Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,102 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

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“Aliexpress is a scam. I bought a dress, returned the dress. The seller refused to pick the dress up because there was no phone number on the shipping label. I provided them with the tracking number. It has been sitting in China Customs for 2 months. I reached out to Aliexpress for assistance, provided proof and they denied my refund. They are part of the scam, there is no buyer protection. They need to band them from the United States. I paid return fees and customs fees, so I'm out of over $300 dollars.”

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Posted 6 months ago

“Promo of 3 items for 0.99 for first time users was offered. I ordered, during the est delivery window I received a 1.00 credit and then the next day it says it was delivered two days prior but I didn’t receive it. Now I only have the option of a 1.00 refund. Very first and very last time even attempting to order from them. Keep the dollar.”

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Posted 6 months ago

“Buyer protection was not working for me, as well as 90 days free return policy. I am not sure why do I need even to open case under free return guaranteed policy. Be very careful buying from them. Smell like scam for me.”

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Posted 6 months ago

“Bad bad bad. Bought men’s shirts in medium way to small. Asked for a refund and it’s been in review for days. Hard to find someone to talk to on their app. Stay away”

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Posted 6 months ago

“Item was never receive, and they refuse to refund”

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Posted 6 months ago

“Ripoff scam what a joke”

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Posted 6 months ago

“Ordered a 6-pack of solar lights, only one was delivered. There is no way to contact Aliexpress or the supplier. The value, fortunately, is low and not a great loss, but still frustrating. Avoid using Aliexpress.”

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Posted 6 months ago

“Absolutely disgraceful. I was sold a fake phone. It's so bad that you can't even change the time on it. Not even worth $5. The operating system is a sham and the camera is from a phone of 15 years old. I am trying to return it. It states "Seller" pays and provides the returns label. I have asked for this label 3 times and he replied once saying I need to return it, he keeps ignoring my request. Customer service keep telling me to pay it myself. There is no "Buyer Protection' just dishonest sellers being protected by AliExpress. I show all the evidence, they agree that the seller should provide the label yet do nothing to help me. I have spent over 3 hours in total of my time with 2 customer service agents. Ela, who was lovely and has made a complaint against the seller for me, then Pol who just kept telling me to pay the shipping myself even though she can see that it clearly states that the seller pays. It's ok when you're buying but the moment a problem arises with a high value item there is absolutely no support at all. The BUYER PROTECTION claim is not fit for purpose, the seller is the one who is twisting the system and able to get away with it. We have rules I'm told. Rules which allow sellers of fake goods to make $1000's of dollars whilst the innocent customer remains unprotected. An utter sham.”

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Posted 6 months ago

“Terrible company. No buyer protection whatsoever! Beware.”

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Posted 6 months ago

“Did not receive AgriFab lawn sweeper. Apparently out $350. They keep claiming I received pkg. I tell them to check with FedEx and they will find no pkg listed with my name or address. Don,t really want to call it a scam; I think it is poor record keeping on their part. No, I would not order from them again.”

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Posted 6 months ago

“They never delivered my order”

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Posted 6 months ago

“My issue iscwith a local delivery service in Australia. HORSE FAST . It hires people with their own cars to deliver. These people literally throw the parcel to the front door, take a photo and leave. I actually saw it, because I was home. No way to contact Ali express. It looks like I will stop shopping from them. Its not worth ir if something arrives damaged.”

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Posted 6 months ago

“Extremely poor website. No credit! I bought a generator on June 2, 2024, and the money was immediately charged to my credit card. But it has never been shipped. After waiting for 10 days, when will it be shipped? Reply: I cannot send goods to this address. You know, I'm in downtown Dallas, Texas!”

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Posted 6 months ago

“Worthless company! Item ordered several weeks ago was never shipped and no communication from seller. Avoid this pitiful company.”

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Posted 6 months ago

“Be careful with this company and if you pay them anything make sure it comes from your bank account because it will be refunded. If not just kiss your money goodbye. Also the delivery or shipping company is a fake with fake tracking numbers and everything.”

Aliexpress 1 star review on 12th June 2024

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Posted 6 months ago

“It would of been my first time. Ordering today but when I went. To my cart I saw the price. That was on the original page. Changed went up to almost seven dollars. On multiple items hope people. Have paid attention to that. Contacted a rep which didn't help. Me at all the price stated. Should be the price charged. Not an increased price. Of almost seven bucks. To every item I have screen shots. To show when added. To my cart they're changing the price. Drastically on items which isn't ok. Please everyone beware of this”

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Posted 6 months ago

“we ordered, and when they attempted to deliver we had to sign for it, we declined the shipment due to the box being ripped up, sent it back and did not sign for it, it has been 7 days ago, still not a refund on our credit card, we put this in as a dispute and now waiting for the credit card people to return us our money. Never will we ever buy from this company ever again. Bad business people to say the least.”

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Posted 6 months ago

“I ordered a 8x10 shed received a box that said 2 out of 3 meaning I was still missing 2 boxes, opened the box had 6 metal walls maybe a foot long, I contacted them they said they couldn’t do anything that I still received something!!! I paid $277 they gave me a partial refund of $59! Now wtf am I supposed to do with what I have? The seller has blocked me and AliExpress agreed with the $59 there’s nothing I can do but depute with the bank!! They’re scammers do not buy from that website trust me!!”

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Posted 6 months ago

“Scam company. They will ship a cheap product to an incorrect address in your zip code and give you had tracking number. They’ll then say it’s delivered and UPS won’t tell you where it’s delivered cause your name and address are not on the label. AliExpress will say it’s delivered and refuses to contact UPS to verify where it’s delivered. So they scammed me out of $300. Please do not order from this scam company, they will not help you if you do not receive your item.”

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Posted 6 months ago

“I ordered 3 lace fabric from AliExpress in February, the seller send me only 1 lace fabric, I have been communicating with the seller to refund my money or send the other 2 but the seller has refused to do any. I have contacted several AliExpress online agent to help me get my money or the lace but none was able to help me, they always tell me to wait for the seller to ship the 2 and I have waited from February till June and still waiting”

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Posted 6 months ago

Aliexpress is rated 1.4 based on 3,102 reviews