Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,007 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,007 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great web for shopping got new phone for fraction price, delivery time is ok, as coming from chaina. Got quick response to my email inquiry.”

Helpful Report

Posted 6 years ago

“This company promised via email and chat to refund me $20 and they lied. I spent over six hours for one month and a half over numerous chats to get the $20 refund they owed me and they lied.They kept telling me they were going to refund me and they have not. NEVER DO BUSINESS WITH THIS LYING SCAMING COMPANY. I also reported them to the better business bureau. I have photo proof of their agreement.”

Helpful Report

Posted 6 years ago

“Terrible website for buyer protection; straight-up lied on the website. It's been over 2 months since I've ordered and the delivery still hasn't come. Dispute denied (says it's already in the country); wasted £150.”

Helpful Report

Posted 6 years ago

“Aware!!! Fraud. They send items that do not work or maybe even used ones knowing that the return shipping is more expensive than the price you payed for the item. Do not trust them. After weeks of negotiation they even did not send promised 50% of refund. Communication with aliexpress did nothing.”

Helpful Report

Posted 6 years ago

“La mayoria de los productos han sido aceptables. La verdad, es que algunos productos no han llegado y he tenido que abrir disputa. Al abrir varias disputas me han cancelado la cuenta. Lamentable. Al hablar con ellos me dicen que espere a un email que nunca llega.”

Helpful Report

Posted 6 years ago

“I bought a Brazilian bundle hair and I am very happy to say that the delivery was quick and the order was perfect. I am also happy about the communication, they update every move. Will definitely order again.”

Helpful Report

Posted 6 years ago

“Ordering from Aliexpress is actually very convenient. I am able to directly purchase from manufacturers who are offering their products at low reasonable prices! and shipping expense is quite low too! The App they have lets you collect coupons to save on your purchase and that is very nice.”

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Posted 6 years ago

“Quickly delivery the product more than beautiful and also l received a nice gift.”

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Posted 6 years ago

“Good service, great customer service.”

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Posted 6 years ago

“What i order i always get.great service and good prices”

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Posted 6 years ago

“cheep price”

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Posted 6 years ago

“They are THIEVES........NEVER NEVER buy from ALIEXPRESS and the vendor EGLOBAL NEVER NEVER buy from ALIEXPRESS and his vendor EGLOBAL they are companies without any responsibility, I bought a mini computer brand EGLOBAL, the mini pc failed and they did not accepted any responsibility, but not only this seller is irresponsible ALIEXPRESS is even more irresponsible because if you look closely you will not find any way to communicate with them, and after all the messages sent to the seller, ALIEXPRESS communicated with me, by email just to tell me that the seller is not responsible. This company do not have a customer service number so there is no way to contact them., I now understand why it has such a bad reputation and the reviews are so bad, and that is because people have grown tired of ALIEXPRESS stealing them I will never buy anything from EGLOBAL and ALIEXPRESS, these two companies are THIEVES THIEVES ........”

Helpful Report

Posted 6 years ago

“Mohamed A. Use Ebay or Amazon .they do support the buyer when things go wrong .Avoid AliExpress they are on the side of the seller .their game is simple,often the cost of returning the item with a trackable post from UK to China is 50% to 100% of the cost of the item,so you get stuck with an item that does not work .imagine how many buyers lost 10 to 25 pounds ,I hope not many ! but these chineese companies could be making millions by selling these plastic boxes as satellite receivers and other electronics.AliExpress customer support is awful.I had a similar case with Ebay ,they refunded me.Dont expect a refund if you buy a faulty item through AliExpress.It is a scam .”

Helpful Report

Posted 6 years ago

“Easy to use, and the refund system is very user friendly.”

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Posted 6 years ago

“NEVER NEVER buy in Eglobal is a company without any responsibility, the mini pc fail and do not accept any responsibility, but not only this seller is irresponsible Aliexpres is even more irresponsible because if you look closely you will not find any way to communicate with them and if after of much insistence sending messages to the seller Aliexpres communicates with you is to tell you that the seller is not responsible and that if you have any other issue that communicates with them but there is no way to contact customer service, never buy anything in Eglobal and Aliexpess those companies are THIEVES THIEVES ........”

Helpful Report

Posted 6 years ago

“You can find almost anything you are looking for for a very cheap price and adequate quality!”

Helpful Report

Posted 6 years ago

“I placed and order and the seller had 6 days to ship or I get a refund. Well on the 6 day the seller claimed it shipped out with tracking number not working ? When I checked tracking ON there website (AliExpress) I seen a smal airplain moving to my location . But on the date when I was suppose to receive my package the small airplain stopped? Still when I check DHL tracking # it doesn’t work ? The seller wanted me to wait on the last day to file a dispute ??? Really!!! I opened a dispute with AliExpress and did receive a full refund ! But did my shipment ever leave or was that a scam and the seller was hoping I wouldn’t open a dispute in the AliExpress 30 day time frame ???”

Helpful Report

Posted 6 years ago

“Great deals with a luck of quality..”

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Posted 6 years ago

“Great service, get item quick”

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Posted 6 years ago

“Excellent in every way.”

Helpful Report

Posted 6 years ago

Aliexpress is rated 1.4 based on 3,007 reviews