American Golf Reviews

Name: American Golf
Rating: 1.68

1.7 Rating 164 Reviews

16 %

of reviewers recommend American Golf

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Metrics

1.7

Based on 164 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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American Golf 5 star review on 13th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my clubs with leeds branch and up until then I had spent a fortune with them on woods/drivers etc. Told 5 week lead time qhich was fine thwn got told had shipped after 2 weeks so thought great early deliver then went on Tues nothing Thurs nothing Tues nothing etc for 3 weeks. Spoke to manager and it was the manufacturer fault spoke to regional manager who said I had lied and it wasn't 3 weeks. No apology just poor customer service from 2 week in and no acceptance for the issue just fobbed off. Never ever order clubs from them again or recommend them.”

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Posted 2 years ago

“Ordered custom fit driver on 1st June 4 week delivery eventually received driver few days late wrong shaft fitted on club after 4 phone calls and numerous emails nobody can give me an answer on when I will receive correct shaft totally shambolic customer service do not go near this company”

Helpful Report

Posted 2 years ago

“Ordered a new set of iron's at AG Milton Keynes. Once I'd paid the deposit the service was atrocious. A long line of false promises and failure to return calls after my clubs had been lost at their distribution centre. Even when I eventually collected my clubs they said that I would get a call to discuss the problems with the service I received. Still waiting though.”

Helpful Report

Posted 2 years ago

“These reviews are what I am experiencing. The company is a joke. What the reviews are saying are so true. They never phone back when they say and head office do nothing. The company is a joke”

Helpful Report

Posted 2 years ago

“Told as my clubs were standard they should be in within 2 weeks max, 7 weeks later told they were on their way to shop and guaranteed delivery 3 days ago...... Same the following day and same today, still not in. Was lied to upon purchasing and then multiple times since. Never shopping there again. My fault really as i said never again when i got my first set fitted by them, then went to ping a month later after not feeling they were right and ping said they were 2 degrees upright and should have been 2 degrees down, 4 degrees out is alot in the world of golf!”

Helpful Report

Posted 2 years ago

“I was given a gift card at the start of the pandemic lockdown, it was put to one side as all the outlets were closed, unfortunately it was forgotten, having found it American Golf are refusing to honour it as it has now expired. So American Golf have trousered £80.00 pound for supplying nothing, so why do the gift cards have an expiry date when the card is undated? My advice never buy a gift card from these people their actions smack of sharp practice”

Helpful Report

Posted 2 years ago

“If I could use a minus I would! Ordered irons, a bag and glove. Received an email advising items dispatched followed by an email advising refund being processed as irons out of stock. Called customer service who promised it was a mistake and all items had been dispatched. 3 times they were asked I'd it was ALL items. Next day.....bag and glove arrived but NO CLUBS! Called again to complain and complaints department is the same as the customer service. No offer of an alternative and wouldn't admit we had been lied to! Will never buy from them again. Customer Service is worse than appalling and the staff are patronising and rude.”

Helpful Report

Posted 2 years ago

“The worst business I have ever dealt with. Placed an order custom fit irons and fold up to 6 weeks. 12.5 weeks later and still no order or any update. Failed to even speak to me, told me they would call and never do, ignore emails. I can’t believe how badly they treat a customer…”

Helpful Report

Posted 2 years ago

“Had a problem with a trolley that developed a fault after just a handful of uses. Had to return at my own expense for them to repair which took ages. Nobody contacted me I had to chase often. Finally got the trolley back and it broke again after one use. Still waiting for a resolution. Terrible customer service and blatantly ignoring consumer rights and UK law when it comes to purchases. I’ve had a lot of positive experiences with American Golf in the past but never again.”

Helpful Report

Posted 2 years ago

“I ordered a club for a very important birthday and paid for Saturday delivery. This did not arrive until the Tuesday which then missed the occasion purchased for. I did not get any delivery notices until the day after it was delivered. The driver also knocked and then left it outside our house - luckily I was upstairs so managed to bring it into the house to safety before it had the chance to be stolen. I called customer services on the Monday re late delivery but no one got back in touch. I have tried to call for my delivery to be refunded - but they were shut at 16.10pm on a Friday although the lines state they are open 9am-5pm mon to friday. A very disappointing experience and I would not recommend buying from them online. I still have yet to hear from anyone so I shall try again tomorrow I guess. 1 STAR given and that is being generous!”

Helpful Report

Posted 2 years ago

“Do not use website. I ordered 2 trousers and top 3 days after order told by confusing email that both trousers were not in stock. Called direct and they have no idea what stock they have. Go to shop direct.”

Helpful Report

Posted 2 years ago

“DO NOT PART WITH YOUR MONEY ON CUSTOM FIT CLUBS Ordered a set of clubs from AG Trafford, specifically asked lead-time and was told 6 weeks but more likely 4. I asked for interest free credit and they replied we cannot offer that at the moment as we are changing banks, so paid cash. Within a few days was told delivery will now be 12 weeks, so I asked for my money back and was told no. AVOID IF HAVING CUSTOM FIT CLUBS”

Helpful Report

Posted 2 years ago

“Order golf clubs 8 months ago still waiting now saying June I will not hold my breathe do not order from them”

Helpful Report

Posted 2 years ago

“Would strongly recommend not using this company, I ordered a set of custom fit clubs, there was 4 packages, only 3 got delivered to which they were left outside my front door and not there when I got home.. they was weeks late on the delivery with no info one when they were arriving so I could arrange for anyone to be home. Since contacting them they have just told me it’s not their problem and I should call the police as they delivered them to as what they deem a safe place. Absolutely shocking customer service and dealing with vile rude people over the phone. They have further lies saying all clubs were there when DPD added a photo of 3 packages at my front door not 4!”

Helpful Report

Posted 2 years ago

“Twice in a month I have tried to purchase golf shoes from online store and twice order has been cancelled with no explanation. I had to contact them to be told not in stock please update website. Very unprofessional”

Helpful Report

Posted 2 years ago

“Ordered a pair of golf shoes, only 1 pair left it said, only to be refunded the money back to my PayPal account, then when I went back into the site the shoes were still there only more expensive, so looked at the black ones the same they were cheaper so ordered them ! Same again money refunded back into account, when looking back on site they were still there only more expensive again, won't entertain them again, just trying to reel you in to pay more 😡”

Helpful Report

Posted 2 years ago

“Ordered custom fit Mizuno on 15th January paid in full up front and was told 6 to 8 weeks delivery on week 8 was told they didn’t have the shafts now being told 1 to 5 weeks delivery for different shafts. Had to chase them up as no information provided throughout process. Very poor service wouldn’t use again.”

Helpful Report

Posted 2 years ago

“Ordered custom golf clubs which 2 weeks after they were meant to arrive I have been told that they can't get them and will not issue a refund or store credit. They state that I will just have to wait.”

Helpful Report

Posted 2 years ago

“I flew in to London in early October 2021 especially to order get measured up for my new Mizuno irons from American Golf. I was measured up and duly parted with my £1.1k and told that the clubs will take up to 12 weeks to arrive. Today, we are in February, and after much chasing (with very little response from AG) I was told it was down for an April/May delivery!!! What’s more unbelievable is the fact that even though they were paid ‘Up Front’ there is absolutely zero feedback or follow up information from them to me whatsoever and that’s the concerning factor. I have written them a stern email asking either for a confirmed date, discount or money back and today, 8 days later and still awaiting a response from them. I would urge anyone who is wanting made to measure clubs to think twice about AG, and never pay the clubs up front. They are looking like a sham, and sorry to say it but I am concerned that AG are driving toward administration again…… Give me my clubs and be professional AG, absolutely shocking customer service”

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Posted 2 years ago

“Anyone can hit the keyboard and say bad things. My Driver cracked so I ordered a new one at Christmas is a bad time to order it’s not coming from Ping for a long time but praise for the guys at Peterborough store they have loaned me there demo. Thanks guys great service. 👏👏👏👏”

Helpful Report

Posted 3 years ago

American Golf is rated 1.7 based on 164 reviews