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Aliexpress Reviews

1.4 Rating 3,105 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,105 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Aliexpress 1 star review on 6th January 2025
Art
Aliexpress 1 star review on 5th January 2025
Richard
Aliexpress 1 star review on 5th January 2025
Richard
Aliexpress 1 star review on 5th January 2025
Richard
Aliexpress 1 star review on 5th January 2025
Richard
Aliexpress 1 star review on 3rd January 2025
John Pec
Aliexpress 1 star review on 24th December 2024
Fahadullah Shah
613
Anonymous
Anonymous  // 01/01/2019
It’s the worst app don’t pay they will steal you
Helpful Report
Posted 3 years ago
I sent an order to Spain. The supplier confirmed the delivery in 18 days. After two months I didn`t receive the order yet. The next week I had to go out for holidays so I canceled the order. The order arrived when I was out home so I was not able to pick it up and it was returned. However Aliexpress refused to return me the money. Fortunately I paid by Pay Pal and the money was not transfer to the supplier.
Aliexpress 1 star review on 21st October 2021
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Posted 3 years ago
I bought an item but never got the package or refund
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Posted 3 years ago
The customer service team will side with sellers regardless of the evidence you provide. They will promise to deal harshly with sellers, claiming AliExpress is a legitimate site, yet still allow automated responses to occur, negating opportunity for resolution. The site has no customer protection. Avoid unless you have no other opportunity or items are of very low value.
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Posted 3 years ago
Non so perché le persone non sono felici. sì, la consegna non è sempre veloce, ma tutti i miei ordini sono arrivati a me e sempre in perfette condizioni. sono contento della mia collaborazione con aliexpress
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Posted 3 years ago
sito web facile da usare, prezzi convenienti, consegna abbastanza veloce
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Posted 3 years ago
I have both 2 Topcase with keyboard for Macbook 1st one they send me wrong model 2nd one faulty one And when I opened dispute They judgment was in sellers favor both times They told me to return the items and I will get full refund But my question was to them will pay the shipping cost of return I have already paid shipping when I was buying from aliexpress And now if I pay return shipping cost it morethen the price of the item in short aliexpress is a big theif market place Please don't buy anything from them They are big theif I have uninstalled They app from my phone Very bad service poor market aliexpress
Aliexpress 1 star review on 16th October 2021 Aliexpress 1 star review on 16th October 2021 Aliexpress 1 star review on 16th October 2021 Aliexpress 1 star review on 16th October 2021 Aliexpress 1 star review on 16th October 2021 Aliexpress 1 star review on 16th October 2021
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Posted 3 years ago
NEVER RECEIVED A RESPONSE OR THE PRODUCT FOR OVER 2 WEEKS! Horrible dispute process that did not lead to any positive outcome.
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Posted 3 years ago
Scammers. I ordered the product. They shipped only one piece and never refund me money for another 26 pieces. Opened dispute..spent hours of explaining the issue, providing evidence pictures and was hoping AliExpress will help but they closed it and never refunded. AliExpress itself is the scammer. Be aware they will not step in to help you if any problem
Aliexpress 1 star review on 15th October 2021 Aliexpress 1 star review on 15th October 2021
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Posted 3 years ago
Don't shop here ... just don't do it; goods will not arrive, then they'll ask you for evidence, without providing the shippers name. How does that work?!
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Posted 3 years ago
I placed an orer well over two months ago. I received a notice that there is a logistics problem immediately. I still do not have my goods. There is zero tracking. They have STOLEN my money. I opened a dispute then the seller wants me to stop the dispute because it's having an AWFUL (placed in capitals) effect on their business. Ohhhh so sorrrrry!!! What about my the customer? Huh? I am soooo angry it is a very very bad company to deal with and everyone should avoid it or gamble with your money. Never ever place an order for a large amount if you wish to try them out. You will possibly be very very sorry. It's disgusting. I am going to cut my losses and close my account if I can find how to do that. Better start making our own goods.
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Posted 3 years ago
I was listening from a friend that aliexpress is providing a 99% discount on a product but I place an order with 8140175590291965 order number I add my card number for payment it confirmed my order after some moment I got a receive a notification that your order has been closed. What the hell is this that they charge the amount and then cancel my order so I still yet not receive my payment back.
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Posted 3 years ago
Ali Express is the most fraudulent site I have ever had the misfortune of buying from my item is 9 weeks late I made a dispute claim for a refund AliExpress took it upon itself to stop the claim for no reason it is 3 weeks past the resolution date and AliExpress has told me to contact the seller again to ask for a refund. My item has not even been sent from China there is no tracking evidence and AliExpress 100% money back guaranteed is nothing but a fraudulent statement I can only imagine how many have been ripped off by AliExpress it's a great money making venture for somebody do yourself a favour and never buy from this site there is no support and you will be ripped off
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Posted 3 years ago
Warning this place supports scamming. They will take the money out of your account but won’t send you the item you purchase. When you log in they don’t have an order number or any way to contact the seller.
Aliexpress 1 star review on 8th October 2021
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Posted 3 years ago
Most deliveries are late if you order from here you will probably pay less than eBay prices but expect to wait 4-6 weeks for your good to arrive. Sometimes they arrive damaged too. Difficult to get a refund.
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Posted 3 years ago
NO REFUND OR RETURN - DO NOT BUY ANYTHING FROM ALIEXPRESS Do not buy anything from AliExpress they are supporting their sellers even if you are right. The seller sent me the wrong product, requested a returned and refund and he refused. When to Aliexpress explaining that its my fault the the seller sent the wring product and they said I have to pay for the return to China or not refund. Their adds saying free shipping and 100% protection. My order was over 600 USD and I didn't be able to return it or get a refund. Created a dispute for one month and even they said correct it the wrong products they didn't refund anything or pick it up. I don't work for any competition, i want to let everybody know this. They are fouling people with the 100% protection.
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Posted 3 years ago
Many bad sellers cheaters there playing dispute game they know well rules and regulations and aliexpress always help their side, not recommend anymore I quit buying from this terrible aliexpress recenty.
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Posted 3 years ago
If there was a zero star rating I would have used that. I received a defective product but Aliexpress sided with the seller. Don't know why I was surprised. Of course they would choose the seller over one single customer cause they make money through each other. Aliexpress's "promise" to stand behind their customers is an absolute joke! Save yourself some grief and frustration and buy from a different company.
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Posted 3 years ago
Very bad experience with this site. I bought a mobile phone. Unfortunately, the local delivery company lost "apparently" the item. Seller Aliexpress did not want to take the responsability and despite being given proof of the postal service, they did not submit the refund after three months since the purchase was made. They did not want to contact the postal service. 250 USD lost. You probably cannot believe me, however, this is real. I WAS SCAMMED BY ALIEXPRESS. I will never buy on Aliexpress, also any of my friends. This can be a lotto.
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Posted 3 years ago
Scam of a site. Shipping time estimations are wrong, still waiting on my order after almost 3 months, no refund given. Thankfully it's a small amount, so I am not refunded, not the end of the world, but I won't shop there again. Customer service is non existent and only uses bots.
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Posted 3 years ago
Aliexpress is rated 1.4 based on 3,105 reviews