Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,107 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 13th January 2025

Sam Sami

Aliexpress 1 star review on 12th January 2025

Graeme

621

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stupid shop , you order items and afer six months they refund you maybe yes or half the amount and as if theses months never occured . Can’t they know from the beggining that they won’t be able to deliver theses stupid item ?????and if you want to talk to someone , don’t even bother , there is a robot that will frustrate you,.”

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Posted 4 years ago

“No buyer protection. Much better off using Ebay and Paypal.”

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Posted 4 years ago

“These guys are crooks. They use some cheap mail service that takes 3- 4 months to get here. In the process most goods get damaged and are returned to the country of origin. They expect you to provide evidence that the item has been returned when they can clearly check this themselves. In the end, they get back the item and keep your money. THIEVES!!”

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Posted 4 years ago

“Scam company quite literally When the seller sends you even a fake thing or a fake tracking information they don't check this and won't refund your money happend twice and i won't pay a single dollar in this company anymore Avoid”

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Posted 4 years ago

“I bought something which I never received (order was paced on May 24 and as of August 12 still got nothing - the buyer said over 14-30 days, ok at first but now nop!), started a dispute but never got my money back seriously I call that web site a F* scam !!!!!!!”

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Posted 4 years ago

“Extremely horrible sellers on the platform. Customer service does not exist, don't waste your time and money. Their refund service and buyer protection is a bogus and no one cares about customer. Bought a $4 item, broken in 10 minutes, ask for refund, asked me to take a photo and upload! and then offered to send me discount for future purchases from his store!!!! Are you kidding me?”

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Posted 4 years ago

“Buyer Be aware - DO NOT TRUST ALIEXPRESS - SHOP YOUR LOCAL STORE AND SAVE YOURSELF MONEY AND TIME - Ordered a Capture card, took almost 2 months to receive it - right after I message the seller directly and let them know that the device is not working. They asked me to send them a video & I did - They sent me an instruction to do it based on & I did and the capture card still not working, It took 4-5 days messaging back and forth with the seller and got nowhere, looked like they just dont want to hear me at all and kept telling me the same device in their shop works fine, regardless of faulty device I have, I decided to open a dispute on July 29th to get aliexpress involve & I was asked to provide the same info again over and over and the customer service at Aliexpress was repeating what the seller was saying regardless of the video and info I provided. Today is August 10 (13 days passed since I opened the dispute) and still nothing happened yet.”

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Posted 4 years ago

“I have many issues with site in the last year and i decide to close my account!!The most of the times they ship orders after 6,7 days or more and many of the sellers after you pay they ask you for more money for the shipping.I spoke with their costumer service many times and they say that they will speak with sellers for their bad behavour but they never give them a penalty,nothing at all!!!I think that the owner of this site is the shame think with the sellers!!! Beware of them and stay away there are many reliable site out there!!!”

Aliexpress 1 star review on 10th August 2020

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Posted 4 years ago

“My goods didn't arrive - only to be told that they didn't leave the country origin. The ones that arrived came after 6 months. Generally I can't recommend Aliexpress. Bad bad bad service and experience.”

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Posted 4 years ago

“VERY BAD , FRAUD . RIP-OFF . You will be judged and pay for it .”

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Posted 4 years ago

“Very bad experience .when something gets wrong , you can’t contact anyone . There is only a frustrating robot , that answers automatically . They know what they are doing and when they don’t want to refund, noone can Reach them, even no e.mails are allowed.. This is pure theft and fraud , i wouldn’t recommend it to anyone. I regret i bought things there . I gut lucky sometime , because i received few items , but as i said if you are unlucky , you pay the mistakes , when you have done nothing but paying also the marchandise . They are unfair with their dispute .Compete fraud.”

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Posted 4 years ago

“Never buy from Aliexpress-especially from Tan’s store unless you want to lose your money. I’ m waiting for my orders to be delivered for 3,5 months now . One item has been delivered but damaged, the other item did’t arrive since April. Even though I’ve sent all the evidences, Aliexpress and seller refuses to give me a refund (and they are advertising Money Back guarantee on their site..)”

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Posted 4 years ago

“Do not bother with this site... i order an item and what I got was a different thing and they didn't refund my money. I wanted to send it back and they refused it.”

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Posted 4 years ago

“AliExpress website specifically Sherly Store, doesn't even deserve 1 star. I ordered a guitar part and it never came. After 6 months tracking said it never left the country. They didn't refund me the money for order. Extremely bad experience. AliExpress support tells me that they don't care and that, "I will not get any support form them.” I don't recommend this website. It was my last transaction EVER. Never ever buy any goods from Sherly Store model store and AliExpress. They are irresponsible, insincere and thieves. No customer service. Do not place you trust or your money with this site!”

Helpful Report

Posted 4 years ago

“Been a client on AliExpress since 2014 with over 100 orders. It does take time, the quality is not always top notch, but that's normal. The prices are cheap and aren't exactly the same as the pictures/descriptions. I've bought different things, from clothes to cellphone (and other electronics), to stationary, to kitchenware... had only a few orders that didn't go well.”

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Posted 4 years ago

“To be Frank this website don't even deserve 1 star. I ordered fishing lure on 16/06/2020 but till date 06.08.2020 didn't receive any thing. FULL OF EXCUSES, THEY ONLY SAY WAIT. ..... PLEASE PLEASE PLEASE DON'T BUY ANYTHING ON ALIEXPRESS (INDIA)COMPANY IS FRAUD. BELIEVE ME YOU WILL LOSE MONEY AND TIME. ODDFISHER OFFICIAL STORE ONLY CHEATS PEOPLE AND ALI EXPRESSES TEAM IS HELPLESS. ...... PLEASE BE AWARE OF THIS SCAM SITE ALIEXPRESS”

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Posted 4 years ago

“I have ordered many items from AliExpress. Most arrived, although the waiting time is generally 2-3 months.Warning: some electronics parts are counterfeit, and fail quicky! I ordered a test instrument in April. Still hasn't arrived. I opened a dispute in July, and was told to continue to wait. So I did. Then, I get a message that " the purchase protection has expired....so sad! Out of pocket $122.00. I told them it's my last order!”

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Posted 4 years ago

“I will never order NOTHING again. They didn't refund me the money for order which i made and unacceptable delays for delivery without any informations. UNPROFESSIONAL SITE . DON'T TRUST THEM”

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Posted 4 years ago

“Simply put Aliexpress prioritizes protecting fraudulent sellers over protecting honest customers. Extremely bad experience with a laptop battery that was sold as new original with 2 year guarantee. What i received was a 5 year old battery that arrived damaged and after only 6 months and 75 charging cycles will not charge to more than 45% of its original capacity anymore. The seller simply doesnt respond and Aliexpress support tells me very politely that they don't care and that i will not get any support form them.”

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Posted 4 years ago

“Hi. I had a very bad experience with saler named Shop5874572Store. I bought a t-shirt with impression and I only received a cheap blank t-shirt. I wanted to be refund but AliExpress AND the saler didn't want. Also, AliExpress blocked my cart. So I don't recommand this website. It was my last transaction.”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,107 reviews