“It sounds incredibly frustrating to have your Asda grocery delivery fail so spectacularly.
"My Asda grocery delivery was a complete disaster. Despite receiving confirmation that the driver was en route and almost at my door, the delivery never arrived. Two hours past the scheduled time, and after waiting patiently, I received no communication whatsoever from Asda. When I finally managed to get through to customer service, I was simply told the order had been cancelled because the driver couldn't reach me, with no further explanation. The customer service representative then suggested I go to the store – seemingly unaware of the store's closing time – rather than offering a solution. This level of incompetence is unacceptable. Asda's online delivery service is unreliable, their communication is non-existent, and their customer service is utterly unhelpful. I strongly advise against relying on Asda for online grocery shopping."”
“I placed an order with Asda Groceries for £223.80 (including £3.00 delivery charge) which was to be Delivered 24th February. Asda were unable to deliver £120.00 worth of the order (about 55%) but they have taken the full amount and have yet to refund the £120.00 that they took in full knowledge that they would not be able to deliver the goods. I can't make a purchase elsewhere because this multi-biilion pound company has fraudulently taken my money.”
“The staff at Asda Farnworth garage were helpful in loading my refillable gas bottle into my car.
The downside was the price for a refill of 15kg of butane butane gas at their garage in Farnworth Widnes. They charged me £75.49. Other local outlets are charging £52. Another Asda garage in Runcorn charges £71.
Good service by the staff but pricing is far from competitive.”
“I normally have a very pleasant shop with staff i meet being very nice,unfortunately today was not the case ,I was in the Huyton store on cooked meats ,there was a member of staff ,female sitting on the floor checking dates i assume,you couldn't get to products,I said excuse me she didn't speak or look at me ,I reached over to get want I wanted, and she physically just her body against me,I just looked down and said ,really,no response, obviously not happy with dealing with the public and I also know the public can be horrible as I have worked in that sector,think more staff training is needed,very unpleasant person.”
“Frustrating place to shop because of what they say it's company policy. Mistakenly bought wrong baby food flavour for my baby.I went back to the shop in less than 20 minutes to exchange it to a flavour that my baby love but was turned down. The manager said baby food cannot be exchanged/swapped or refunded after buying. She said it's a company policy.That the only thing I can do is to buy another container of food for my baby. I was so frustrated and I had no more money in my account or wallet. I have to leave the baby food on the counter and leave the store. I lost my time, money and starved my baby.”
“I was looking for a cake for a friend's birthday and wanted to have the cake personalised. I was unsure of how to do this. I asked a young man if he could help. Kieran who works for Asda Hamilton was absolutely brilliant and really helpful. Kieran told me the process, he helped add the information to the cake on the design layout on the screen at the cakes, Kieran also checked I could have the cake specially designed for me straight away, he then sent the information to the team who put my information on the cake for my friend. I would like to recommend Kieran for an award for Excellence in dealing with customers, I am delighted Asda off this fantastic service, it's simple, straight forward and can be carried out at very short notice. I will definitely be recommending Asda to all my friends and family for ordering their birthday or other special occasion cakes. Thanks again for your help Kieran. Frank McLaren”
“Asda-Minworth OP 49775236, Sat 28th Dec 11:45am
I was awaiting my turn at the checkout. The staff member on the till then closed the till behind me. A gentleman in a hurry, with one item, asked if she would mind him coming through and she rudely said “can’t you read I’m closed.” I said he could come in front of me, after all he only had 1 item. She said if you allow him in then you’ll be removed to another till. The gentleman politely wished her happy new year and moved to another till. She was clearly very pleased with a big smile on her face and revelled in her appalling customer service. She then continued to gloat to others, around her, about her great achievement.
In balance I have never experienced this before at Asda, Minworth, but this was enough for me to make a decision never use Asda again.”
“6 reviews
GB
Rated 1 out of 5 stars
The worst service of any online grocery…
The worst service of any online grocery store.
I had such a bad delivery experience when the driver was talking on his phone the whole time and refused to stop talking to 'his mum' whilst sorting out the delivery. He also accused me of 'treating him like a slave' when I asked for help in lifting a heavy delivery crate (which he point blank refused to do) and I was told to hurry up when checking my order which, it turned out, was missing three bottles of wine and some parmesan cheese (all, coincidentally, the most expensive items in my list - hmm....).
And I am still waiting, over six weeks later and four phone calls later, for a response for my formal written complaint to ASDA.
Pathetic beyond belief.”
“I've tried reaching out to the customer service team multiple times via DM without any response. Despite their claims of operating from 7am to 10pm daily on Twitter, they seem to ignore messages.
There are so many team members like Matthew, Ella, Barakah, Zac, Ned, and Harps, who I've even addressed directly yet not one has addressed my concerns. It makes me wonder if they're even real people or just bots. Instead of just tweeting to ask people to DM, perhaps they should actually work through their inbox and resolve issues.”
“Awful! Shopping due between 5-6. No delivery. 8 calls and multiple emails later, having been told conflicting information and promised calls back that didn’t come, I am now being told I won’t be refunded as my shopping was delivered. IT WAS NOT! I’m now out of pocket and feeling extremely stressed, just in time for Xmas. That was my Xmas shop due. Appalling service by Asda. Stick to Tesco, I have never had this issue with Tesco.”
