Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chinese website full of garbage products, they are cheap and quality is horrible. They don't deliver items and the company deny the refund... No customer service available... Run away from these criminals”

Helpful Report

Posted 3 years ago

“1. The shipping method listed at the time of purchase was “Shipping by DHL” but the tracking number provided by the seller indicated that an item was shipped using China Post 2. The tracking website indicates that the delivery was to be made by Australia Post but the tracking number could not be found in the Australia Post system 3. The Australia Post tracking website shows that the tracking number provided by the seller cannot be tracked by Australia Post 4. The seller claims that the delivery was signed for but has refused a copy of the signed delivery docket 5. The seller claims that the shipment is waiting to be picked up at the local post office but the local post office has informed me that there is no parcel waiting for me to be picked up 6. No explanation was provide by the seller as to why he believes that the parcel is waiting to be picked up at the post office if the parcel has been delivered and signed for 7. The seller did not charge Australian Goods and Services Tax on the purchase and refused to provide a Tax invoice for two of the four orders 8. The Australian Tax Office have informed me that it is illegal not to charge GST on goods which will be delivered in Australia 9. The Australian Customs Department have informed me that goods on which Australian GST has not been charged will not be cleared by Customs for delivery within Australia 10. The AliExpress dispute resolution team have ignored the above information/evidence that was attached to the case 11. The AliExpress dispute resolution team have failed to request and obtain the signed delivery docket from the seller 12. The AliExpress dispute resolution team have failed to request and obtain the Australia Post tracking number from the seller 13. The AliExpress dispute resolution team have informed me that “the carrier confirmed delivery to your address” 14. The AliExpress dispute resolution team have requested me to “provide shipping company's missing parcel documents” 15. The seller has received negative feedback from 21 buyers in the past month reporting that the items were not delivered to the buyers. 16. The seller has received negative feedback from 42 buyers in the past three months for non-delivery of items purchased 17. There may be many more buyers who did not receive the items but did not provide feedback 18. From the feedback it appears that the AliExpress Dispute Resolution Team has ruled in favour of the seller in all 42 disputes that were raised by the buyers against this seller 19. The sellers stores continue to operate on AliExpress 20. The seller is able to open more stores on AliExpress to scam buyers who would read the feedback on his other stores From the above it is apparent that AliExpress is in collusion with scammers. The AliExpress Dispute Resolution process is also a scam”

Helpful Report

Posted 3 years ago

“Truffatori qui tutte recensioni buone ma false 8138646118031968”

Helpful Report

Posted 3 years ago

“This Is the Best site for buy. Amazing experience, and good response from contact support too. I love this”

Helpful Report

Posted 3 years ago

“Die Abwicklung war schnell und professionell. Sehr zu empfehlen an andere”

Helpful Report

Posted 3 years ago

“It’s the worst app don’t pay they will steal you”

Helpful Report

Posted 3 years ago

“I sent an order to Spain. The supplier confirmed the delivery in 18 days. After two months I didn`t receive the order yet. The next week I had to go out for holidays so I canceled the order. The order arrived when I was out home so I was not able to pick it up and it was returned. However Aliexpress refused to return me the money. Fortunately I paid by Pay Pal and the money was not transfer to the supplier.”

Aliexpress 1 star review on 21st October 2021

Helpful Report

Posted 3 years ago

“I bought an item but never got the package or refund”

Helpful Report

Posted 3 years ago

“The customer service team will side with sellers regardless of the evidence you provide. They will promise to deal harshly with sellers, claiming AliExpress is a legitimate site, yet still allow automated responses to occur, negating opportunity for resolution. The site has no customer protection. Avoid unless you have no other opportunity or items are of very low value.”

Helpful Report

Posted 3 years ago

“Non so perché le persone non sono felici. sì, la consegna non è sempre veloce, ma tutti i miei ordini sono arrivati a me e sempre in perfette condizioni. sono contento della mia collaborazione con aliexpress”

Helpful Report

Posted 3 years ago

“sito web facile da usare, prezzi convenienti, consegna abbastanza veloce”

Helpful Report

Posted 3 years ago

“I have both 2 Topcase with keyboard for Macbook 1st one they send me wrong model 2nd one faulty one And when I opened dispute They judgment was in sellers favor both times They told me to return the items and I will get full refund But my question was to them will pay the shipping cost of return I have already paid shipping when I was buying from aliexpress And now if I pay return shipping cost it morethen the price of the item in short aliexpress is a big theif market place Please don't buy anything from them They are big theif I have uninstalled They app from my phone Very bad service poor market aliexpress”

Aliexpress 1 star review on 16th October 2021

Helpful Report

Posted 3 years ago

“NEVER RECEIVED A RESPONSE OR THE PRODUCT FOR OVER 2 WEEKS! Horrible dispute process that did not lead to any positive outcome.”

Helpful Report

Posted 3 years ago

“Scammers. I ordered the product. They shipped only one piece and never refund me money for another 26 pieces. Opened dispute..spent hours of explaining the issue, providing evidence pictures and was hoping AliExpress will help but they closed it and never refunded. AliExpress itself is the scammer. Be aware they will not step in to help you if any problem”

Aliexpress 1 star review on 15th October 2021

Helpful Report

Posted 3 years ago

“Don't shop here ... just don't do it; goods will not arrive, then they'll ask you for evidence, without providing the shippers name. How does that work?!”

Helpful Report

Posted 3 years ago

“I placed an orer well over two months ago. I received a notice that there is a logistics problem immediately. I still do not have my goods. There is zero tracking. They have STOLEN my money. I opened a dispute then the seller wants me to stop the dispute because it's having an AWFUL (placed in capitals) effect on their business. Ohhhh so sorrrrry!!! What about my the customer? Huh? I am soooo angry it is a very very bad company to deal with and everyone should avoid it or gamble with your money. Never ever place an order for a large amount if you wish to try them out. You will possibly be very very sorry. It's disgusting. I am going to cut my losses and close my account if I can find how to do that. Better start making our own goods.”

Helpful Report

Posted 3 years ago

“I was listening from a friend that aliexpress is providing a 99% discount on a product but I place an order with 8140175590291965 order number I add my card number for payment it confirmed my order after some moment I got a receive a notification that your order has been closed. What the hell is this that they charge the amount and then cancel my order so I still yet not receive my payment back.”

Helpful Report

Posted 3 years ago

“Ali Express is the most fraudulent site I have ever had the misfortune of buying from my item is 9 weeks late I made a dispute claim for a refund AliExpress took it upon itself to stop the claim for no reason it is 3 weeks past the resolution date and AliExpress has told me to contact the seller again to ask for a refund. My item has not even been sent from China there is no tracking evidence and AliExpress 100% money back guaranteed is nothing but a fraudulent statement I can only imagine how many have been ripped off by AliExpress it's a great money making venture for somebody do yourself a favour and never buy from this site there is no support and you will be ripped off”

Helpful Report

Posted 3 years ago

“Warning this place supports scamming. They will take the money out of your account but won’t send you the item you purchase. When you log in they don’t have an order number or any way to contact the seller.”

Aliexpress 1 star review on 8th October 2021

Helpful Report

Posted 3 years ago

“Most deliveries are late if you order from here you will probably pay less than eBay prices but expect to wait 4-6 weeks for your good to arrive. Sometimes they arrive damaged too. Difficult to get a refund.”

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,000 reviews