Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,241 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

Questions

Metrics

1.4

Based on 3,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aliexpress made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aliexpress 1 star review on 7th March 2025

642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent me the wrong item (I ordered a 1 gallon plastic container and they sent me a one pint one). I reached out to them couple times (with picture of item and receipt) but they never responded”

Helpful Report

Posted 2 days ago

“I purchased a product and after months still have not received my order. When I checked it looked like someone changed delivery to self pick up and it was not me. I was told to get an official document from post office which I sent to them. Still haven’t received my refund.”

Helpful Report

Posted 2 days ago

“If you've lost money, don't lose hope! Mrs. Bruce Nora helped me recover mine—contact her at b r u ce nora 254 (@) gmai l.com.”

Helpful Report

Posted 3 days ago

“Absolutely terrible customer service, no resolution to mistakes made by shipping . My order was sent to an address not on my account , nothing was done to correct issue . Buyer beware do not buy anything from this company”

Helpful Report

Posted 4 days ago

Helpful Report

Posted 4 days ago

“They don't care about customers. You have to provide videos and photos if the product you order didn't work out. The shipping and return process if they decide to give you a return takes a long time. It's not worth it.”

Helpful Report

Posted 5 days ago

“I would not buy anything through AliExpress. They are committing theft! The vendor "lost" a $2300 order that I placed back on 8/17/24. I am still battling with them and PayPal trying to get my money back even after the sub-vendor admitted fault. I never had this experience before, and I buy a lot online. I will be on a mission to let everyone know how poor is AliExpress until they rightfully refund my money. As of 3/7/25, this still remains unresolved by Ali Express. I have not received my refund for a product I did not receive through no fault of my own (no cancellation from me, etc.). I will update my review if I receive my money back.”

Helpful Report

Posted 5 days ago

“I received a damaged panel heater. Aliexpress claims that I received a refund, which I did not receive, which is visible in the transaction folder "issue refund". For over a month I can not do anything. Neither return the damaged heater to receive a new one nor receive a refund.”

Helpful Report

Posted 1 week ago

“They shipped a small plastic bag to me containing nothing of value instead of the large product that I had purchased. When I complained and sent them a photo of the small plastic bag that was left in front of my house as the proof of delivery, Aliexpress ignored me for a week, and then said that I had no proof for my claim. I will not buy anything on Aliexpress anymore.”

Helpful Report

Posted 1 week ago

“Mrs. Bruce Nora helped me recover my lost money! Contact her at +1 ( 2.5.1 ) 3.3.2 98.53 .”

Helpful Report

Posted 1 week ago

“I was going to order a tv box for $160, they would not take ccd and wanted me to pay in gift cards. That is an old scam.”

Helpful Report

Posted 1 week ago

“Scam. Item delivered to wrong address out of state. What a joke”

Helpful Report

Posted 1 week ago

“Did not receive any product.”

Helpful Report

Posted 1 week ago

“Never received my items. How can this be”

Helpful Report

Posted 1 week ago

“Very misleading. They showed pictures of the complete item, and all the accessories that were needed to use the produce. Only a bare tool came with out anything to make the flaring tool work. No battery, no charger, no flaring clamps, no case that was shown. It came in a small cardboard box with out any thing else.”

Helpful Report

Posted 2 weeks ago

“I bought items from Aliexpress and was satisfied. However It is the second time that one item was never delivered and a second item was missing essential parts. In both case Aliexpress did not take responsibility and had me contact sellers. The sellers request evidence or photos. How can one provide evidence or a photo of an item never delivered or of missing parts? Very disappointed and would recommend to stay away from AliExpress.”

Helpful Report

Posted 2 weeks ago

“I bought something have defects, when I return it they give me a lot of problem,this is not my fault”

Helpful Report

Posted 2 weeks ago

“I recently ordered a portable RV holding tank for a camping trip. The order was acknowledged and payment confirmed. I received notice that a partial shipment was made, although the tank is one piece. After a number of inquiries on shipping status, the feedback was I would hear from logistics when shipped. The next notice I received was "cancelled". After weeks I learned that there was no shipment and my payment refunded. I took my trip needing this tank.”

Helpful Report

Posted 2 weeks ago

“I ordered and paid for a Europe GPS. The package arrived in a damage condition. It had clearly been opened. A support bracket was missing so the GPS could not be used. Two emails were ignored and phone contact was/is impossible as they are not manned. my order number is 8196523850912430. Michael”

Helpful Report

Posted 2 weeks ago

“I received a pair of pants I ordered and they were in very poor condition. The seam where the button would normally fit through to clasp the pants together and sinch my waist is stitched/sewn together so I couldn’t wear them. I tried to wear them despite of this with the belt but since the top of the pants couldn’t be tightened to my waist, the zipper would keep unzipping. The pants are completely unwearable. I tried returning but it wouldn’t let me because it wouldn’t allow me access to upload photos. I’ve tried multiple times and it didn’t work but now it’s saying it’s past the expiry date. I’m very displeased with the product and the service. I also didn’t get an eyeliner pen I had ordered. I tried reaching out to them on a live chat and hope to hear back because these pants were expensive and I would still like to return them. I couldn’t find a phone number or email online anywhere. Only found a website where it had me register again and create a new account but wouldn’t let me login into my current account, which led me nowhere. I’m not very hopeful that I will get a reply with how little I’ve seemed to find on how to contact them”

Helpful Report

Posted 2 weeks ago

Aliexpress is rated 1.4 based on 3,241 reviews