Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,105 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,105 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 6th January 2025

Art

Aliexpress 1 star review on 5th January 2025

Richard

Aliexpress 1 star review on 3rd January 2025

John Pec

Aliexpress 1 star review on 24th December 2024

Fahadullah Shah

613

Anonymous

Anonymous // 01/01/2019

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“Very good shop if you dont have to return anything .If you finally have to return something back you will doscover the real aliexpress , a company which is proud that you cant file a compaint because their headquarters are in china , i lost my money , my order and i had to pay money to send them the order back , they offered me a 30 usd dollars to send it back , that coupon never arrived . Don´t buy anything in this shop you think you are going to return back , just cheap stuff you dont care if they get broken.”

Helpful Report

Posted 2 years ago

“I bought two chairs from alipaper, an aliexpress subcompany on 10/31/2021. Shipping posted as free. First, the seller held items hostage until I sent more money for postage. Then, when first parcel arrived it was a severely damaged, cheap table. The second parcel never arrived, but the seller confirmed it was another table. It's now been five months. Aliexpress issued only a 75% refund with no explanation. So, the scammer seller won. Money for nothing.”

Aliexpress 1 star review on 27th March 2022

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Posted 2 years ago

“Been trying to send item back for full refund as I piece was missing from my order set. Neither Ali Express nor seller is really doing much to resolve this. App keeps crashing and Ali Express does mot even bother replying to emails I warn anyone of from ordering via this app.”

Helpful Report

Posted 2 years ago

“Terrible experience. Over 60 days for delivery and still nothing. And its very difficult to get a refund as there is very poor correspondence.”

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Posted 2 years ago

“I felt I need to do a review for Ali Express as I have heard so many bad things about them. I decided , last year, to order a few cheaper items from them and received every one. I ordered more and they all arrived, no problem. I must have ordered around 70 items from them now and every one has been received. A lot of things I buy in the UK are from China anyway and okay, you get them faster but if you are prepared to wait you can save a lot of money. I haven't brought clothes so cannot comment on them but I have had a good assortment of items. Some items will arrive in 2 to 3 weeks, others can take up to 12, usually cheaper orders, but if you are prepared to wait you know the score. If you buy things that are really cheap you aren't going to get top quality stuff, common sense, but saying that most of the items I have from them are very nice quality and I have been pleasantly suprised. If you download their app you can keep check of your orders, contact the seller, easy. I had 2 items which came in domed plastic boxes, these had been squashed during transit, I contacted the seller, sent photos and got a refund within a week. I needed some small items for a sewing project, cost £7.89 in UK, they were made in China but I needed them asap. Almost identical items from Ali were 2 packs for £4.33! Including tax and postage. Win win. If you are prepared to wait, and can use the app you can save money. If you are not happy or something doesn't arrive contact the seller. Items on the website may have tax added on at the end but you can see this before you pay and it's often a few pence. Check the reviews before you buy. The same item can vary a lot in price so keep looking for the best price before you buy.”

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Posted 2 years ago

“Some items arrived within 3-4 weeks while others I still haven't received even after 3 months ffs😤 The items I did receive were all poor quality. Ex: holes not lining up, paint scratches or missing, disfigured limbs on action figures.....to list a few. My advice would be to pay the little extra for faster delivery and better quality from anywhere else.”

Helpful Report

Posted 2 years ago

“I purchased GS441524 for FIP cats. I spent all most $1400. But, I did not receive the product because it wasn’t allowed to be imported to Canada. However, AliExpress closed my dispute against the seller. Canada customs ordered me to export the product to the seller otherwise Canada Customs would dispose the product. But, the seller closed my account and I couldn’t send it back. AliExpress is a Horrible company!!!”

Aliexpress 1 star review on 18th March 2022

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Posted 2 years ago

“Ordered from 4 stores on the website. They said 4 orders will be delivered in a combined package. Only received 2 of them. Contact the store and they did not know how found my order. THEY TOLD ME TO FIND IT MYSELF. NEVER BUY ANYTHING FROM THIS WEB.”

Helpful Report

Posted 2 years ago

“The worst ever experience. Understandable the long delivery time because the item came from China. However, the return process is very difficult. Keep in mind that most likely you will end up paying for the return shipment, which, in my case, it was almost equal with the refund amount. My item arrived damaged, I’m sure it was already damaged when it was shipped.”

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Posted 2 years ago

“I ordered some oscillating tool blades, but received 2 tiny useless pins in the order. The seller showed pictures of the package sent out, which was completely different from what I received. AliExpress refused to refund me. I suspect someone at AliExpress warehouse must have stolen the item and sent rubbish to me. This site cannot be trusted. Just don't buy from them. They are dishonest.”

Aliexpress 1 star review on 16th March 2022

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Posted 2 years ago

“Do not trust and do not buy from happiness records store from this company very bad 👎.”

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Posted 2 years ago

“Please please do not buy from this company. It is a scam!!! If your order is damage they refuse blame and you get a hard time to return. I have an order that is damaged, the seller refuse to send me the road return number!!!!”

Helpful Report

Posted 2 years ago

“I decided to trust Aliexpress and tried to make a $200 purchase but it said the payment failed. Then I got a message to appeal. I clicked on appeal and was asked to attach a picture of my ID and my card. There was no way I was going to do that so I closed the page. The next day I received an email to complete my purchase. I clicked on it, out of curiosity, and it took me to the payment page as if the day before never happened. This all screamed red flags to me so I will not be purchasing through Aliexpress.”

Helpful Report

Posted 2 years ago

“Beware! Aliexpress are just aplatform for multiple companies. I am waiting for them to help me get my refund back from a very dodgy company (only found that out...) to see if that have any influence or or even interested in helping the little people.”

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Posted 2 years ago

“I had wait about 3 months for a package, i ask seller to send again e refuse and say I give him wrong address. Obviously address it's right, register on Aliexpress from years and got many package at that address.”

Aliexpress 1 star review on 13th March 2022

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Posted 2 years ago

“The worst one never and ever. please do not shop on this web. that will be one tragedy after another. cheat for all.”

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Posted 2 years ago

“Items are not as described! Under buyer protection, that should have been a full refund but AliExpress chose to released funds to seller. The seller refused to follow the dispute process (to pay for cost of return shipping), but AliExpress still released money to them. The whole dispute was a waste of time. Seller can do anything they want and still make money since AliExpress agents are there to serve the seller really. Dishonest seller made $70 from me :(”

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Posted 2 years ago

“If I could give this 0 stars I would. Someone I don't know has charged my account with over 1K worth of items. And now I'm fighting with my bank and these people to give me a refund. Their "customer service" is a joke. You can't call or get through to them or even email them unless you have some sort of an account with them which I DO NOT. So now I have to sit and wait until I get a call back or the transactions settle.”

Helpful Report

Posted 2 years ago

“I paid over $500 from Navifly for an Android Auto Touchscreen for my car which failed to connect as it should have done. Not only have I sent 17 messages to the supplier (Navifly) none of which have been replied to, but when attempting to file a Dispute on a number of occasions the “Submit” button does nothing. Totally disenchanted with is this organisation and I suggest nobody should use their services.”

Aliexpress 1 star review on 8th March 2022

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Posted 2 years ago

“Aliexpress are allowing Chinese companies to promote products that do not match the description once received!!! And when you complain Aliexpress log you out of your account, so i was unable to get a rebate from this fraudulent company that is still selling and promoting on aliexpress today... MY STRONGEST ADVISE DO NOT BUY FROM ALIEXPRESS THEY ARE NO LONGER CONCERNED ABOUT CUSTOMERS - A QUICK BUCK OFF OF THOSE THAT WORK HARD FOR SOME SMALL PLEASURE OF MOBILE PHONES, PCs ETC... ALIEXPRESS SHOULD BE BLOCKED FROM EUROPE IF YOU BUY FROM THEM & IT GOES WRONG - I HAVE TRIED TO WARN YOU HERE I cannot add prove below, as they have locked me out of my account, i am unable to get the fraudulent info... i still have the mobile phone, i will be using it as a target for my air rifle as it merits nothing more than to be destroyed”

Helpful Report

Posted 2 years ago

Aliexpress is rated 1.4 based on 3,105 reviews