Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Пока шёл спор и перепись между покупателем и продовцом, Aliexpress односторонно решил - никакого возврата денег. Результат - ни денег, ни товара. Болше Aliexpress не желает отвечать на эту проблему.”

Helpful Report

Posted 4 years ago

“Absolutely horrible. They protect the seller for 90 days. Your order is in limbo. You catch the seller lying to you by message and they tell you that you can't do anything for 90 days. What a joke. I think post covid some are going under but trying to hold onto your cash for the 90 days. They said it had shipped and left yet DHL confirms it has yet to be dropped off. Absolutely joke. Told customer service that I have prove of their lies and they said nothing they can do about it for 90 days. AVOID AVOID AVOID - especially post covid.”

Helpful Report

Posted 4 years ago

“I ordered a few small things a couple of months ago from different vendors on AliExpress. It was my first time ordering from that website. I have received zero items. I find it hard to believe the I was sent an email saying “bad news” your protection period is over. There is no tracking information when you click on track item. The whole thing sounds like a scam. Trying to contact customer service on the site just brings you to a page that says track item, with no tracking information. I hope they go out of business soon. I understand some things can take a couple months or more to arrive from China. Whether on Ebay or Amazon, the item still arrives and there is no “bad news” so sad email to tell you you’re screwed.”

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Posted 4 years ago

“I placed an order from them on March 12th (today is June 21st) and my package has not arrived yet. I've gotten several emails over the past few months saying "good news! your package is on the way" then nothing came.. twice this week I got emails saying "bad news, you didnt confirm your order so now it's canceled" .... I'm sorry, what? It was just two little bracelets so I decided months ago I didn't care about them anymore.. but what an awful company to take over 3 months and not keep up with customer service. NO. THANKS.”

Helpful Report

Posted 4 years ago

“Stay away from Aliexpress and EAM… Stay away from Aliexpress and EAM Official Store, been scammed by this store and after 4! times contacting the customer service they still have done nothing and now you cant contact them at all”

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Posted 4 years ago

“My order didn't arrive after 5 months 👌🏼.”

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Posted 4 years ago

“I placed an order from Aliexpress last year. I has been waiting for months and then found the order was cancelled without telling me! I got the refund so I place another order 7 weeks ago., still waiting.( I really shouldn't order again after bad experience last year but I chose to try it again. ) I tried to find out where is my parcel. Online tracking update was up to 6 weeks ago. Messaged online customer service a couple of times but no response! Wasting time! Never ever use it anymore. Not recommend at all.”

Helpful Report

Posted 4 years ago

“I ordered 2 of the same item, four months later. Didn’t arrive. I contacted the seller asking for a refund. She claims she sent another one, although I never received a tracking number or a protection plan date. Waited again and nothing arrived. Contacted seller again requesting a refund and was told she already posted another. She refused to issue a refund so I filed a dispute. I was refunded only for one item. There is no way for me to contact them and I don’t think they even have a customer service as every time I would try, nothing would go though. To top things off seller contacted me requesting I give her a 5 star rating!! Thieves, stole my money.”

Helpful Report

Posted 4 years ago

“Still hasn’t delivered after 2 months and no refund either”

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Posted 4 years ago

“No items, no refund, no communications from seller AND extra charges on my credit card. I will not ever buy again from Aliexpress.”

Helpful Report

Posted 4 years ago

“Very very bad, items that do not arrive are not refunded. don't buy from them”

Helpful Report

Posted 4 years ago

“-Uses 50cent army to write positive lies about there website -Let Chinese suppliers send defective stuff after 30 Days so you cant get a refund -Their system changes your password without permission then will not except reset password -Cannot get in touch with help without logging in, so no help if cant login”

Helpful Report

Posted 4 years ago

“I would leave no stars but I couldn't I waited 3 months to get my order and never did and when I email them they say I needed to pay attention more to the tracking when I did. I will never order from here again I never received my order or the money back for it please go somewhere else and find what u need.”

Helpful Report

Posted 4 years ago

“I used to order products from Aliexpress but now on I will BOYCOTT MADE IN CHINA products”

Aliexpress 1 star review on 18th June 2020

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Posted 4 years ago

“I have been buying many items from AliExpress My experiences have been mostly good BUT lately I’ve open disputes but still they say I’ve received the items .... let along that it has been taking 3-4 months to even get information- If I don’t get answers soon I’ll never buy again from AliExpress Maurice C Australia”

Helpful Report

Posted 4 years ago

“i am only giving them 1 star because its the lowest...do not buy off this company... i have bought 16 packages over 4 mths and i have only recieved 4... postage has been taking 4 mths and counting... when i open a dispute they tell me its my fault as i have not checked for it... but im telling them i have tried all avenues... this is what they sent to me.....Please pay more attention to the tracking information. If the package arrive at the delivery office, please contact post office to pick up in time. Buyer should be responsible for any consequences of failure to collect items in time. this place is full of scammers... they collect money and dont care ... they have also shut down their help operator chat so we cannot get help.... its just a bot that takes us around in circles.... pathetic aliex express... worst company ever”

Helpful Report

Posted 4 years ago

“Hi there! It is more than 90 days since I bought the item. The item hasn`t arrived.The seller independently extended the protection period of the buyer. Track information hasn`t been changed since March. Support offers me to wait.90 day bayer protection fakе.”

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Posted 4 years ago

“worst customer service ever. really a scam. They dont want to give my money back, I didnt received the product and I lost my money, Bad deal. Avoid This platform”

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Posted 4 years ago

“YOU WILL LOSE YOUR MONEY - DO NOT BUY FROM ALIEXPRESS I spent nearly £50 on an order (AliExpress, for your information Order ID: 8012286122729575, not that you care!!), goods were never delivered. After several weeks later, I cancelled the order and raised a dispute. The dispute was finished and no refund has been given. WHY???? I have not received the goods and the seller has kept my money. ALIEXPRESS AND THE VENDOR ARE THIEVES!!!!!”

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Posted 4 years ago

“I have been waiting 2 months for my order.... they said they sent the refund on my dispute but when I look in my bank account the money never went on my card. This is horrible they have stolen close to 100$ from me!!! I cant semm to speak to any customer service. Poorly run website.”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,000 reviews