Login
Start Free Trial Are you a business?? Click Here

Asda Reviews

2.4 Rating 2,584 Reviews
34 %
of reviewers recommend Asda

Write Your review

Asda 5 star review on 9th March 2025
ROSE SHEA
Asda 1 star review on 8th October 2024
Anonymous
Asda 1 star review on 1st September 2024
J Woods
Asda 1 star review on 24th June 2024
Bryn
Asda 1 star review on 24th June 2024
Bryn
Asda 1 star review on 24th June 2024
Bryn
Asda 1 star review on 24th June 2024
Bryn
96
Anonymous
Anonymous  // 01/01/2019
I am very frustrated as I had ordered some items which included food items as well. I was sent a message that the order will be delivered after 2150 instead of 1930. The driver calls at around 2220 saying that he can’t deliver the items and the order will be delivered the next day, Then the next day I called customer service and they transferred the call to the particular store and the store agents said call the customer service again to reschedule the delivery. I called the customer service again and they said the order will be delivered before 1130 and the driver will contact me when they arrive. As I did not receive the call I called customer services again and the agent said she will find out what time they can deliver the order again and put me on hold and when she came back on line I was informed that they can’t deliver my order and they will refund my money. This has caused me a lot of frustration as I had to wait yesterday without going to sleep for the delivery to arrive as they said they will deliver it after 2150 rather than 1970. The next days call said they will deliver the order. It had food items such as rice and tuna and mayo to prepare dinner and we had no other food in the house we had to sleep hungry the previous day and the next day as I left for work. They issued me £20 voucher which is not worth for the hassle and trouble I have gone through as I still have to go online look out for the items and reschedule the delivery and look out for a cheaper slot and wait more. I am dissatisfied as the customer agents could have picked the items and rescheduled the delivery as when the items not delivered people rely on the online shops to deliver the items as I don’t drive so I order online. This was very inconvenient to me and the £20 voucher was not worth of me wasting time and going to sleep hungry.
Helpful Report
Posted 4 days ago
thanks to the ultimate recovery firm...............they helped me recovered my scammed funds back..............
Asda 5 star review on 9th March 2025
Helpful Report
Posted 3 weeks ago
I have been using Asda for many years for a main shop. Includes shops around the UK. Now settled in one place I used to look forward to a weekly one stop shop. Over the last year I've noticed a decline in the shop. Products routinely out of stock. Prices hard to fathom and staff appear disenchanted. The result is that I now use the German stores increasingly. Their products which I used to think as inferior are generally of the same standard but cheaper. The bonuses scheme was good for me but I rarely get credit. I'm no manager but I suggest that the company goes back to what it was good at. Quality at a good price in a good atmosphere.
Helpful Report
Posted 3 weeks ago
It sounds incredibly frustrating to have your Asda grocery delivery fail so spectacularly. "My Asda grocery delivery was a complete disaster. Despite receiving confirmation that the driver was en route and almost at my door, the delivery never arrived. Two hours past the scheduled time, and after waiting patiently, I received no communication whatsoever from Asda. When I finally managed to get through to customer service, I was simply told the order had been cancelled because the driver couldn't reach me, with no further explanation. The customer service representative then suggested I go to the store – seemingly unaware of the store's closing time – rather than offering a solution. This level of incompetence is unacceptable. Asda's online delivery service is unreliable, their communication is non-existent, and their customer service is utterly unhelpful. I strongly advise against relying on Asda for online grocery shopping."
Helpful Report
Posted 4 weeks ago
Best all round store always fresh fruit and great pizza in town shopped there for 30 years
Helpful Report
Posted 1 month ago
I placed an order with Asda Groceries for £223.80 (including £3.00 delivery charge) which was to be Delivered 24th February. Asda were unable to deliver £120.00 worth of the order (about 55%) but they have taken the full amount and have yet to refund the £120.00 that they took in full knowledge that they would not be able to deliver the goods. I can't make a purchase elsewhere because this multi-biilion pound company has fraudulently taken my money.
Helpful Report
Posted 1 month ago
I made an order and they completely changed all the products to cancel the same order it was a nightmare
Helpful Report
Posted 1 month ago
Amazing amazing. Great food. Great service. Jenny was amazing.
Helpful Report
Posted 1 month ago
Melissa at the Westbrook store was so lovely and very helpful!
Helpful Report
Posted 1 month ago
The staff at Asda Farnworth garage were helpful in loading my refillable gas bottle into my car. The downside was the price for a refill of 15kg of butane butane gas at their garage in Farnworth Widnes. They charged me £75.49. Other local outlets are charging £52. Another Asda garage in Runcorn charges £71. Good service by the staff but pricing is far from competitive.
Helpful Report
Posted 1 month ago
I normally have a very pleasant shop with staff i meet being very nice,unfortunately today was not the case ,I was in the Huyton store on cooked meats ,there was a member of staff ,female sitting on the floor checking dates i assume,you couldn't get to products,I said excuse me she didn't speak or look at me ,I reached over to get want I wanted, and she physically just her body against me,I just looked down and said ,really,no response, obviously not happy with dealing with the public and I also know the public can be horrible as I have worked in that sector,think more staff training is needed,very unpleasant person.
Helpful Report
Posted 1 month ago
Frustrating place to shop because of what they say it's company policy. Mistakenly bought wrong baby food flavour for my baby.I went back to the shop in less than 20 minutes to exchange it to a flavour that my baby love but was turned down. The manager said baby food cannot be exchanged/swapped or refunded after buying. She said it's a company policy.That the only thing I can do is to buy another container of food for my baby. I was so frustrated and I had no more money in my account or wallet. I have to leave the baby food on the counter and leave the store. I lost my time, money and starved my baby.
Helpful Report
Posted 1 month ago
I stopped using their delivery service as i found a lit if delivery drivers rude and off hand
Helpful Report
Posted 1 month ago
Amazing customer service.
Helpful Report
Posted 2 months ago
I was looking for a cake for a friend's birthday and wanted to have the cake personalised. I was unsure of how to do this. I asked a young man if he could help. Kieran who works for Asda Hamilton was absolutely brilliant and really helpful. Kieran told me the process, he helped add the information to the cake on the design layout on the screen at the cakes, Kieran also checked I could have the cake specially designed for me straight away, he then sent the information to the team who put my information on the cake for my friend. I would like to recommend Kieran for an award for Excellence in dealing with customers, I am delighted Asda off this fantastic service, it's simple, straight forward and can be carried out at very short notice. I will definitely be recommending Asda to all my friends and family for ordering their birthday or other special occasion cakes. Thanks again for your help Kieran. Frank McLaren
Helpful Report
Posted 2 months ago
Always friendly in the Dumbarton branch especially Jackie on the til
Helpful Report
Posted 2 months ago
Asda-Minworth OP 49775236, Sat 28th Dec 11:45am I was awaiting my turn at the checkout. The staff member on the till then closed the till behind me. A gentleman in a hurry, with one item, asked if she would mind him coming through and she rudely said “can’t you read I’m closed.” I said he could come in front of me, after all he only had 1 item. She said if you allow him in then you’ll be removed to another till. The gentleman politely wished her happy new year and moved to another till. She was clearly very pleased with a big smile on her face and revelled in her appalling customer service. She then continued to gloat to others, around her, about her great achievement. In balance I have never experienced this before at Asda, Minworth, but this was enough for me to make a decision never use Asda again.
Helpful Report
Posted 2 months ago
6 reviews GB Rated 1 out of 5 stars The worst service of any online grocery… The worst service of any online grocery store. I had such a bad delivery experience when the driver was talking on his phone the whole time and refused to stop talking to 'his mum' whilst sorting out the delivery. He also accused me of 'treating him like a slave' when I asked for help in lifting a heavy delivery crate (which he point blank refused to do) and I was told to hurry up when checking my order which, it turned out, was missing three bottles of wine and some parmesan cheese (all, coincidentally, the most expensive items in my list - hmm....). And I am still waiting, over six weeks later and four phone calls later, for a response for my formal written complaint to ASDA. Pathetic beyond belief.
Helpful Report
Posted 2 months ago
I've tried reaching out to the customer service team multiple times via DM without any response. Despite their claims of operating from 7am to 10pm daily on Twitter, they seem to ignore messages. There are so many team members like Matthew, Ella, Barakah, Zac, Ned, and Harps, who I've even addressed directly yet not one has addressed my concerns. It makes me wonder if they're even real people or just bots. Instead of just tweeting to ask people to DM, perhaps they should actually work through their inbox and resolve issues.
Helpful Report
Posted 3 months ago
Yesterday I bought petrol value £47 from ASDA petrol in Dewsbury. I have a receipt. £99 has been taken out of my bank account. This is Fraud
Helpful Report
Posted 3 months ago
Asda is rated 2.4 based on 2,584 reviews