Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,241 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 7th March 2025

642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items were fairly described, quality of items are low, but this was expected for the price. The biggest problem is slow shipping. All 8 items ordered at the same time were shipped separately and all arrived late. The $1 off coupon code provided for late-arriving items does not work. I was owed $8 towards more merchandise for late arriving items, could not redeem any of the codes.”

Helpful Report

Posted 7 months ago

“It's ok. Have I had stuff that didn't show up? Yes. but it was refunded- so far. I would NEVER ORDER ANY ITEMS OF SIGNIFICANT COST from Alli. Never Do That. It isn't worth the hassle and possible problems you could encounter. Their order system is a bit weird. For instance, they sent me emails about refunding items from my order yet these same items had suddenly disappeared from my orders list. Huh? Why? I had to use the email links to go through and refund. Then these same orders >reappeared< after the refund went through as completed?? I'll also admit, while it's fine that Alli has refunded the items which never made it, it is a logistical nightmare to track down said items in emails etc to get them refunded or track items which take a month to arrive. I wouldn't say I'm Super Happy with Alliexpress, it's sort of mediocre. They are no Amazon. But, you can save a considerable amount using it. Just don't use it on anything expensive. I would never order any single item over $40. There's way too much room for counterfeit goods and scamming on there. Order luxury goods on there at your own Peril.”

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Posted 9 months ago

“I've had many good purchases from Aliexpress, but whenever anything went wrong they handled it so badly that I no longer feel safe to buy from them any more. I've received broken items they wouldn't refund me for, and once I never received an item that they refused to refund me for. So It comes down to, do the saving outweigh the gamble of receiving broken items, or not receiving the item at all.”

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Posted 2 years ago

“me and my girls are waiting for you here my bunny https://is.gd/SMla69”

Aliexpress 3 star review on 22nd January 2021

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Posted 4 years ago

“I've had an item not delivered but most of the others I did receive.I couldn't convince myself what happened to the missing item.”

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Posted 4 years ago

“Paid extra for expedited service. After the delivery commitment time was exceeded, I asked for status. Seller kept insisting that the package was delivered and I signed for it. Turns out they created a wrong shipping label sending the package to a wrong address. They agreed that the address was wrong but it was my problem. I was able to retrieve the package but neither seller nor AliExpress would refund shipping costs. Takeaway, there are holes in AliExpress adjudication system and you are simply not protected from some kinds of errors whether intentional or not.”

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Posted 4 years ago

“Bought from them before and eventually got my stuff.... this time they somehow dug up an old address from years ago and shipped to that despite me typing in the correct address”

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Posted 4 years ago

“Would have to be slowest delivery on the planet. Product have been good 80% of the time. I would recommend WISH over Aliexpress for delivery times which is usually only a couple of weeks compared to months.”

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Posted 4 years ago

“Service and also after receiving the product”

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Posted 4 years ago

“I have always got my refund sometimes within minutes! But I ordered 34 since December, 7 I never got, but got my refund. 1 was returned to seller. 6 were delivered 75 days or longer! 8 I am still waiting for, over 60 days! 5 haven’t been shipped yet! Service has been dreadful since December! The 4 previous years I was very pleased!”

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Posted 5 years ago

“If you place a lot of online orders this website is going to drive you nuts. The tracking is terrible. The customer is really bad. They always lose orders.”

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Posted 5 years ago

“Just need to post photo somewhere”

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Posted 5 years ago

“I've been dealing with Allexpress for about 2 yrs. But only lately I've had a few items that have not turned up and they drop out of my account.. A nuisance. And not alot of contact with said people to get back to me... But overall the shopping experience is good..”

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Posted 5 years ago

“Their stuff is well looks decent I still haven’t got it yet it takes forever ..”

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Posted 5 years ago

“AliExpress customer care helpline toll-fre number.....9002224155”

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Posted 5 years ago

“Since Aliexpress has updated their system, it's not safe to order, sellers are not responding to messages, you pay DHL higher fees and they are still sending with Aliexpress free shipping which takes 1 month to Switzerland, I will stop ordering there”

Helpful Report

Posted 5 years ago

“I ordered headrest covers for my Kia car and it never showed up. Instead, I got some other item for a car. Looks like LED blue ribbon with wires and some plastic caps with VW logo. The other customer that ordered this probably got my headrest covers. Order was under $10. I try to ship by ePacket when available. You pay a bit more, but have better chance of ealier delivery.”

Helpful Report

Posted 5 years ago

“Aliexpress is good, the problem are the sellers, which sometimes do not write the correct info regarding the items you buy. According to my expirience it is ok to buy cheap items, but it is too risky too buy expensive items. To send it back it is really too expensive (from Italy). Prices are good, sometimes very good, but you should be sure on what you buy. I have the feeling that some are just reseller. They sell on aliexpress without having the item, then buy from another seller and send to you the item. Otherwise I wouldn't understand why basic info (label) are wrong. Delivery take always a while. From 2 weeks to 2 months. Usually if you spend more they send it in a faster way. All in one happy with it, but as I said, only for cheaper items.”

Helpful Report

Posted 5 years ago

“some of their products are ok some are not , but in general cheaper clothings speciallly shirts and dresses are low quality, even the ones that have good revews. you should also check who is giving those reviews.most of their customers are from eastern europe and Russia, well they give good reviews because same low quality products in their country costs 2 or 3 times more and people dont make much money. while in canada and state, sometimes with the same price you find waay better clothings. still you can open despute if you are not happy with the products.”

Helpful Report

Posted 5 years ago

“I never received any of my items. I ordered 20 different items. Months later I still have not been able to get refunded”

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Posted 5 years ago

Aliexpress is rated 1.4 based on 3,241 reviews