Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,001 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use. They have have no intention to send you anything. Just take your money. I hope someone takes these fake business people out.”

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Posted 4 years ago

“I spent over $200 it's been almost 2 months so I filed dispute and they still kept my money. save your money and shop elsewhere. you don't get product and you loose money.”

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Posted 4 years ago

“Aliexpress always sides with the seller. If you are sold a fake item, you lose your money. Do not buy from Aliexpress.”

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Posted 4 years ago

“There are two possibilities why AliExpress is not working 1.) They turned their business process in CHEATING! 2.) They crashed their IT and lost all data. NO DATA SAVING?! NO SECURITY?! BUT KEEPING THE MONEY FOR THE ORDER!!! THE WORST INTERNET SELLING COMPANY EVER!!! DO NOT ORDER! DO NOT LOOSE MONEY!”

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Posted 4 years ago

“cheap and cute”

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Posted 4 years ago

“You have Fraud going on your sites, and refuse to take action. AliExpress not to be trusted for ordering anything. Seller indicate they never shipped the item, however AliExpress site send email that they shipped it and my credit card is charged for it. I open dispute with AliExpress twice, AliExpress site shows tthere do not have any dispute. AliExpress is Pure Fraud. New potential customer be aware, you will wasting lots f your time to chase these issue with them, and at the end you will need to work with your credit company to stop/withdraw the payments.”

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Posted 4 years ago

“I ordered bathroom tissue, 1 pack, and I sax strap. The order went in for 6 of each, immediately billed to my credit card and supposedly shipped even though I tried to cancel the order prior to shipping. DO NOT BUY FROM HERE. I only hope my bank and reverse the charges on these pricks.”

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Posted 4 years ago

“Never use this site. Everythings from china. Shipping is horrible. I had the sellers tracking info that showed my package was never delievered and never even left china but they still sided with seller. Total scam!”

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Posted 4 years ago

“I found these great deals on AliExpress https://a.aliexpress.com/_d8Z4S82 Avoid Game provider store they are ripoffs not honest send you wrong items and then say pay and they’ll send another cheeky fcuk”

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Posted 4 years ago

“If I could give 0 stars I would. It has been 1 month since I ordered and still have not received my item. I will never otfer from here again. I order from wish all the time and have never had to wait as long as I have with this place.”

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Posted 4 years ago

“The delivery is AWFUL , I’ve been waiting almost a month for a package that I’ve ordered the first of the month! It’s ridiculous delivery takes so long.”

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Posted 4 years ago

“The sweater my daughter received wasn't that bad. The quality is decent for the price. The print on the sweater has stayed on and kept it's color after 2 washes, so not bad at all. We received the order 2 and a half weeks. It might have been delayed by the virus going around which is understandable. My daughter loves her new sweater.”

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Posted 4 years ago

“Bad quality of material, customer policy worst than any other online provider, be sure that all the shipment devolution costs will run on customer account. Awfull, a real shame. Keep away from ali baba group!”

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Posted 4 years ago

“Awful experience. It’s been Over two months and I haven’t received any of my packages. They were all scheduled for March, now they are scheduled for the end of April, which will make it 3 and a half months. What a joke. DO NOT BUY FROM THIS SITE”

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Posted 4 years ago

“This is probably the worst place to buy… This is probably the worst place to buy things online. Most of the sellers have low quality products and VERY slow shipping! They also say they have USA warehouses but then ship from China! They also show they have stock and when you order you get a message a week later saying they are out of stock. HORRIBLE AND AVOID”

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Posted 4 years ago

“Guess I'm lucky, I at least received my purchase. T shirt VERY cheap material. Charging anything over $3 is a rip-off. Live & learn. Not again.”

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Posted 4 years ago

“Most of my shipments not received and when I open dispute they told me it shown as completed. Not worthy to pay less and receive nothing 👎🏼👎🏼👎🏼”

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Posted 4 years ago

“I have tried several times to make purchases online with a Visa gift card purchased from Canada Post Corporation to protect myself from online fraud. The Aliexpress payment system generates an immediate error CSC_2200015. Instructs you to contact or try another again. Contact the Canadian Bank that issues the card and they explain that the bank has authorized payment and it is the Aliexpress system that has automatically rejected the payment. The Aliexpress customer service system is a complete waste of time. Service in name only. No way to contact aliexpress to have real issues resolved.”

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Posted 4 years ago

“If I could give this site 0 stars I would, what a waste of time! I had an order that was 50+ days late and I ended up having to cancel it. When I contacted customer service and was told I was talking to an agent it was really just a bot who gave me no real answer to my question. An awful, awful site— this is cautionary, please don't ever use AliExpress for delivery if you actually want to receive the item!”

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Posted 4 years ago

“I kept getting delivery updates saying my order was on its way on time. Then a few days ago I got a update by saying my order was in the United States. Today I get a update saying it should be here by May 4th. There's no person to call or a way to get a refund since the order is "in transit". I might not be living at this address in May. Then what? Who knows what delivery carrier they use. It says ePacket n I tried contacting them n it's in Chinese. So if I'm not at this address, my order gets sent back, I'll either have to wait even a few more months or hassle trying to get a refund. I regret not checking the reviews. Please trust these reviews.”

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Posted 4 years ago

Aliexpress is rated 1.4 based on 3,001 reviews