Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,001 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“u send me a message written in chinese I'm 100% American.What does it mean.do u want me as a customer or not?????? p.s. Iwant to buy a baitcast reel”

Helpful Report

Posted 4 years ago

“BEWARE SCAMMER WEBSITE!!!!!!! The seller sent me the wrong item and AliExpress covered him up the whole time because the item "looked similar". What's the point of online shopping then!!!! I'm now pretty sure the seller didn't have the item I ordered so he sent me a similar one because he knew AliExpress would be on his side. I didn't receive a refund. They told me that in order to receive a refund I had to send it back AT MY OWN EXPENSES. This is just silly, if you don't want to lose your money PLEASE DON'T BUY FROM THIS WEBSITE!!”

Helpful Report

Posted 4 years ago

“Can I give them less than 1 star? The product arrived but didn't work. I explained but they demanded a video of the fault which on a 128Gig SD card would take hours and hours to demonstrate and then the video would be far to big to upload. I offered to return it so they could test it themselves but Aliexpress just said I didn't provide the requested evidence and closed the case with no refund and no appeal. I wish they were an Australian store as they've breached our consumer law here but no such protection when dealing with them.”

Helpful Report

Posted 4 years ago

“Again and again deceived, robbed, sammed.”

Helpful Report

Posted 4 years ago

“Its been over a month going on 2 months and i still dont have what i ordered. So i put a stop payment on it now i dont care if comes or not my bank reversed my money and i ordered the same item frim walmart.com and recieved it in 2 days and im enjoying my product. PLEASE dont use aliexpress. And i blocked them on my emails cause now they are sending me things to buy and i didnt recieve the first item what nerve”

Helpful Report

Posted 4 years ago

“This is so bad l wantEd to order online my card was not going by AliExpress and they told me to send Appel application l send it to them was denied and they told me to used other method like western union l make the payment and they instruct me to complete it through an agent l want there still the total amount purchase on AliExpress is not going through l was so mad”

Helpful Report

Posted 4 years ago

“Seller seems never send the item to me, open dispute and aliexpress at the seller side, arguing the seller sent judging by status “sent”. They even ask me the document to prove item lost. Document ? to prove item lost ? How ? Does not make sense to me! And also their customer service is the crappy AI robot which only give you answer from their FAQ Fully crappy, ebay and paypal much much much better 100x.”

Helpful Report

Posted 4 years ago

“NEVER shopping from these people. They are bad people, just hope that nothing goes wrong with the product you bought! If it does and goes into a dispute Aliexpress will backup the sellers even when the seller is 100% wrong. Their dispute is like a Kangaroo court: they don't evaluate your evidence, they Are the Accusers, The Judges and the Executioners. It happen to me, I bought an ACEMAX Bluetooth Remote, Order No: 8007382899155773 that never worked, the Seller Shenzhen Acemax Electronics Co., Ltd refused to replace/refund me. I opened a dispute that I OBVIOUSLY lost, they offered an appeal which I did open one but to date they never replied. PLEASE DON'T BUY FROM THEM, buy from HONORABLE Canadian or US companies!”

Helpful Report

Posted 4 years ago

“Well, it's the format! When I want to contact a seller, this forces me to go to the app, which I did not want!! When I did all my orders last year, I could use the 'desktop' format. All I'be seen was the simplified type, and I do not like that! I 'don't give you 5 stars if you bring back the desktop type I would be happier.”

Helpful Report

Posted 4 years ago

“I ordered 2 womens blouses via aliexpress from store called Finding your clothes.Absolutely revolting,colours poor,quality of fabric cheap and nasty,appalling stitching and seams all puckered Red blouse, size large - too small and pink blouse,size large far too big.Will NEVER buy again,waste of my money and not even worth returning. May this be a very good warning to other potential clients !! Lynn Reid,Cape Town South Africa”

Helpful Report

Posted 4 years ago

“GARBAGE!!!!!!!!!!! Terrible service! Every order is a gamble - half of the items do not show up, are wrong, or missing pieces. There is a reason everything is so cheap - it's GARBAGE. Both company and products. There are other sites I've ordered from, and never had a problem. But Ali Express is a JOKE. AVOID! YOU WILL BE SORRY”

Helpful Report

Posted 4 years ago

“Products described as "sterling silver stamped 925" is not true...magnets don't stick to sterling silver... and when you complain enough times about it they close your account. Just be honest and say that the jewelry is silver plated and then a customer can choose to buy costume jewelry and there would be not complaints! Products were still on order, money was taken from credit card, yet not no way to communicate with customer service and in products receivedDeb???!!! Ridiculous!”

Helpful Report

Posted 4 years ago

“Terrible company. Never recieved over 90$ worth of pruducts and when i messaged customer support they didnt even bother to reply. Safe to say i would never shop again from them”

Helpful Report

Posted 4 years ago

“AliExpress will falsely confirm a receipt of my order without my knowledge when I never receive it, and customer service reps kept advised me to wait for response till the seller was paid and my dispute was rejected and appeals were turned down, and asking me to ‘prove I did not receive my order’ ... HOW?! When I asked AE to request proof of delivery from the seller but seller ignored both AE and me completely, but I still could not get my refund. AliExpress will assist the seller to defraud the customers. Do not buy from this site, you will not get your product, and will be ignored for your plead for Help. Avoid this site completely.”

Helpful Report

Posted 4 years ago

“I have always got my refund sometimes within minutes! But I ordered 34 since December, 7 I never got, but got my refund. 1 was returned to seller. 6 were delivered 75 days or longer! 8 I am still waiting for, over 60 days! 5 haven’t been shipped yet! Service has been dreadful since December! The 4 previous years I was very pleased!”

Helpful Report

Posted 4 years ago

“Absolutely tereible cancelled my order a month ago and still no refund after waiting for 30 days for it to ship to me never again dont shop with them”

Helpful Report

Posted 4 years ago

“I placed an order about a month ago and i haven’t received yet. they have not take the time to update me with the status of the order. This Is just so frustrated”

Helpful Report

Posted 4 years ago

“I have purchsed items on Aliexpress for a few years. With clothing the measurements described are highly inaccurate and inconsistent. In the past however you could get a refund for such items going through a dispute process and if there were other problems you could talk to customer service. It was a highly frustrating interaction but effective if you had fortitude. Now it's automated. If you have a problem that is the least bit out of the ordinary you are "screwed". Some sellers simply ignore questions. If the seller simply doesn't send the item after you have paid, there is nothing you can do. You can't file a dispute, that option is available only once the item is received. So it behooves the seller to simply ignore your questions about if the item has been sent, if they will approve you cancellation or anything else. They just take the money and disappear.”

Helpful Report

Posted 4 years ago

“If you place a lot of online orders this website is going to drive you nuts. The tracking is terrible. The customer is really bad. They always lose orders.”

Helpful Report

Posted 4 years ago

“They just took my money. No products. No response from Customer Service up to 60days to ship and if they decide not to ship the may oe may not refund your 💰”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,001 reviews