Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered back in may and never received products. One even said complete order and NOPE never received!!!”

Helpful Report

Posted 4 years ago

“after two months still no delivery with seller keep saying wait a few more days then still nothing,sellers dont listen to you and are only bothered about end dispute.ali express are no better as the selling platform making you wait even longer and lie about stepping in to help.if you want a stress free shop then try elswhere.”

Helpful Report

Posted 4 years ago

“I had order Hair straight cream in Toronto Canada in 2020-01-12 By Ali express App But I haven't Received yet. I will Never order with Ali express in my life And I won't Recommend to order through Aliexpress. Order no is : 8009213588227039 I have talk with suppliers too but he keep saying just wait. Any one can track this number.....”

Helpful Report

Posted 4 years ago

“Many things went wrong 1. More than a month to receive items 2. Items not as described at all Wrong color/wrong size/not even close to "as described" 3. After waiting for ever I now had 5 days to run to an open Canada Post office during opening hours in the middle of a pandemic with a paper I'm supposed to have printed before going and I don't even have a printer !! Conclusion : Dispute closed by AliExpress no return possible no money back stuck with shitty goods some I can't even wear !”

Helpful Report

Posted 4 years ago

“Fine until theres a problem or you need assistance then you are on your own and it will cost you a lot more than just buying it from somewhere closer that has customer service.”

Helpful Report

Posted 4 years ago

“Do not buy from aliexpress as it has no customer service their seller is selling poor quality products as chinese do and not giving proper reply for there poor quality material Do not trust on chinese as they are cheater by birth”

Helpful Report

Posted 4 years ago

“Worst sites to buy goods,i ordered a mobile cover & Scratch guard, first they said 7 days delivery and after 2 month i received only one product and that to at nearest post office,they charged me 4 dollar for delivery, They didn't call me nor they,MSG me about product, i will not recommend to buyers to buy any product from this site,because of their delivery services,its worst.”

Helpful Report

Posted 4 years ago

“If you receive what you ordered, as I did last fall, good for you. If you don't, as I have not on an order placed in early May, just forget about any dispute resolution. It is all handled by bots, and you will get an endless runaround as I have.”

Helpful Report

Posted 4 years ago

“Ordered masks. Told to wait months. No product arrival. Zero return, zero satisfaction.”

Helpful Report

Posted 4 years ago

“My daughter purchased a shirt through AliExpress in April, after 3 months we still don't have the item and apparently they have attempted to deliver, albeit we are both at home and no correspondence left by the courier. They won't refund us even though they have a 90 day purchase protection. Avoid this site for your purchases.”

Helpful Report

Posted 4 years ago

“I just closed my AliExpress account for the following reasons: 1. I have proof of AliExpress overcharging me for some of my purchases during an audit of my bank statements. That's considered theft! 2. I have proof of AliExpress underpaying me for refunds that were agreed between us. Again, this is considered theft! 3. Do you think you can find an email address or a contact number to raise any concerns with AliExpress? Heck no! And the only time you get to speak with their Customer Service people is when you raise a dispute. 4. AliExpress Dispute Process is a sham! I dont trust them as far as I can throw them! To all AliExpress customers, do please be very aware of what I am stating above! I don't write this for fun! So, Buyer Beware!”

Helpful Report

Posted 4 years ago

“Negative stars, unless you want to be lied too, inconsistency, and a cheaper refund than what you paid go anywhere else!”

Helpful Report

Posted 4 years ago

“Where do I start?Very misleading vendors.They always seem to trick you at every level,for example I was looking for a multimeter on a vendors page with a photo of a multimeter and after reading the fine print it turns out to only be a set of test leads!!!On an other occasion I bought a solar panel rated at 75 watts and after reception it only gives out 20 watts max.The idiot vendor claims that it peaks out at 75 watts!!What a buch of B.S.--- Buyer beware!!!”

Helpful Report

Posted 4 years ago

“AliExpress 1.) DOES NOT HELP ITS CUSTOMER 2.) DOES NOT CARE ABOUT THE CUSTOMER So the site is full of false advertisements, paid/fake reviews a couple of good stores and a throng of really bad ones. I only even got my deliveries 30% of the time, truth be told they used to have a decent customer support system and I got a refund on most of these. But there were changes to the system and now they don't do that. Absolutely horrid experience most of the time. Stay away from them like if they were the plague, because in a lot ways they are. I think only AliBaba works and that is only if you are in PRC. Otherwise DO NOT USE THEM or well, get burned and discover this for yourself. Otherwise, unfortunately stick to Amazon, E-bay, they are pricier but at least you do end up receiving the items.”

Helpful Report

Posted 4 years ago

“No money guarantee is a lie. I received a completely different item as I ordered and aliexpress did nothing. It's a yellow mafia”

Helpful Report

Posted 4 years ago

“very bad, i didnt get the game”

Helpful Report

Posted 4 years ago

“this a very bad store on aliexpress...no delivery and no refund.... https://www.aliexpress.com/store/2498017?spm=a2g0s.9042311.0.0.27424c4dtBNDmA”

Helpful Report

Posted 4 years ago

“AliExpress protects the Chinese crooks who sell on their site and keeps extending the delivery dates and does not stand behind the refunds for missing/undelivered items. They are using the excuse of "Covid-19" to lie their way out of standing behind the items on sale from their host of crooked sellers. Avoid these clowns!”

Helpful Report

Posted 4 years ago

“AliExpress customer service is a fraud, if you open a dispute and win they still getting the real benefit! I bought the "SeaFrogs TG6 60m/195ft Underwater Diving Waterproof Housing Camera Case for Olympus TG-6 Waterproof Camera Bags w Wet Dome Port". After paying 90€ extra for customs clearance When I tried to assemble the equipment I discovered that they were NOT compatible and on of them was in fact different from what is displayed on the web site. I opened a dispute and AliExpress recognized a valid claim. But the proposals were to return goods to China but paying shipping (more ~60€) or accepting 10€ refund. So I was forced to accept 10€ and now I have a useless equipment!”

Aliexpress 1 star review on 23rd July 2020

Helpful Report

Posted 4 years ago

“AliExpress Buyer Protection is a LIE, don't get burned Order 8015154536386455 Seller attempted to extort more money after sale was completed and paid. They sent package postage due, which caused a result only on AliExpress website of "customs is holding the package". Curiously, when I inquired at the post office, they have no record of the package at all. Ali says I have to get "official document", but there's nothing to get and they are refusing to honor their buyer protection. It's just an endless loop of dispute, deny, appeal, deny, repeat. I think the "tracking number" is fake since post office has no records. Please don't waste your time with AliExpress, you'll get burned.”

Helpful Report

Posted 4 years ago

Aliexpress is rated 1.4 based on 3,000 reviews