Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,994 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“7 days Choice delivery on Aliexpress is a Joke ordered placed on 12th March delivered on the 17th April Wrong item shipped Wrong customs paperwork which resulted in Vat been charged again Would not accept a return so having to do a chargeback”

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Posted 7 months ago

“Ordered a Blackstone grill. I checked the Ali express site a few days later, and it had not yet shipped. I check again today, and now there is NO order. But my credit card was charged. Cannot check on the status of the order, since I don't have the order number. Terrible company. Stay away!! I initiated a charge back on my CC.”

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Posted 7 months ago

“It’s a scam site! No tracking numbers. Supposedly they sent my item. Funny every other thing I buy makes it to my house! No customer service number.”

Aliexpress 1 star review on 22nd April 2024

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Posted 7 months ago

“This company sucks it takes way to long to get product and there late 1 dollar gift to u is a rip off for foreign product I am thru with this company”

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Posted 7 months ago

“never received item and would not refund my money”

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Posted 7 months ago

“Tried to buy this and this was what I got. This message is from the seller.Dear friend, thank you for your order. Now it is a problem need to communicate with you. Sorry for the inconvenience, since all truck shipping charges have been increased recently the courier company has given us a new notice. Many cities need to pay more shipping cost. Need to ask for your opinion. The price I got was $200. To show our sincere apologies, I have applied for some with leader that I can help you with $100, ok? Then you only need to pay $100. I am very sorry to inform you about this news. Because this money should be paid to the courier company. Thank you for your understanding and support. After you pay, we will arrange to send the package today. I already paid 43.75 for shipping and they wanted another 100 for shipping. Jueshuai Scooter Official Store.”

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Posted 7 months ago

“Packages were delivered to two different addresses by fedex. I only order 1 product. FedEx won’t tell me what address they deliver to. One package was signed for. I have not been able to reach them Allie. I should have checked reviews. The item I order was no better cost wise, but they delivered for free.”

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Posted 7 months ago

“I order a mini vacuum, instead I have received a bunch of plastic discs: The seller is in hong kong and the name is ZERO ZERO ONE STORE STORE. I contacted them and they said the mistake was mine because, even though in the ad there was a big picture of a vacuum with the caption "vacuum cleaner", they said that I was supposed to select "color type 2" to order the vacuum rather than the discs. They even mocked me texting me something like "you expected to buy a vacuum for that price"? ARE WE F*CKING SERIOUS??? I had to chat 3 times with the customer service because they tended to disappear knowing that the chat will automatically stop after 3 minutes of inactivity. The dispute outcome is that I have to return the item TO HONG KONG FROM ITALY and then the seller is supposed to refund me for the order and for the shipping cost just after reciving the item back. Do you have any idea about the cost to ship to f*cking China??? Now, if you were me, what kind of trust would you have about this? Especially knowing that there was already one other customer that order this vacuum as well and got discs instead. And this is how you care about the customer? You are disgusting.”

Helpful Report

Posted 7 months ago

“SCAMERS SCAMERS SCAMERS NEVER TRUST THEM. THEY SHELL TABLET UNLOCKED BUT ITS LOCKED WHEN YOU CHAT WITH REPRESENTATIVE TO SOLVE THEY KEEP CHATTING FOR 10 HOURS BUT NEVER SOLVE THE PROBLEM”

Aliexpress 1 star review on 19th April 2024

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Posted 7 months ago

“Don't purchase ICs there. So many fakes and AliExpress will side with the scammers. I now have 6 fake Z80 processors and I'm done buying from them.”

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Posted 7 months ago

“Scammers paradise. Order 3 items , receive 1. Lots of broken and defective products sold. Not to mention counterfeit products. If you need a refund after getting scammed, they'll only offer you half your money back. Try communicating with sellers and you'll find out how many decipetful liars there are. That's if they can even understand what you are trying to convey.”

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Posted 7 months ago

“Total scam. No refund or buyer protection... The tracking info is absolutely fake. Stay away”

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Posted 7 months ago

“I recently had a horrendous experience with AliExpress that I feel compelled to share. I ordered a product from them, eagerly awaiting its arrival. However, the package never made it to my doorstep. After waiting for an unreasonable amount of time, I realized that it was lost somewhere in transit. What's worse is AliExpress's so-called "buyer protection" policy, which turned out to be nothing more than a facade. When I contacted their customer service about the missing package, they made me go through hoops, asking for all sorts of documentation and proof that the item was indeed lost. They demanded I submit lost shipping documents and other forms of evidence, making the entire process unnecessarily tedious and frustrating. It felt like they were intentionally trying to make it difficult for me to claim what was rightfully mine. In the end, I never received any resolution or compensation for the lost item. AliExpress left me feeling scammed and utterly disappointed. My advice to anyone considering shopping with them: stay far, far away from this scammy company. They're not worth the headache and hassle. Save yourself the trouble and shop elsewhere.”

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Posted 7 months ago

“I had a moment of weakness and had forgotten my past experience but it all came flooding back to me when my package arrived- no details on pack to trace company, no packing slip or invoice and items look more like fancy dress costumes NOTHING like the original item. ALWAYS made using extremely cheap nylon fabrics. They ten play game with you- When I log in my order is not there so I can't lodge a claim- luckily I used PayPal so have lodged a complaint but no doubt they have found a way around that too.”

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Posted 7 months ago

“Beware, if you have an issue with the seller or the product, Aliexpress won't back you up. They will say the buyer protection has expired, deal with the seller yourself. Order at your own risk.”

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Posted 7 months ago

“AliExpress made me feel sick, they'd cheat my money in my retuning items. It's OK I lost £35 isn't end of the world,but I can tell you this is the downhills way for AliExpress, your system has a big trouble. AliExpress is the first/only shopping app I have ever deleted.”

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Posted 7 months ago

“Worst experience ever. Didn’t receive couple of items and it is impossible to track it. Very poor communication. Quality of items- no comment”

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Posted 7 months ago

“Had a dispute which I knew I would never win when I was in the right. I cancelled my credit card, closed my account and deleted the app. Those actions are the best I have had on this site.”

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Posted 7 months ago

“Ordered an item I never received and they called my claim invalid. Can I give less than one star to these thieves?”

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Posted 7 months ago

“They are thieves you are waisting your time and money buying from them .”

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Posted 7 months ago

Aliexpress is rated 1.4 based on 2,994 reviews