Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst online shopping experience ever in my life. First of all when I order good it tells me a delivery time frame and later when we keep waiting and the item doesnt arrive and we contact the seller. We get the standard response that you are withing "Protection Period" which is like 60 - 90 days. Whats is the point in receiving good after 90 days (3 months). This is insane. Secondly we are not allowed to open a dispute until we have received the good so our money is stuck unless we wait for 60 - 90 days for the goods to arrive. Finally if we open a dispute the full amount is not refunded either. Part of it goes to coupons, taxes, blah blah. After all this frustration when we try to contact Aliexpress support we need to deal with the crazy "Eva" bot which would never ever connect you to a live chat with a HUMAN. This is the worst online shopping experience I have had in my entire life and would never ever make this mistake. Waste of time and MONEY. Just eating everyones money and providing useless service.”

Helpful Report

Posted 4 years ago

“I ordered KN95 masks for our local police department police officers and I was supposed to have received the masks within three weeks. Each week for the last two weeks, I was ask to wait another week and now I am being ask to wait for two more weeks. I decided to cancel my order and requested a refund. Let's see how long that's going to take. I do not recommend this company!”

Helpful Report

Posted 4 years ago

“Pathetic Delivery times. Other platforms does it in almost 70% less time frame and the product is coming from China anyway.”

Helpful Report

Posted 4 years ago

“if you want to loose money buy on aliexpress .some time you receive your order sometimes not .Its very difficult to get a refund . They always work in the sellers interest.Your purchases is much better on ebay.”

Helpful Report

Posted 4 years ago

“Don't buy anything from AliExpress!!! I made my first order last week from a store called "Welcome Oversea Store" which has 98%+ positive rating. Finally, the seller sent out the product and provide a Fedex tracking number yesterday. However, the tracking is fake. They made it up. The delivery address is different from my address. I contacted the seller, guess what, they admitted they don't have the product and the tracking is fake. I have to dispute the order and it will take a couple of months to get the refund. The seller can earn free interest for a few months. It's totally scam.”

Helpful Report

Posted 4 years ago

“Bad bad experience. Genuinely would not recommend it. It's been a month and two weeks. I understand covid 19 is slowing down business everywhere. But I've been beyond patient. The customer service is so bad. They responded rudely saying the whole world is in a pandemic we're doing our best. Well I don't think so. I used a few other online services and even though it did take time none of the online services were THIS slow and non responsive. At this point I feel like I just lost a lot of money. I wouldn't recommend it AT ALL. Don't even give it a shot. Just use Amazon. Which delivered in a week's time just two weeks ago. I was incredibly impressed. Don't lose your money on Ali Express.”

Helpful Report

Posted 4 years ago

“I wouldn't recommend ordering anything from them anymore. Before Covid 19 they were quite ok even though the shipping time was usually very long. I ordered a few items before the virus outbreak and as much as I can understand everything is delayed now due to the circumstances- there's no way to get in touch with them, the dispute process is a joke, no customer service etc. I believe I've lost my money. Don't order from them, especially now, as they can take your money knowing that they most likely will not be able to deliver the itmes.”

Helpful Report

Posted 4 years ago

“Myself and 2 teenage daughters have been ordering from Aliexpress for the past 3 years. Yes, the items take a long time to arrive and you have to order a size or two bigger and the quality won't be top notch. You cant expect top quality for the prices you are paying. Lower your expectations guys. Its not Louis Vuitton you're ordering from”

Helpful Report

Posted 4 years ago

“I wish I could give it negative stars!! Absolutely a scam website! Do not ever use them. I ordered masks, the seller said I would get them in 27 days. It has been way more than 27 days and no word from the seller even after contacting the seller several times. There is no way to contact Aliexpress too. No phone number or a way to reach customer service. When you try and contact them, it sends me directly to a bot. They say they give buyer protection, which is completely a scam! I want my money back but no way to get it! SCAM, DO NOT USE THEIR WEBSITE! Their website needs to be brought down. They have my money and no items received yet and no way to contact anyone either.”

Helpful Report

Posted 4 years ago

“Why somebody would prefer to use Aliexpress rather than Amazon? The service quality and speed are abysmal. (PARA ESPAÑOL, IR AL FINAL) I bought from 2 different seller masks a month go and I haven't received it. They both lied about the item's origin. The 1º ones suppose to come from the Czech Republic and the 2º ones from Ali Plaza (Spain). That is why I bought them because most of Amazon's ones are out of stock. But both are coming from China. You have to wait almost 60 days to apply for a refund. Porqué iba a querer alguien usar AliExpress en vez de Amazon? En mi caso por que las mascarillas estaban agotadas en el 2º y tuve que acudir al 1º. Un fiasco total en ambos envios que supuestamente venían de la República Checa y Ali Plaza (España) respectivamente. Ambos vendedores mintieron y los envíos vienen de China. Si hubiese querido que mis envíos tardasen meses, no hubiese escogido ésas opciones, no creen? Aparte, si quieres pedir un reembolso tienes que esperar casi 2 meses. Ninguna de ellos ha llegado. Ha pasado más de mes y medio.”

Helpful Report

Posted 4 years ago

“Chinese rubbish. Same as buying all the rubbish from China- just never learn my lesson... magnetic eyelashes don’t stick and are even too ridiculously long for a transvestite. Foundation sits on top of your skin like orange peel. Gross. Terrible customer service when asking for a refund. Avoid.”

Helpful Report

Posted 4 years ago

“Ale’s notification: (successfully delivered. Hope you like your purchase). This item was not delivered. They don’t acknowledge non delivery as a possibility. Of 5 orders only received 3, one lost and one In limbo. No indication of how to correct. DO NOT BUY FROM THEM!!”

Aliexpress 1 star review on 25th May 2020

Helpful Report

Posted 4 years ago

“i ordered some items paid for them and all of sudden the order was not in the system !!! This place is a joke if ordering outside EU.”

Helpful Report

Posted 4 years ago

“just like the other reviews read this shop/website is Ridiculous !!! they take your money and take a half year to ship the itemse and hope you get them, then you email about shipping issues they send you a Template email they will help POOF!!! No Good for USA shoppers!”

Helpful Report

Posted 4 years ago

“Over 40 days since sent, 2 packages (masks) nowhere to be found. Some tracking says never left China. Wonder why? Maybe Aliexpress continued to allow mask sales for OVER TWO WEEKS since Chinese govt banned medical exports April 1st. Lovely finding that out after I order. They tell me to “pay more attention to my tracking number and that it’s the customer’s fault if a parcel isn’t picked up.” HELLLLOOOO??? I SAID THAT IT NEVER LEFT YOUR COUNTRY. Refund my money scammers. They refuse!”

Helpful Report

Posted 4 years ago

“I ordered two items in late March, sixty days later only one of them arrives and I find no way to contact the seller.”

Helpful Report

Posted 4 years ago

“I ordered two items, 60 days later only one of those arrive and I have no way to contact seller.”

Helpful Report

Posted 4 years ago

“I ordered 4 items over a month ago. one item as gotten delivered and wasn’t what the picture looked like at all, and another item says it’s delivered when i haven’t received it. the other two items are still being “tracked” but i haven’t gotten either of them. the sellers never answer my messages either.”

Helpful Report

Posted 4 years ago

“Be aware Aliexpress sellers will… Be aware Aliexpress sellers will probably scam you! There is no help by Aliexpress!!! Only wait,wait,wait !!! More than 2 month already! I'll never order in Aliexpress again! It is a scammer and seller friendly organisation! GO TO LAZADA! ORDER WITH CASH ON DELI VERY!”