Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,242 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,242 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 7th March 2025

642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great web for shopping got new phone for fraction price, delivery time is ok, as coming from chaina. Got quick response to my email inquiry.”

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Posted 6 years ago

“I bought a Brazilian bundle hair and I am very happy to say that the delivery was quick and the order was perfect. I am also happy about the communication, they update every move. Will definitely order again.”

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Posted 6 years ago

“Quickly delivery the product more than beautiful and also l received a nice gift.”

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Posted 6 years ago

“Good service, great customer service.”

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Posted 6 years ago

“What i order i always get.great service and good prices”

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Posted 6 years ago

“cheep price”

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Posted 6 years ago

“Easy to use, and the refund system is very user friendly.”

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Posted 6 years ago

“You can find almost anything you are looking for for a very cheap price and adequate quality!”

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Posted 6 years ago

“Great deals with a luck of quality..”

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Posted 6 years ago

“Great service, get item quick”

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Posted 6 years ago

“Excellent in every way.”

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Posted 6 years ago

“My order arrived on time and was just like it was described. All my orders have been that way and I have never been disappointed . Thanks for the great products!”

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Posted 6 years ago

“Every order came on adress where I order it.. In some case product were not as described or it came damaged but the site made great system to protect buyer in every case, even when seller won't to make deal with you, administrator from site where help to solve that problem.. Which is great because I think that coustumer security is one of the most important thing.. And i recomend aliexpres site and mobile aplication to everyone (p.s. price are very low)”

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Posted 6 years ago

“Great place to find almost anything!”

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Posted 6 years ago

“Ordered some great quality items delivered always on time”

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Posted 6 years ago

“Shopping with the on-line Ali Express is a favourite of mine. The vast array of products which can suit every taste, especially mine in "Drones" and unique digital watches, is endless. The prices are extremely pleasing, from a few euro's to high end goods does not reflect in the outstanding quality of the products and with zero or minimal shipping costs, makes shopping a pleasant and exciting experience. The shipping time, all the way from Asia to Ireland is acceptable and any unfortunate problems are dealt with professionally by the customer service teams. I would not hesitate in recommending Ali Express to my friends and family.”

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Posted 6 years ago

“V good price and modern style”

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Posted 6 years ago

“All the goods were dispatched on time and i received them on time at my local post.”

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Posted 6 years ago

“unbranded dies and other household kitchen items. cheap.....work well and free shipping.......”

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Posted 6 years ago

“Delivery is fast, goods as described. Everything went well.”

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Posted 6 years ago

Aliexpress is rated 1.4 based on 3,242 reviews