. Didn't received the other two products still yet. This is my second buy and earlier also same thing happened.
Helpful Report
Posted 5 years ago
Ordered months ago, item stuck in China, will never use AliExpress again.
Helpful Report
Posted 5 years ago
After reading the reviews, I guess I am lucky to have gotten my order after waiting for two months. Can everyone who has written a review get the word out on every social media site and maybe people won’t buy from this company and they will be shut down!
Helpful Report
Posted 5 years ago
Please save yourself some time and do not use this company. It took two months for my order to get here and it was completely in the wrong color. I am going to put this company out all over social media to whoever will read it just so they will not waste their money. By reading other reviews, I obviously am not the only one who is dissatisfied.
Helpful Report
Posted 5 years ago
I ordered an afrocentric dress thru Ali Express and was dissatisfied with the product. I made several attempts to get my money back and to return the merchandise. No one ever communicated with me. I ended up throwing away the product along with my money. I would never recommend using Ali Express for anything!!!!
Helpful Report
Posted 5 years ago
If something goes wrong with your order, there is no assistance to solve the problem and if their vendors continually fail to complete orders they should not offer there merchandise.
Helpful Report
Posted 5 years ago
The AliExpress website is very buggy. The site is garbage and I cannot recommend it. I paid for my orders with AMEX and got error messages saying the payments were unsuccessful. I then went to the Orders page and saw that my two orders showed "Extended processing time" of over a week (in addition to the long shipping time). So I canceled the orders and received an email from AliExpress confirming that the orders have been cancelled. I then ordered the same items again but from different Sellers and those payments by AMEX are successful. But then the very next day I got a message from the Seller on the original order that was cancelled, saying that the item has been shipped! What a !($#@ mess, AliExpress.
Helpful Report
Posted 5 years ago
FRAUD! Never received my item! Can't reset my password to check on order. LIVE chat is an automated computer response - NO HELP! I can't even dispute my order because I can't get a hold of ANYONE! SO ANGRY! SO FRUSTRATED! DON'T SHOP ON THIS SITE!
Helpful Report
Posted 5 years ago
Never got my item after MONTHS OF WAITING! They say I did which is a LIE! This company is crooked and should be shut down!!!!
Helpful Report
Posted 5 years ago
Bought a grill for my car seller miss sold it doesn't fit my car even though it was advertised as it should, seller admitted theres two sizes but dont advertise that on the advert and aliexpress buyer protection is useless they dont protect you just fob you off week after week saying you will get your money back but you never do. Useless company will never use them again. Sellers can just advertise everything fit your car and you never will get your money back if it dont. Easy con website.
Helpful Report
Posted 5 years ago
I could not log in to my account. The log in window kept asking for Verification number after I put my password in. I had to circumvent to finally be on the site, my order is not there. I paid and received an email in Malaysian, and Chinese!!! Thanks to Google translate, it said 24 hours to check payment before seller ships item. When click on Complaints, it takes me to a another seller page. I went to the seller site to read reviews. I could not access to review. Everything is shady and disorganized. Stay away from this site.
Helpful Report
Posted 5 years ago
Don’t buy from them they are all thieves and liars
Helpful Report
Posted 5 years ago
I have a one-time purchasing experience there and also my first time. If I have a chance I won't buy there anymore. I placed an order (cell phone)and paid by my credit card but I changed my mind roughly 15 minutes later then I canceled my order. But I have to wait for seller approve my request. 1 day after, the seller had no response then I chat to Ali service member which always said they will deal with and nothing I should worry about. After that, I chatted with Ali service member for 5 days, nothing change, that was total waste my time. each Ali service member said they will write an official letter to the seller but didn't work which means Ali vendor control ability is so bad. the 2'nd thing is Ali service member always say the same you are the first priority for them but don't rely on them. If you really want to buy things there, don't make mistakes and only follow the process.
Helpful Report
Posted 5 years ago
Aliexpress is rated 1.4 based on 3,119 reviews