Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered item 65 days ago.they could not delivered in 65 days from China to Turkey.if the item has legs,walks from china to Turkey arrives before 65 days.this is comedy.and waiting for refund.Thay says 3-20 Business days it means like a month.Never buy anything again from Ali Express......”

Helpful Report

Posted 4 years ago

“I have used Aliexpress for many years and will now cancel account because they would not refund for goods not received”

Helpful Report

Posted 4 years ago

“I ordered 2 items, received only one with missing parts, put a claim and is been more than 2 months and they say will refund only $14 of a $257 dollars I payed. My second order got stocked no received not even sent and no refund either. This company is a total scam I have lost more than $500, never again with this company, rather pay a little more for a great service at Amazon”

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Posted 4 years ago

“I have three item I don’t receive it even I don’t receive my return money be careful guys anyone in Europe America don’t buy from Ali express”

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Posted 4 years ago

“Didn't get package but they said package was delivered to your local post office. Funny thing is my country is in lockdown and entire nations post office was closed. PublicTransportation and plane services are closed. How did they snuck package in my country let alone to local post office? Would give zero star is possible.”

Helpful Report

Posted 4 years ago

“Don't you will loose your money, I have three orders I have been waiting for three months can't get a refund, I a real fraud.”

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Posted 4 years ago

“I'm order item on April 2020. They're showing will be delivered on June 21 2020. But now over 2 months the item not coming yet, try getting in-touch with customer service no one can help. Take money & no care. You're just like fish seat on cutting board. First try to order with aliexpress never & never again. Go to order with Ebay or Amazon must better got protection.”

Helpful Report

Posted 4 years ago

“STILL HAVE NOT RECEIVED MY ORDER AND ITS BEEN 50 DAYS. MESSAGING IS TERRIBLE AND RUDE. I WAS ASKED TO BE PATIENT. THIS COMPANY IS NOT CUSTOMER FRIENDLY AND SHOULD NOT BE IN BUSINESS. BUYER BEWARE!”

Helpful Report

Posted 4 years ago

“Arrives broken, not as described, or even just plain sh8tty. AliExpress sides with the seller every single time, and you're told to pay 10 bucks to put a stamp on a 5 bucks item to send it back to Fakechinaistan. That's all you need to know. Even all the 5 star reviews below are so painfully, obviously fake. I am deleting my account as soon as this review is published. You don't see such frauds on amazon.”

Helpful Report

Posted 4 years ago

“Aliexpress use to be ok until 2019, now be aware because they will take your money and you will not get your shipment....I will never buy again from aliexpress...thieves”

Helpful Report

Posted 4 years ago

“Customer service doesn't exist. It's impossible to contact Aliexpress, no mail, no phone, nothing! Now, showing no respect for customers, it's impossible to open a dispute when not receiving the goods for more than 90 days... Avoid this is by far the best option.”

Helpful Report

Posted 4 years ago

“I ordered a triple pack of toilet paper that never arrived. The order showed up on their app fraudulently already marked as received. Despite my negotiation attempts, seller company Yajie Store kept responding "I have signed for it". Ali Express response was to give back half of my money. I had to turn to my VISA protection to extract the other half of my money. Another Ali Express sub store sent my gloves to somewhere in Nevada. They offered to credit me back via a PayPal account. I declined their request to have me pay the tiny 2% credit transaction fee for their mistake. We'll see if that credit shows up. To be fair, I have received some of the products I have ordered from Ali Express, it's just that I am a spoiled american consumer used to getting 100% of what I purchase.”

Helpful Report

Posted 4 years ago

“Their customer support is terrible. First, they can prolong the delivery time declared whenever they want and how much they want and buyer have no right to object at all. Especially when their "Aliexpress standard shipping" is involved. In such cases you have no rights at all. Also, in those cases they are prolonging the dispute solving for several weeks, trying to avoid refunding. They are terrible. Don't buy there, I have already stopped.”

Helpful Report

Posted 4 years ago

“absolutely terrible. ordered on may 12th, expected delivery before june... obviously not received the product yet, requested tracking info and the website seems to be translated by google translate beta. no clear response, no answers regarding refund for over 20 days! TERRIBLE WEBSITE, PLEASE AVOID”

Helpful Report

Posted 4 years ago

“I'm very upset. I bought the goods for EUR 76 and it was not delivered to me and Aliexpress refused the refund because I reportedly had it at the post office. Not at the post office! The whole problem always arises when a shipment is sent to you by Aliexpress Standard Shipping! Sometimes it works, but when an error occurs, you don't get anything! Tracking issues! Do not use their shipping service! I'm very upset!”

Aliexpress 1 star review on 24th June 2020

Helpful Report

Posted 4 years ago

“Don't buy from them they are lying”

Helpful Report

Posted 4 years ago

“DELIVERY TAKES TOO LONG. LOST INTEREST IN ITEM. THEY HAVEN'T FIGURED OUT SHIPPING YET. BUT YET THEY WANT TO COME ON THE WORLD MARKET TO TRADE. I SAY BUY LOCAL. F U ALI EXPRESS.”

Helpful Report

Posted 4 years ago

“The product it carries comes 3 months late and it will not cancel it after 2 months with no delivery. When the products finally came, it does not look like the picture at all. We want a refund and it takes forever to even process it. I doubt if I will get anything from them.”

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Posted 4 years ago

“I'm yet to receive my package over 2 months. I can't open any dispute cause my package is still in transit, for 2 months!!!”

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Posted 4 years ago

“Do not buy anything until coronavirus disappears!! 3-4 months shipping if you're lucky. I can't understand what is going on because my home address is in Greece (europe) and not on the Moon.”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,000 reviews