Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,994 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Aliexpress Comtemer Service is horrible, they are rude, not respectful, and confusing, and helpless. I would go to check other platforms if you do not waste your money and time.”

Helpful Report

Posted 1 year ago

“I ordered a hat but it was just way too small for my head (it was an adult unisex hat). I tried to get a refund and sent them a picture of the hat sitting on top of my head (I couldn't pull it down any further). My refund was refused. It shouldn't be this difficult to get your money back if you are unhappy with your product, stay away from this website.”

Helpful Report

Posted 1 year ago

“Beware of the scam! Ordered a device for 100 euros to Germany, it came from a Polish warehouse, the device didn't work and we opened dispute. The seller asked to return it to china, which costed a lot and asked to get the cheapest shipping label. We purchased a label from DHL for 50 euro and shipped it. The item got returned to us because of the battery and after submitting the appeal with all evidences possible we still got rejected. This way we lost 150 euros with aliexpress. What a scam. These Chinese goods became expensive and the service is still on the level it was decades ago.”

Helpful Report

Posted 1 year ago

“No stars, I would like to give this shop a pile of dog exretion as reward. I have never received this item, they have falsified a tracking number with an official stamp, really funny. Following the Chinese tracking company, it says that the package has been delivered to Germany, so I asked seller to provide my signuture against my dispute, they did not have. Furthermore there is another tracking number which provided by German Post, not trackable. In dispute, the refused my claim twice by misjudgement: I claimed that it says the package was delivered, but I have not received is invalid. They refused my claim which I have never made: the package is still in transit is invalid, no refund. Don't touch this shop!!!”

Aliexpress 1 star review on 30th August 2023

Helpful Report

Posted 1 year ago

“Do not use aliexpress. com. Save your money and time and order from reputable companies like amazon. com. I ordered 4 products including this one. It never arrived. The shipping company marks as delivered without delivering or contacting me. The seller never replies, only sends automated messages. Their shipping company does not answer calls or messages. Aliexpress fails to resolve issue saying that I do not provide enough proof. I lost money on all four items and never received a delivery or resolution from the seller, delivered and aliexpress.”

Helpful Report

Posted 1 year ago

“Me robaron mi dinero, no hay información de seguimiento, el producto nunca llegó a mi país ya que la empresa de envíos local no tiene trazabilidad de la supuesta guía de envío UN023115177MH, en la empresa de envío Cainiao tampoco aparece información de seguimiento desde hace 2 meses, puse el reclamo con la poca evidencia que tenía y no quisieron reembolsarme, el vendedor dijo que si no llegaba en el tiempo acordado me reembolsaría y esto nuca pasó. No lo recomiendo, vendedor ladrón y Aliexpress también, la supuesta protección al comprador no existe.”

Aliexpress 1 star review on 28th August 2023

Helpful Report

Posted 1 year ago

“I placed an order and my credit card was charged. AliExpress immediately canceled my order stating that a coupon was used in violation of their policy stating that I had multiple accounts. I do not have multiple accounts! It was a coupon for $0.42. I tried to get refunded through the website and got a message that the items weren't eligible for refund. I attempted to chat with customer service online, however there was no box for me to type anything in. I had to write on paper and take a photograph and upload it to the person I was chatting with. This went back and forth several times. The customer service agent finally told me that it would take up to 20 business days for me to get a refund for an item that AliExpress canceled and charged me for. I was also told to check with my bank also because sometimes the refunds don't go through. I will never shop on this website again! They are thieves! Now I have to fight to get my money back and have it consume my time for items that they canceled and charged me for anyway!”

Helpful Report

Posted 1 year ago

“The shirt is small to be a large not happy at all”

Helpful Report

Posted 1 year ago

“Stay away from AliExpress you get scammed had my account hacked and AliExpress Customer Service if you can it that did nothing just push the responsibility back on me also seller Professional slingshot store or factory on AliExpress who did not loge proper customs decoration so it got destroyed and seller refused over and over blames for it and I lost the item and money when I logged a dispute AliExpress Customer Service where not any better very poor communication and they send jugiments inregards to disputes even though I had proff they also dis nothing plus 2 other sellers requesting extra money for shipping after I bought a package when yhe wrong address etc”

Helpful Report

Posted 1 year ago

“In April, 2023 I ordered 2 items from Aliexpress and I have been chasing these items since. About 2 weeks later I received an email from Aliexpress advising the items could not be delivered. There was no reason given and I have since been chasing sending emails and been on message with them without success. I still do not have any idea where the purchased items are. I have paid in full, they told me to go to the post office to get them which I did and the Post Office does not have the items and nor do they have any record of ever receiving them. We have a concierge on at my address from 7 am until 11 pm daily. I have requested a refund or a delivery of the items as I still want them. They now just read my messages and do not respond. My advice is do not buy this this company as they have not provided me with any information or assistance but they do have my money which they are obviously not going to refund. I will never buy from them again.”

Helpful Report

Posted 1 year ago

“DO NOT BUY FROM THIS SITE! THEY TAKE YOUR MONEY and tell you to wait! A SCAM SITE!!!!!!!THEY SELL FAKES! YOU WILL GET THE RUN AROUND! I received FAKE fur Seat covers and ALIEXPRESS will not force the seller to send return labels to get a REFUND!II ordered wool steering wheel covers STILL NOT RECIEVED AND NO REFUND! I ordered armrest cover still not received! No REFUND! I'm waiting for floor mats STILL HAVEN'T RECEIVED! I ordered all of these items together in july. I ordered a stuffed monkey and car decals which i did receive and in good condition. All the bigger more expensive things are not received and no refund! I am SCAMMED!!!!!!”

Aliexpress 1 star review on 20th August 2023

Helpful Report

Posted 1 year ago

“After purchasing items for a few months, everything seemed OK at first., I admit, not the best quality, but there again they are cheap. Then some items did not arrive, emailed both Aliexpress and sellers, no further reply. Asked for refund, was turned down completely. Despite their money back guarantee, you can ask but you won't get it.. Stay away from them, there is no Customer Service Support whatsoever. There are far more genuine companies out there to buy from. Very poor company.”

Helpful Report

Posted 1 year ago

“Bought an article of clothing online. The clothing was too small. Sizes vary from country to country as we know. I attempted to return the item because it was small. Didn't think it would take SEVERAL messages and texts with agents to still have to PROVE that the clothing doesn't fit. Asking me to measure myself and and then measure the article of clothing?! No reputable store does this. You don't like something you have the receipt and are returning in the allowed time frame and you get your refund and go on. This is what I received in the form of a resolution: Dispute progress Problems with the order Judgement from AE Invalid reason proof guide Size not as described Invalid the evidence you provided was not valid for your dispute case For size-related problems:1.Please provide a high-quality photo of the size label if you received a product of the wrong size. 2. Please measure the product and provide high-quality photographic evidence if the size differs from the seller's size guide. Action to take Please go to your dispute detail page to accept AliExpress solution or reject. You may upload more evidence to support your claim. Log in here to check the dispute details. Notice: If the seller makes a counterclaim against your claim/evidence during the dispute, you may need to test the product according to the seller's instructions/advice and record the process. Current solutions Solution1:No refund ResponseDays:3(Days) Best regards, AliExpress Case Management Team I deleted my account, and am going to make sure that they lose money as well. Be clear, you can't try before you buy so you are taking a chance. So my suggestion is DON'T! You will have to spend more money sending the item back than you did to buy it. Save your money and don't buy with them unless you just don't care.”

Aliexpress 1 star review on 19th August 2023

Helpful Report

Posted 1 year ago

“they did not send what I ordered and when it was returned they refused to refund or give store credit. They kept giving me a run around with emails with links to respond but the link went to an error page. They then closed the case due to no response to the email”

Helpful Report

Posted 1 year ago

“I have encountered an unfortunate situation with Shop1102998461 store on AliExpress. I placed an order for a receiver, but to my disappointment, I received CCCAM codes through messages instead. Furthermore, the seller informed me that this was not considered a physical product under this purchase. Regrettably, this puts me in a difficult situation as I cannot apply for a refund, given the expectation of a shipped product from the store. This experience has left me dissatisfied, as the received is clearly not in line with the description provided during the purchase. I feel deceived by this outcome.”

Helpful Report

Posted 1 year ago

“Price of item differs from advertised price when you reach checkout.Five days before my single item is suppose to arrive my shipment was canceled. This website seems shady and fraudulent. I will Never order ftom this site again and will have the site investigated.”

Helpful Report

Posted 1 year ago

“NOTE: I did NOT get my order and I had to contact my bank & Google to report AliExpress as fraudulent. The sellers give false answers to questions and no clear response, as so many scammers do. Also AliExpress correspondence to fix any problems is very slow, thats why I had to send Google and the Banks all my evidence and messages. We use many online platforms to shop small & large orders, we were not surprised that this store was a scam by the feedback and ongoing correspondence. We also noticed the privacy act was not held as law, while during the trading with the seller & AliExpress we received scam (Emails & Text - SMS messages) that were tracked back to our order.”

Helpful Report

Posted 1 year ago

“PLEASE, STOP BUYING FROM CHINA - ALIBABA - ALIEXPRESS , ETC. THEY ARE ALL SCAMMERS . Aliexpress became such a thief and scammer with their rude and tricky sellers that take your money but never ship your orders and also provide you fake tracking numbers to not be able to track your orders and as their system on the website aliexpress shows the standard page like the parcel arrived to your local post office ( even if you check every day but no package there ) , they keep on saying the same thing to you , even if they know themselves too that is a lie because the simple shippings ( in case that the seller really shipped the order for true ) that have invalid tracking numbers ( starting with letter "U" ) , nobody can track that parcel as long as it leaves China. The sellers use to block the buyers lately just to not be bothered anymore and to avoid to give your money back and also in any dispute or appeal you open , Aliexpress steps in closing the dispute with no result saying tgat you didn't provide enough evidences that your parcel didn't arrive ( even if i sent them print screens with a lot of proves that the tracking number is not valid in your country or other country apart China and they know that very well, they even ask you for illegal documents like a stamped document from your post office where they declare that the parcel didn't arrive ..So who would ask such a stupidity ? Oh , yeah..only a chinesse sick mind would ask such a stupid thing ! My local post office staff told me very clear that no bog company can sign such a document to declare somethig that's cannot verify, so, as long as your parcel is a simple shippment with an invalid tracking number or your tracking number is fake , nobody can check such a thing. I've also contacted Hungary post office with the email adress provided to my account (even if that has no connection with my country ) and they told me that they also cannot track or find such a parcel with an invalid tracking number . So please , stop buying aything from Aliexpress if you don't want to lose your money and get headaches and a lot of stress because lately you have no way or any methode to contact Aliexpress and even if you go to Help Center there is only a stupid bot Eva that doesn't help you at all as it has only sandard options and as long as you are in such a situation and the seller blocked you or doesn't respond to you , aliexpress also takes off the option to contact a live agent in that chat ( no metters how much you are trying ) , that button " chat with live agent " never shows up anymore . I had to go to my husband account to try to contact them and i reached up an agent that passed me forward to other agent then the second one pased me to another and so on but none of them is willing to do something for you to help. They are aware of the situation but they don't care. I WILL NEVER BUY FROM ALIEXPRESS ANYMORE AND ALSO NOT BUYING ANYTHING MADE IN CHINA..I HOPE THEY LOSE THEIR BUSINESS AND ALIEXPRESS TO GET BURNED OFF AT ALL..BECAUSE NOBODY SHOULD BUY ANYTHNG FROM THESE THIEVES ANYMORE !”

Aliexpress 1 star review on 8th August 2023

Helpful Report

Posted 1 year ago

“I've purchased a few items through AliExpress but had a bad experience with the purchase of a laser pointer. It was non-functional straight out from the container and I made a short video showing it didn't work by showing a functioning light, taking the battery out, and using the battery in the laser pointer and it didn't turn on regardless of what I did. Despite showing it was obviously faulty, they chose to disregard that and deny me a refund. Therefore, the phrase "caveat emptor", or "buyer beware", is very appropriate for AliExpress and its associated vendors. Don't spend any substantial amount of money on any of their products because you may receive junk or cardboard pieces that are nothing short of fraudulent practices and lose your money to someone that doesn't deserve it.”

Aliexpress 1 star review on 4th August 2023

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Posted 1 year ago

“Order: 3024525344689142. I haven't received package!! And the seller doesn't want to provide a solution by sending a replacement or refunding my money. Neither does Ali Express want to help. They both keep telling me to contact the local post office which I have done multiple times! The local post office was very accommodating and told me the package was lost and even provided me with an official declaration. They said the claim can only be filled by the SELLER and NOT ME. Now I have lost my money and don't have an item. After having to explain myself for every day the last 2 weeks and hoping there would be a solution to this, I give up. It is not worth it to waste my time and effort on this anymore. Hope to someday see my money back, but if it doesn't come back I will see it as a donation. I always thought customer support will provide help even if the seller doesn't want to. The customer support is very stingy and does not provide any refund or help, just a nice conversation.”

Helpful Report

Posted 1 year ago

Aliexpress is rated 1.4 based on 2,994 reviews