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Aliexpress Reviews

1.4 Rating 3,117 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,117 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 17th January 2025
Jay
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 13th January 2025
Sam Sami
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
624
Anonymous
Anonymous  // 01/01/2019
It is so difficult to get a refund., and it seems you can only reach a robot. So frustrating. I will seek legal advice but will never buy from that site again.
Helpful Report
Posted 5 years ago
There so many issues with payments its not worth the trouble. Best options is to pay a bit more and amazon and thats it. Disappointed!
Helpful Report
Posted 5 years ago
Aliexpress does not value honesty and refunds are not given for receiving a defect product. It is not about money but frustration waiting for a product so long and when you get it it does not work. NEVER NEVER buy electronics from them. They don't warn you on their website or give you their return policy for defect products. Spend the extra money and buy from Walmart or any but Wish they just as bad. LOUSY customer service.
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Posted 5 years ago
Horrible products & customer service.
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Posted 5 years ago
Shop4509063 Store Order ID: 104930261259465 My name is Marie I shop from Alibaba since 2010 and I introduce it to a lot of people .During my daughter wedding we bought every single thing from Alibaba and I make my friend also by from there on a sister wedding. But since a certain time I think the seller are doing what ever they want. They will send you the size shoes size 14 sending me size 9.5 and it said Cleary on my order size 14 ,the wrong radio and so on. For me is not worst anymore shopping there loosing money every time and I will not anymore recommande it to anybody. When I talk to the seller it seems not to understand what I'm saying. I am moving on but never again Alibaba.
Helpful Report
Posted 5 years ago
this is my story with this company ( ZJCHAO Watch Store ) I made an order with this company on aliexpress 5 months ago and They never sent the goods and whenever I asked them to send it they says that they have already sent it and that I have to be patience and wait and at last they said that the carrier did not send the goods and they are sorry for that and when I asked them to return the amount they refused and they said that I choose another item so whenever I choose an item they say that it is not available now and I have to choose another one And so on . This is a sample of how Chinese companies deal and the solution is do not deal with these thieves ( ZJCHAO Watch Store)
Helpful Report
Posted 5 years ago
this is my story with this company ( ZJCHAO Watch Store ) I made an order with this company on aliexpress 5 months ago and They never sent the goods and whenever I asked them to send it they says that they have already sent it and that I have to be patience and wait and at last they said that the carrier did not send the goods and they are sorry for that and when I asked them to return the amount they refused and they said that I choose another item so whenever I choose an item they say that it is not available now and I have to choose another one And so on . This is a sample of how Chinese companies deal and the solution is do not deal with these thieves ( ZJCHAO Watch Store)
Helpful Report
Posted 5 years ago
this is my story with this company ( ZJCHAO Watch Store ) I made an order with this company on aliexpress 5 months ago and They never sent the goods and whenever I asked them to send it they says that they have already sent it and that I have to be patience and wait and at last they said that the carrier did not send the goods and they are sorry for that and when I asked them to return the amount they refused and they said that I choose another item so whenever I choose an item they say that it is not available now and I have to choose another one And so on . This is a sample of how Chinese companies deal and the solution is do not deal with these thieves ( ZJCHAO Watch Store)
Helpful Report
Posted 5 years ago
I open an order in aliexpress with this company ( ZJCHAO Watch Store ) they never send the shipment and keep saying that they send and told me to wait but after 3 months they said that the logistic company not send the shipment they never refund the money and told me to choose any other items so i choose many other items and they keep saying that these items they dont have so never trust these company
Helpful Report
Posted 5 years ago
Dont visit or buy from this site they will rip you off and they're refund system is messed up completely and they dont trust you or believe you
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Posted 5 years ago
One month after receiving my laptop, the plastic case started breaking apart. I wrote asking for a refund to no avail. Now the windows has stopped working so I have nothing but broken plastic with wires.
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Posted 5 years ago
I placed one order for a table running, then the seller asked me to cancel it and let me put the reason as " other reason" . The seller increased the price right after I ordered. Since I really like this item, I soon placed an order with another seller. The magic happened again: the price got increased too, and it ended with dispute. I will not use this site anymore! !
Helpful Report
Posted 5 years ago
I will join the many complaints about this sub standard company. Consider yourself lucky if your items arrive, and or in good condition and working, If not forget it and go with a more reputable company such as ebay. As for ratings of a product, the lowest star rating allowed before being able to post Is 4 which gives a completely false rating of items. In this day and age simply not good enough.
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Posted 5 years ago
Rip off, purchased defective items, returned the items to the address that was given from aliexpress over 6 weeks ago and I still haven't received my refund just EXCUSES.
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Posted 5 years ago
I purchased 2 lace front human hair wigs both had an odor, shedding as well as tangled. I notified aliexpress for a refund but was advised to send items back but I would have to pay in advance for shipping and handling and would receive a full refund as well as receive the shipping cost but now aliexpress is giving me the excuse they haven't received the items...its been nearly 6 weeks..they have my money and the hair and requested that I give them a high rating... RIDICULOUS
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Posted 5 years ago
Worst customer services ever seen. Not recommended at all. Only tried to exchange to get the right size and I have to keep emailing back and forth in vain!!!
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Posted 5 years ago
I naught a diffuser for m bmw. It did not fit try to r.eta refund nothing I would not recommend
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Posted 5 years ago
I bought a diffuser from them that did not fit. I got in touch with them they refused my request without explanation I would not recommend
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Posted 5 years ago
My experience is very bad, worst online store. RIP shopping site.
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Posted 5 years ago
BS store. stealing people
Helpful Report
Posted 5 years ago
Aliexpress is rated 1.4 based on 3,117 reviews